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Desktop Support Manager Jobs in Decatur, GA (NOW HIRING)

aptlogix LLC

L2 Deskside Support

Atlanta, GA · On-site

Support laptops, desktops, multi-monitor setups, mobile devices, printers, and peripherals * Deliver VIP/Executive support and maintain high customer satisfaction * Manage incidents and service ...

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our ... Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and ...

Insight Global

Desktop Support Technician

Norcross, GA · On-site

$21/hr

Provide back-up support to other roles within the team, through cross-functional training and ongoing updates in that area. * Related technical experience * High School Diploma or equivalent ...

New

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support ... admin Telephony admin Patch management On site support for Tier 3 Project/Initiative ...

F2Onsite

End User Support Analyst

Atlanta, GA · On-site

The role involves delivering desktop support, troubleshooting issues, and managing hardware deployments while collaborating with team members to ensure efficient operations. Responsibilities : • ...

Aptlogix

Deskside Support Engineer

Atlanta, GA · On-site

Service Delivery & Field Service Operations Provide dedicated on-site desktop support for front-office users, including portfolio managers, traders, research analysts, and sales teams. Deliver desk ...

aptlogix LLC

Deskside Support Engineer

Atlanta, GA · On-site

Atlanta, GA Deskside Support - Key Responsibilities 1 Service Delivery & Field Service Operations Provide dedicated on-site desktop support for front-office users including portfolio managers ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Decatur, GA

Desktop Support Manager information

See Decatur, GA salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
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What cities near Decatur, GA are hiring for Desktop Support Manager jobs? Cities near Decatur, GA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Mac Device Administrator / Desktop Support

Mac Device Administrator / Desktop Support

Savi Technologies

Norcross, GA • On-site

Other

Posted yesterday

Job description

Role: Mac Device Administrator / Desktop Support

ONSITE- Norcross, GA

Descriptions:

"Role Overview

The Mac Device Administrator is responsible for managing, securing, and supporting Apple macOS and Windows devices across the organization.

  • This role ensures reliable device performance, security compliance, and a high-quality end-user experience.

Key Responsibilities

  • Manage and administer macOS and Windows devices using MDM solutions (e.g., Intune, Jamf Pro, Kandji).
  • Deploy, configure, patch, and maintain macOS and Windows systems and applications.
  • Enforce security policies including FileVault, malware protection, and OS compliance.
  • Provide Tier 2/3 support for Mac and Windows related hardware and software issues.
  • Automate device management workflows using scripts and profiles.
  • Maintain device inventory, licensing, and asset lifecycle management.
  • Collaborate with IT security and service desk teams.
  • Document standards, procedures, and troubleshooting guides.
  • Provide hands-on desktop, laptop, and peripheral support for Windows and macOS Troubleshoot hardware failures, OS issues, application errors, and user accounts Perform workstation imaging, setup, and deployment for new hires and replacements Support printers, scanners, AV equipment, and other office peripherals"

"3+ years of experience administering macOS and Windows in an enterprise environment.

  • Strong knowledge of macOS architecture, security, and troubleshooting.
  • Experience with Apple Business Manager and MDM platforms.
  • Proficiency in shell scripting (Bash or Zsh).
  • Understanding networking fundamentals and identity management.
  • Excellent communication and documentation skills.

Preferred Qualifications

  • Jamf or Apple certifications (Jamf 200/300/400, Apple Certified IT Professional).
  • Experience integrating macOS with Azure Entra, SailPoint, or other IdPs.
  • Knowledge of compliance frameworks (SOC 2, NIST, PCIDSS, ISO 27001).
  • Experience supporting mixed OS environments."

Skills: Automated Release Management~ Master Data Management (MDM)~Firewall Administration - Security Management (IT IS) Experience Required: 4-6

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