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Desktop Support Manager Jobs in Decatur, GA (NOW HIRING)

Yochana

FSO - MAC Support

Atlanta, GA · On-site

PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones ... ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Provide IT support and user assistance for management information systems via phone and onsite ... desktop support / end-user technical support * System/network administration and support

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

Serve as subject matter expert for lobby management and A/V systems, including video conferencing and dash cam equipment Skills: * IT support / desktop support / end-user support / infrastructure ...

Service Global, Inc

Desktop EUC L1

Atlanta, GA · On-site

$19.50 - $24.75/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

... support / desktop support / end-user support * Windows 11 / Active Directory / Microsoft O365 * VPN / RDP / network connectivity troubleshooting * Microsoft Exchange Admin / PST file management

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and ... Remote Desktop support * Chrome browser * Active Directory * Exchange and Outlook * Experience ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and ... Remote Desktop support * Chrome browser * Active Directory * Exchange and Outlook * Experience ...

Empower Brands

IT Support Analyst

Alpharetta, GA

Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and ... Remote Desktop support * Chrome browser * Active Directory * Exchange and Outlook * Experience ...

Empower Brands

IT Support Analyst

Alpharetta, GA

Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and ... Remote Desktop support * Chrome browser * Active Directory * Exchange and Outlook * Experience ...

Anduril Industries

OT Support Operator

Atlanta, GA · On-site

Inventory & Asset Management: * Track hardware inventory including devices, spare parts, and ... Experience: * 1-3 years of experience in IT support, hardware deployment, desktop support, or ...

RaceTrac Petroleum, Inc.

IT Support Manager

Atlanta, GA · On-site

RaceTrac Company Overview The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and continuous service ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The role involves leading incident response, managing operational support, and driving continuous service improvement initiatives in collaboration with engineering teams and the business.

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All JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Decatur, GA

Desktop Support Manager information

See Decatur, GA salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Decatur, GA? The most popular types of Desktop Support jobs in Decatur, GA are:
What job categories do people searching Desktop Support Manager jobs in Decatur, GA look for? The top searched job categories for Desktop Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop Support Manager jobs? Cities near Decatur, GA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

Freelancer Network Engineer

Sybex Support Services

Atlanta, GA • On-site

Contractor

Posted 15 days ago

Job description

We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.
Job Requirements:
  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 2+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
  • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
  • OS / office 2010 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications • Support of End User for video conferencing units.
  • Support of mobile device

Duties & Responsibilities:
  • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements
  • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
  • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operation,to include Windows and Mac clients
  • 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android
  • Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively withothers in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshootingsteps and instructions
  • Business professional attire

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