ZipRecruiter

Log In

1

Desktop Support Jobs in Augusta, GA (NOW HIRING)

RIT Solutions

Customer Service Engineer

Augusta, GA · On-site

Perform imaging, desktop support, adds/moves and changes. Installing OS patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.

HVW Recruiting

Customer Support Specialist 2

Augusta, GA · Remote

$24K - $32K/yr

You'll help them feel supported, appreciated, and taken care of -- all from the comfort of your ... Windows 11 desktop or laptop * Minimum 8 GB RAM, ( 16 GB is ideal) * No Chromebooks or Apple ...

New

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Jobs in Augusta, GA

Desktop Support information

See Augusta, GA salary details

$13

$21

$30

How much do desktop support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop support in Augusta, GA is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $23.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Augusta, GA?

The most popular types of Desktop Support jobs in Augusta, GA are:

What are popular job titles related to Desktop Support jobs in Augusta, GA?

For Desktop Support jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Augusta, GA look for?

The top searched job categories for Desktop Support jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Desktop Support jobs?

Cities near Augusta, GA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Augusta, GA as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, 4% Temporary, and 4% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $44,900 per year, or $21.6 per hour.

Desktop Engineering Lead.

Savannah River National Laboratory

Aiken, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description


Desktop Engineering Lead
Lead is responsible for architecting, securing, and maintaining the organization's endpoint infrastructure (desktops, laptops, and mobile devices). They lead a team of engineers, oversee device lifecycles, and drive modern IT automation.
Responsibilities
Responsibilities
  • Administer endpoint management platforms including Microsoft Intune and related configuration management tools to enforce patch compliance, device encryption, application deployment standards, and endpoint security configurations consistent with industry cybersecurity control frameworks
  • Oversee enterprise patch management cycles for endpoints, ensuring timely vulnerability remediation, documentation within ITSM change workflows, and validation of successful deployment prior to closure
  • Coordinate with Identity, Credential, and Access Management (ICAM) leadership to ensure workstation authentication controls, MFA enforcement, certificate deployment, and conditional access configurations are functioning properly within Microsoft Entra ID and Microsoft 365 integrations
  • Validate endpoint log forwarding and monitoring integration with enterprise monitoring platforms to ensure visibility into device health, configuration compliance, and potential security anomalies
  • Produce and maintain workstation engineering documentation including gold image standards, configuration baselines, lifecycle refresh schedules, and compliance dashboards
  • Support root cause analysis for enterprise-wide endpoint incidents, configuration conflicts, or patch deployment failures and implement corrective actions to prevent recurrence
  • Participate in Change Advisory Board (CAB) reviews to assess risk and approve major workstation environment changes prior to deployment

Qualifications
Minimum Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience.
  • 7-9 years of IT support experience, with at least 1-2 years in a supervisory role.
  • Complies with all policies and standards.
  • Maintain appropriate level government security clearance.
  • Experience engineering enterprise Windows desktop environments and secure configuration baselines

Preferred Qualifications:
  • Knowledge of endpoint management platforms including Intune or similar device management tools
  • Familiarity with endpoint encryption, Defender security controls, and compliance reporting
  • Experience integrating workstation logs with SIEM platforms
  • Knowledge of lifecycle refresh planning and endpoint inventory management
  • Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate; CompTIA Security+

About Us
"We put science to work!"
Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy's (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation's environmental, energy, and national security challenges.
Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce.
Some of the *Benefits offered to employees include:
*Benefits vary based upon employment status
  • Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
  • Short- & Long-Term Disability (company paid)
  • Life Insurance Non-Contributary 1X salary (company paid)
  • AD&D Non-contributary 1x salary (company paid)
  • Savings & Investment plan:
    • Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
    • Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match)
  • Contributory Life Insurance up to 5x Salary with $1M Cap
  • Contributory AD&D (employee, spouse and children)
  • Paid Time Off
  • Employee Assistance Plan
  • SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions.

For more information about our benefits, working here, and living here, visit the "About" tab at www.srnl.doe.gov.
BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.

Apply