Entry Level Desktop Support Jobs in Atlanta, GA (NOW HIRING)

We are not looking for someone with years of professional technician experience. We are looking for someone dependable, patient, mechanically capable, and willing to learn. Training will be provided.

Position Summary

The Entry-Level PC Technician will assist customers who bring computers into our service department, help diagnose hardware and software problems, perform computer repairs and upgrades, build new systems, and communicate with customers throughout the repair process.

The technician will also help customers when they drop off and pick up their computers, call customers to explain quotations and obtain approval for repairs, and process customer payments when work is completed.

This position requires strong customer service skills, clear communication, steady hands, patience, critical thinking, and the ability to manage multiple tasks simultaneously.

Responsibilities

• Greet customers and assist them when they bring computers in for repair.
• Ask clear questions and document the problems customers are experiencing.
• Listen to the customer’s description of the issue without assuming that the customer’s diagnosis is correct.
• Perform basic troubleshooting before moving into more complicated or time-consuming repairs.
• Diagnose hardware, operating system, driver, and software-related problems.
• Repair, upgrade, and maintain desktop and laptop computers.
• Install and replace computer components.
• Build custom desktop computers, workstations, and servers.
• Install and configure Windows operating systems.
• Install drivers, updates, and required software.
• Replace laptop screens, batteries, keyboards, storage drives, memory, and other components.
• Assist with laptop AC jack and charging-related repairs.
• Upgrade laptops and desktop computers.
• Test repaired systems to confirm that the original problem has been resolved.
• Keep the workbench, tools, parts, and customer systems organized.
• Create clear and accurate notes about diagnostic findings and completed work.
• Prepare repair quotations and call customers to explain recommended work and obtain approval.
• Contact customers when their systems or orders are ready.
• Help customers when they pick up repaired systems or new computer orders.
• Process customer payments and complete checkout procedures.
• Explain technical information in a patient and understandable way.
• Protect customer equipment and data while systems are in our possession.
• Travel to customer locations for installations or service appointments after completing training and becoming comfortable working independently.
• Assist with other technical and customer service duties as needed.

What You Will Learn

Vision Computers will provide hands-on training in areas including:

• Building custom desktop computers.
• Building professional workstations.
• Building and configuring servers.
• Installing Windows operating systems.
• Installing hardware drivers, updates, and software.
• Troubleshooting desktop and laptop hardware.
• Troubleshooting Windows and software-related problems.
• Replacing and upgrading computer components.
• Repairing and upgrading laptops.
• Replacing laptop screens.
• Diagnosing and repairing laptop charging and AC jack issues.
• Testing systems after repairs.
• Documenting technical work clearly.
• Communicating diagnostic findings and repair recommendations to customers.
• Preparing systems for delivery and installation.
• Performing computer installations at customer locations.

Required Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Reliable transportation.
• Strong customer service skills.
• Clear verbal and written communication skills.
• Patience when helping customers who may not be comfortable with technology.
• Strong attention to detail.
• Critical-thinking and basic problem-solving skills.
• Ability to follow procedures and accept instruction.
• Willingness to learn new technical skills.
• Ability to multitask in a busy service environment.
• Dependable attendance and punctuality.
• Steady hands and the ability to work carefully with small components, screws, connectors, and delicate computer parts.
• Ability to remain organized while working on multiple customer systems.
• Ability to stand for most of the workday.
• Ability to safely lift and carry up to 50 pounds.
• Ability to work in person at our Norcross location.

Preferred Qualifications

Professional computer repair experience is not required. Any of the following would be helpful:

• Personal, school, hobby, or professional experience working on desktop computers.
• Experience replacing computer components such as memory, storage drives, power supplies, or graphics cards.
• Experience opening or repairing laptops.
• Experience installing or troubleshooting Windows.
• Experience building a personal computer.
• Experience helping friends, family members, or customers with computer problems.
• Retail, customer service, repair shop, or technical support experience.
• Basic knowledge of computer hardware and common computer components.

The Right Candidate

The right person for this position does not need to know everything about computers on the first day. We are looking for someone who:

• Enjoys learning how computers work.
• Takes pride in doing careful and accurate work.
• Does not rush through repairs.
• Is willing to start with simple troubleshooting before assuming a major component has failed.
• Can listen to a customer and ask useful follow-up questions.
• Is comfortable speaking with customers by phone and in person.
• Can explain technical information without making the customer feel uncomfortable or overwhelmed.
• Can stay calm and patient when helping someone who is not technically experienced.
• Can accept feedback and apply what they learn.
• Knows when to ask for help rather than guessing.
• Wants to develop into a capable computer technician.

Physical Requirements

• Ability to stand and move around the service area for most of the workday.
• Ability to sit or work at a repair bench for extended periods when required.
• Ability to bend, reach, kneel, and work around desks or equipment.
• Ability to safely lift and carry computer systems, monitors, printers, servers, and other equipment weighing up to 50 pounds.
• Sufficient hand control and dexterity to work with small screws, cables, connectors, laptop components, and computer hardware.

Driving and Customer-Site Work

After training and once the employee is able to work independently, occasional travel to customer locations may be required for computer deliveries, installations, equipment setup, or basic onsite service.

A valid driver’s license, reliable transportation, and a safe driving record are required.

Schedule

This is a full-time, in-person position at our Norcross, Georgia location. The specific work schedule will be discussed during the interview process.

Compensation

Starting pay is $18.00 per hour.

Future pay increases and additional responsibilities may be based on performance, reliability, technical development, customer service skills, and the ability to work independently.

Application Instructions

• Please submit a current résumé and include any experience you have working with computers, electronics, repairs, customer service, or hands-on technical projects.
• Personal projects, school coursework, hobby experience, and experience helping friends or family members with computers are relevant and should be included.

Vision Computers, Inc. is a full-service technology company serving Metro Atlanta since 1992. We specialize in custom-built computers and servers, managed IT services, business technology solutions, networking, cybersecurity, and technology sales. Our technicians gain exposure to a wide range of technologies while working alongside an experienced team committed to technical excellence and exceptional customer service.