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Desktop Support Manager Jobs in Atlanta, GA (NOW HIRING)

GDR Group

Desktop Support Technician

Atlanta, GA

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... Qualifications * 1-2+ years in a desktop support or corporate helpdesk environment preferred

Synergis

Desktop Support - Executive Support

Atlanta, GA · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Desktop Support Specialist TITLE: Device Support Engineer - L1 LOCATION: Atlanta, GA - onsite role ... Support endpoint management using Microsoft Intune, MECM/SCCM, and Apple management workflows.

NTT DATA Services

Desktop Support Technician

Alpharetta, GA · On-site

$25.66 - $34.72/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Interact with asset management, network services, software systems engineering, applications ... end user support & desktop support * 2+ years of experience with Windows operating system ...

NTT DATA Services

Desktop Support Technician

Alpharetta, GA

$25.66 - $34.72/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Interact with asset management, network services, software systems engineering, applications ... end user support & desktop support * 2+ years of experience with Windows operating system ...

NTT DATA Services

Desktop Support Technician

Alpharetta, GA

$25.66 - $34.72/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Interact with asset management, network services, software systems engineering, applications ... end user support & desktop support * 2+ years of experience with Windows operating system ...

Vensure Employer Solutions

Desktop Support Technician - GA

Duluth, GA

$18.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managed services, and global business process outsourcing (BPO). The company and its service ... The Desktop Support Technician will be able to support the customer with most technical issues from ...

Artech Information System LLC

desktop support

Atlanta, GA

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

Vensure Employer Services

Desktop Support Technician - GA

Duluth, GA · On-site

$18.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managed services, and global business process outsourcing (BPO). The company and its service ... The Desktop Support Technician will be able to support the customer with most technical issues from ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Atlanta, GA

Desktop Support Manager information

See Atlanta, GA salary details

$14

$34

$58

How much do desktop support manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desktop support manager in Atlanta, GA is $34.79, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $46.25 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Atlanta, GA? The most popular types of Desktop Support jobs in Atlanta, GA are:
What are popular job titles related to Desktop Support Manager jobs in Atlanta, GA? For Desktop Support Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Atlanta, GA look for? The top searched job categories for Desktop Support Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Desktop Support Manager jobs? Cities near Atlanta, GA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $72,354 per year, or $34.8 per hour.

Desktop Support Technician

GDR Group

Atlanta, GA

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Description

 We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. 

Overview


We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.  This role is onsite split between two locations: Atlanta and Duluth.


Key Responsibilities


Technical Support

  • Provide timely support for hardware and software issues for both Windows and Mac environments
  • Troubleshoot remotely using VNC and KVM switch
  • Reimage systems, install OS and standard software (onsite and remote)
  • Coordinate warranty support with Dell and schedule onsite service when needed
  • Resolve common technical issues, including:
  • Network connectivity
  • System crashes/blue screens
  • Printing problems
  • Virus removal
  • Basic administration and troubleshooting of:
    • DHCP / DNS
    • Active Directory
    • VPN and remote access tools
    • Windows domain account issues
    • Wireless connectivity and hotspots
  • Collaborate with the network team on basic troubleshooting tasks
  • Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
  • Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

  • Deliver prompt and courteous user support via:
    • Wolken ticketing system (incident resolution and device lifecycle tasks)
    • Google Chat and Gmail (Outlook familiarity is a plus)
    • Zoom Calling and Zoom video conferencing
  • Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

  • Maintain accurate records of hardware assets
  • Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

  • Assist with software and process testing and validation
  • Create clear, user-friendly technical documentation
  • Provide 1:1 or group technical training (remote or in-person)
  • Support office signage placement and daily ticket review/assignment tasks
  • May require occasional travel to other office locations

Work Schedule & Benefits

  • Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
  • No weekend or after-hours support expected (exceptions for special projects)
  • Benefits include:
    • Paid holidays, vacation, and sick leave
    • 401(k) plan
    • Medical, dental, and vision insurance
    • Structured onboarding and training
    • Modern workspaces and innovative technology
    • Supportive, team-oriented culture with strong work-life balance

Requirements

 Qualifications

  • 1-2+ years in a desktop support or corporate helpdesk environment preferred
  • Technically inclined and eager to learn new tools and platforms
  • Clear and concise communicator with the ability to explain technical concepts to non-technical users
  • Familiar with Windows 10/11; Mac OS experience is a plus
  • Skilled in teamwork and conflict resolution in a professional setting
  • Self-starter with strong follow-through and attention to process
  • Able to work independently while following team procedures and protocols

Apply