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Desktop Support Manager Jobs in Augusta, GA (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Augusta, GA · On-site

$19 - $22/hr

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical ... Experience documenting and managing incidents through a service desk ticketing system * Strong ...

RIT Solutions

Customer Service Engineer

Augusta, GA · On-site

Perform imaging, desktop support, adds/moves and changes. Installing OS patch installation/patch ... Providing user management account support where Elevated Privileges (EP) may be required.

Premier Networx, Inc.

On-Site Support Technician

Augusta, GA · On-site

$20.25 - $27.75/hr

ON-SITE SUPPORT TECHNICIAN II ROLE: As an On-Site Support Technician II, you'll serve as Premier ... management. Highly Desired Certifications: * CompTIA A+ * Network+ * Microsoft Modern Desktop ...

Enlyte

Medical Field Case Manager

Augusta, GA · On-site

$75K - $90K/yr

We support their journey back to health and wellness through our industry-leading solutions and ... desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and ...

Enlyte

Medical Field Case Manager

Augusta, GA · On-site

$75K - $90K/yr

We support their journey back to health and wellness through our industry-leading solutions and ... desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and ...

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Desktop Support Manager information

See Augusta, GA salary details

$14

$34

$56

How much do desktop support manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for desktop support manager in Augusta, GA is $34.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $45.19 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Augusta, GA?

The most popular types of Desktop Support jobs in Augusta, GA are:

What are popular job titles related to Desktop Support Manager jobs in Augusta, GA?

For Desktop Support Manager jobs in Augusta, GA, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Desktop Support Manager jobs?

Cities near Augusta, GA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $70,888 per year, or $34.1 per hour.

Help Desk/Desktop Support Analyst

Augusta, GA • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$19 - $22/hr

Temporary

Posted 16 days ago

Job description

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical assistance for employees in Augusta, Georgia. This Long-term Contract position is ideal for someone who has a solid IT foundation and wants to strengthen hands-on experience supporting workplace technology. The role focuses on resolving everyday hardware, software, and user access issues while delivering responsive, attentive service.
Responsibilities:
• Deliver first-level technical support for end-user devices, software applications, and routine network connectivity concerns
• Diagnose and resolve issues affecting Windows-based desktops, laptops, printers, and other commonly used peripherals
• Prepare, image, configure, and distribute computer equipment to support new and existing employees
• Perform entry-level account administration tasks, including password assistance and basic user support within Active Directory
• Install, update, and troubleshoot standard business software used across the organization
• Record support requests, troubleshooting steps, and final resolutions accurately within the ticket management system
• Communicate with employees in a courteous and service-oriented manner to ensure a positive support experience• Working knowledge of computer hardware, Microsoft Windows, and general software troubleshooting practices
• Familiarity with Windows 10 support in a business environment
• Exposure to Active Directory for basic account-related tasks is preferred
• Ability to troubleshoot common desktop and end-user technology issues methodically
• Experience documenting and managing incidents through a service desk ticketing system
• Strong verbal and written communication skills with a customer-focused approach
• CompTIA A+ certification or a comparable entry-level IT credential is an advantage
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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