Part Time Desktop Support Jobs in Columbus, GA (NOW HIRING)

Help Desk Specialist, MidThe Opportunity: Your combination of people skills and troubleshooting expertise makes you the team hero, solving one problem after another. What if you could use those skills to troubleshoot and maintain a client's existing technology? We're looking for a Help Desk Specialist who works to help us perform a variety of services in support of end users and missions for the various clients as directed by leadership. You'll combine your technical knowledge and communication skills to turn metrics into information and articulate their meaning. This is an opportunity to gain experience in PC and systems hardware with opportunities to learn and grow into your preferred career path. We focus on growing as a team, so we'll share techniques, work through challenges, and develop new methodologies together. Responsibilities Provide support to users in resolving problems using help desk center tools, including Remedy, ServiceNow, MECM, VMWare, ESXi, and NetApp ONTAP. Support electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the government. Provide EOC site and local help desk services, and act as the POC for creating, responding to, and resolving end user incidents. Coordinate Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user. Create tickets within IT Service Management (ITSM) tools. Troubleshoot and repair end user devices. Install and troubleshoot software. Re-image hardware. Perform shared file access maintenance. Maintain accounts. Create tokens. Reset CAC and token pins. Maintain local registration authority capabilities. Provide information and tracking on IT projects, ASIs, incidents, and changes that impact customers ensuring incidents are routed or escalated to the appropriate support group. Escalate tickets to other IT support groups. Qualifications 6+ years of experience in IT such as Tier 1 or 2 help desk support. Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices. Experience with hardware and software installation, configuration, and troubleshooting. Experience with active directory security group management, exchange distribution lists, and file share permission assignment. Experience using Remedy for ITSM. TS/SCI clearance (or TS/SCI clearance required). HS diploma or GED. DoDD 8570.01-M IAT2 or CompTIA Security+ Certification. Nice to Have Experience using ServiceNow for ITSM. Excellent problem solving skills. Excellent customer service, written, and verbal communication skills. Compensation The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). Salary at Booz Allen is determined by various factors including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract specific affordability and organizational requirements. Benefits Benefits include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work life programs, and dependent care. Full time and part time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. EEO Statement Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr