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Desktop Support Manager Jobs in Atlanta, GA (NOW HIRING)

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

Responsibilities : • Provide second-line support for desktops, laptops, phones, and printers ... Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN). • Strong ...

AA2IT

Desktop Support Tech

Atlanta, GA · On-site

$23/hr

The primary day-to-day responsibilities will entail machine configuration/software break-fix (Windows OS-Apple IOS), deskside support services (deskside and remote), hardware break/fix (Client-Dell ...

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our ... Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and ...

AA2IT

Desktop Support Tech

Atlanta, GA · On-site

$23/hr

The primary day-to-day responsibilities will entail machine configuration/software break-fix (Windows OS-Apple IOS), deskside support services (deskside and remote), hardware break/fix (Client-Dell ...

Distro

15180 - Desktop Support Technician - GA - On Site

Duluth, GA · On-site

$18.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managed services, and global business process outsourcing (BPO). The company and its service ... The Desktop Support Technician will be able to support the customer with most technical issues from ...

Distro

15180 - Desktop Support Technician - GA - On Site

Duluth, GA

$18.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managed services, and global business process outsourcing (BPO). The company and its service ... The Desktop Support Technician will be able to support the customer with most technical issues from ...

CYNET SYSTEMS

Desktop / Field Support Technician

Atlanta, GA · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems ... Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment. * Support ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support ... admin Telephony admin Patch management On site support for Tier 3 Project/Initiative ...

AA2IT

Desktop Support Tech - Atlanta

Atlanta, GA · On-site

$19.50 - $24.75/hr

Job Title Support clients remotely, windows 10, AVD, o365, bitlocker TOP 2: Communication, customer service What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F 8 ...

AA2IT

Desktop Support Tech - Atlanta

Atlanta, GA · On-site

$19.50 - $24.75/hr

Job Title Support clients remotely, windows 10, AVD, o365, bitlocker TOP 2: Communication, customer service What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F 8 ...

AGS

IT Support Manager

Atlanta, GA · On-site

Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics. * Cross-platform ...

Trimble, Inc.

Desktop Systems Professional

Alpharetta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... managers, and other employees in support of end users and the corporate IS infrastructure ... Desktop Specialist, Desktop Support Engineer, IT Support Specialist, Help Desk Technical Lead ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. The IT Desktop Support Technician will also ...

Trimble

Desktop Systems Professional

Alpharetta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... managers, and other employees in support of end users and the corporate IS infrastructure ... Desktop Specialist, Desktop Support Engineer, IT Support Specialist, Help Desk Technical Lead ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Atlanta, GA

Desktop Support Manager information

See Atlanta, GA salary details

$14

$34

$58

How much do desktop support manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desktop support manager in Atlanta, GA is $34.79, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $46.25 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Atlanta, GA? The most popular types of Desktop Support jobs in Atlanta, GA are:
What are popular job titles related to Desktop Support Manager jobs in Atlanta, GA? For Desktop Support Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Atlanta, GA look for? The top searched job categories for Desktop Support Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Desktop Support Manager jobs? Cities near Atlanta, GA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $72,354 per year, or $34.8 per hour.

Support Manager

AssuranceAmerica

Atlanta, GA • On-site

Full-time

Re-posted 17 days ago

Job description

Job Summary:
AssuranceAmerica is a well-established organization providing property and casualty insurance products. As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.
Responsibilities:
• Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
• Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
• Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
• Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
• Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Lead, plan, and implement assigned projects to completion.
• Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
• Act as an escalation point for service desk requests.
• Establish best practices throughout the technical support process.
Qualifications:
Required:
• Bachelor’s degree in Information Systems or related field or experience commensurate with four-year college degree.
• Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support.
• Proficient in Microsoft Windows and Office 365 (all supported versions).
• Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
• Strong phone and communication skills.
• Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
• Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
• Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
• Exceptional customer service and communication skills.
• Strong interpersonal skills.
• Deadline-oriented with excellent time management skills.
• Ability to manage multiple priorities independently for multiple managers or department staff.
• Capability to interact with users of varying levels of computer expertise.
• Adherence to company guidelines for attendance and punctuality.
Preferred:
• A+, Net+ or comparable certifications are a plus.
• Technical certifications or training in PC hardware/software are highly desirable.
• Azure Cloud, Zendesk, Intune, ITIL experience are a plus.
Company:
AssuranceAmercia is an insurance holding company. Founded in 1998, the company is headquartered in Atlanta, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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