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Entry Level Desktop Support Jobs (NOW HIRING)

City of Muskogee

Desktop Support Specialist

Muskogee, OK · On-site

$16.65/hr

These additions would better reflect the day-to-day responsibilities of an entry-level * desktop support technician who provides field support across multiple City locations * while emphasizing the ...

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How much do entry level desktop support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in entry level desktop support?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What is an entry level desktop support?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What does an entry level desktop support do?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

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What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
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Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

DESKTOP SUPPORT TECHNICIAN I

owensboroworkdaytest

Owensboro, KY

$17 - $21.50/hr

Full-time

Re-posted 14 days ago

Job description

Job Summary

Entry level Desktop Support Technician role that provides second line Information Technology support at Owensboro Health. Responsible for resolving support requests while meeting customer satisfaction and continuous service delivery demands over the phone, through e-mail, in person, and self-service.
 
Job Responsibilities
  • Supports Owensboro Health's managed workstation environment.
  • Provides hardware and software support services to enable business productivity on user devices.
  • Troubleshoots problem areas (in person, by telephone, via e-mail or remote control) in a timely and accurate fashion; applies, documents, and shares the resolution findings.
  • Provides end-user training assistance where required.
  • Discusses and diagnoses issues. Provides technical assistance on the use of corporate-supported applications and systems to resolve incidents and requests such as: hardware and software problems, upgrades, removing malware, supporting various systems, and/or user changes.
  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Effectively manages work; understands and meets Service-Level Agreement (SLA) requirements (personal, team, and department's work queue) through the utilization of a ticketing process.
  • May be part of 24x7 rotation.
  • Accounts for and maintains an accurate desktop and Personal Computer (PC) software related inventory.
  • Provides effective communication of ongoing activity related to service requests and incidents.
  • Follows established Knowledge Based Articles (KBAs), processes, and procedures.
  • Utilizes excellent customer service skills and exceeds customer’s expectations.
  • Preserves and grows knowledge of Desktop Support procedures, products, and services.
  • Performs other related duties as assigned.
Qualifications
  • High school diploma, General Equivalency Diploma (GED) or higher required upon hire
  • No experience required
  • No licensure/certification/registration required
Skills and Attributes
  • Requires critical thinking skills and decisive judgment.
  • Works under general supervision.
  • Must be able to work in a stressful environment and take appropriate action.
  • Excellent organizational, interpersonal, verbal, written and communication skills.
  • Knowledge of asset management software and/or inventory-tracking systems.
  • Working knowledge of current IT technologies including hardware platforms, software applications and server software across the enterprise.
Physical Demands
  • Standing: Occasionally
  • Walking: Occasionally
  • Sitting: Frequently
  • Lifting 0-25 lbs: Rarely
  • Lifting 25-75 lbs: Never
  • Lifting over 75 lbs: Never
  • Carrying 0-25 lbs: Rarely
  • Carrying 25-75 lbs: Never
  • Carrying over 75 lbs: Never
  • Pushing/Pulling 0-25 lbs: Rarely
  • Pushing/Pulling 25-75 lbs: Never
  • Pushing/Pulling over 75 lbs: Never
  • Climbing: Rarely
  • Bending/Stooping: Rarely
  • Kneeling: Rarely
  • Crouching/Crawling: Rarely
  • Reaching: Occasionally
  • Talking: Frequently
  • Hearing: Occasionally
  • Repetitive Foot/Leg Movements: Never
  • Repetitive Hand/Arm Movements: Frequently
  • Keyboard Data Entry: Frequently
  • Running: Never
  • Vision: Depth Perception: Frequently
  • Vision: Distinguish Color: Frequently
  • Vision: Seeing Far: Frequently
  • Vision: Seeing Near: Frequently
Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

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