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Desktop Support Manager Jobs in Columbus, GA (NOW HIRING)

U.S. Navy

IT Support Specialist

Woodbury, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Fortson, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lagrange, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lumpkin, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Butler, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Shiloh, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Talbotton, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Desktop Support Manager information

See Columbus, GA salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for desktop support manager in Columbus, GA is $32.38, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $43.03 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Columbus, GA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,348 per year, or $32.4 per hour.

20120 - System Administrator (Service Desk Focused)

Hyundai AutoEver America

West Point, GA • On-site

Other

Medical, Dental, PTO

This job post has expired today. Applications are no longer accepted.

Job description

20120 - System Administrator (Service Desk Focus)
Location: West Point GA (5 days on-site)
Company Overview:
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations.
If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation.
Website: ;br>
Job Summary:
The System Administrator serves as a key member of the IT Service Desk team, providing frontline technical support to end users while assisting senior system administrators with the operation and maintenance of enterprise infrastructure environments. This role primarily focuses on end-user support, IT operations, and asset management while gaining hands-on experience with Windows Server, Active Directory, Microsoft 365, VMware virtualization, security, and other core infrastructure technologies.
The position is designed to support daily business operations while developing foundational infrastructure and system administration skills. Through practical experience and mentorship, this role provides a structured career path for advancement into System Administrator I, II, and III positions.
Key Responsibilities:
End-User Support & Service Desk Operations
  • Manage and resolve Help Desk tickets through the organization's ITSM platform.
  • Provide technical support for desktops, laptops, printers, scanners, mobile devices, Microsoft 365 applications, and other end-user technologies.
  • Troubleshoot hardware, software, operating systems, network connectivity, printing, and application-related issues.
  • Support user onboarding and offboarding activities, including account creation, access provisioning, equipment deployment, and equipment recovery.
  • Escalate issues as necessary to ensure timely resolution and minimize business impact.
IT Operations & Asset Management
  • Install, configure, maintain, and deploy end-user computing devices and business applications.
  • Build and maintain standard workstation images for desktops and laptops.
  • Manage IT assets throughout their lifecycle, including deployment, relocation, replacement, recovery, and retirement.
  • Maintain inventory of IT equipment, printer toner, labels, and other operational supplies.
  • Support Zebra printers, label printers, scanners, conference room systems, and other operational technologies.
Infrastructure & System Administration Support
  • Assist senior system administrators with Windows Server, Active Directory, Microsoft 365, and VMware administration activities.
  • Support server patching, system monitoring, backup verification, and routine maintenance activities.
  • Assist with DNS, DHCP, file services, print services, and other core infrastructure components.
  • Participate in infrastructure projects, technology deployments, and operational improvement initiatives.
  • Maintain technical documentation and system inventories.
Technology Evaluation & Continuous Improvement
  • Assist with the evaluation, testing, and deployment of minor business and IT systems.
  • Perform functional and usability testing of new solutions and applications.
  • Coordinate with vendors and internal stakeholders during testing and implementation activities.
  • Develop technical knowledge and skills through training, hands-on experience, and mentorship.

Must-Have Requirements (7)
  • 3-5+ years of IT support experience in Service Desk, Desktop Support, IT Operations, or Technical Support roles within an enterprise environment.
  • Strong proficiency with Microsoft Windows and Microsoft 365, including troubleshooting, configuration, and end-user support.
  • Hands-on experience supporting enterprise endpoint devices including desktops, laptops, printers, scanners, mobile devices, and related peripherals.
  • Experience with workstation deployment, imaging, and lifecycle management, including equipment setup, replacement, relocation, and recovery processes.
  • Working knowledge of Active Directory and user account administration, including account provisioning, access management, and basic security practices.
  • Experience using ITSM tools for incident, request, asset, and change management, with strong incident resolution and root-cause troubleshooting skills.
  • Excellent customer service, communication, and organizational skills, with the ability to manage multiple priorities independently while supporting internal stakeholders.
Nice-to-Have Requirements (4)
  • Bachelor's degree in Information Technology, Computer Science, or a related field, and/or industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or ITIL.
  • Experience administering Microsoft 365, Windows Server, Active Directory, and VMware environments in a corporate setting.
  • Experience supporting manufacturing, logistics, warehousing, or automotive operations, including Zebra printers, scanners, and operational technologies.
  • Experience participating in infrastructure projects, technology deployments, application testing, and continuous improvement initiatives.

Salary: $52,000-$68,000
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.
Team Culture:
This team fosters a highly collaborative, technically driven environment where expertise, accountability, and continuous improvement are valued. With a focus on delivering reliable and scalable database solutions, team members work closely across functions to solve complex challenges, drive innovation, and ensure operational excellence. The culture emphasizes ownership, knowledge sharing, and adaptability in a fast-paced, enterprise setting.
  • Collaborative & Cross-Functional
    Strong partnership across IT teams, stakeholders, and global counterparts to deliver integrated, enterprise-wide solutions.
  • Ownership & Accountability
    Team members take responsibility for systems, projects, and outcomes, ensuring high-quality delivery and reliability.
  • Continuous Learning & Innovation
    Encourages staying current with emerging technologies, improving processes, and applying forward-thinking solutions.
  • Problem-Solving Mindset
    Focus on analytical thinking and proactive issue resolution to manage complex systems and optimize performance.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

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