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Desktop Support Manager Jobs in Decatur, GA (NOW HIRING)

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our ... Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and ...

Robert Half

Help Desk/Desktop Support Analyst

Lithonia, GA · On-site

$18.75 - $25.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable onsite technical ... Knowledge of Active Directory and service desk ticket management processes. * Strong problem ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support ... admin Telephony admin Patch management On site support for Tier 3 Project/Initiative ...

AGS

IT Support Manager

Atlanta, GA · On-site

Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics. * Cross-platform ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

This role is ideal for someone with 1-3 years of ITsupport experience who is looking to grow their career while working across desktop support, networking, endpoint management, and user support. The ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Decatur, GA

Desktop Support Manager information

See Decatur, GA salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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The top searched job categories for Desktop Support Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Desktop Support Manager jobs?

Cities near Decatur, GA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you

Support Manager

Assuranceamerica

Atlanta, GA • On-site

Full-time

Re-posted 24 days ago

Job description

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers.

Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

As a Support Manager, you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data, and Development Teams, you will swiftly address hardware, system, and telephony issues. This role offers the opportunity to enhance your technical proficiency across a diverse range of technologies, including Application, Database, Cloud Services, and Systems. Successful candidates should possess exceptional communication, analytical, and problem-solving skills, coupled with a robust technical acumen, to provide top-notch problem resolution and customer support.

Job Responsibilities

Essential Functions

  • Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
  • Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
  • Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
  • Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
  • Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Lead, plan, and implement assigned projects to completion.
  • Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
  • Act as an escalation point for service desk requests.
  • Establish best practices throughout the technical support process.

Software/ Technical Abilities

  • Proficient in Microsoft Windows and Office 365 (all supported versions).
  • Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
  • Strong phone and communication skills.
  • Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
  • Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
  • Azure Cloud, Zendesk, Intune, ITIL experience are a plus.


Job Qualifications

Formal Education & Certification

Bachelor's degree in Information Systems or related field or experience commensurate with four-year college degree. A+, Net+ or comparable certifications are a plus.

Knowledge & Experience

Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support. Technical certifications or training in PC hardware/software are highly desirable.

Skills & Competencies

  • Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
  • Exceptional customer service and communication skills.
  • Strong interpersonal skills.
  • Deadline-oriented with excellent time management skills.
  • Ability to manage multiple priorities independently for multiple managers or department staff.
  • Capability to interact with users of varying levels of computer expertise.
  • Adherence to company guidelines for attendance and punctuality.

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