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Desktop Support Manager Jobs in Decatur, GA (NOW HIRING)

EARNEST Partners

Desktop Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

Manage and support Active Directory (AD) on a Windows Server 2016/2019 environment Employee ... desktop support Technical Certifications (A+, Security+, MCSE, etc.) Experience in programing ...

InstantServe LLC

Mobile Computer Support

Atlanta, GA · On-site

Experience • Windows 10, Windows 10/11, Proficient (4-6 Years), Yes • Desktop Support, Desktop support or related experience, Proficient (4-6 Years) , Yes • Enterprise Desktop Deployment ...

InstantServe LLC

Mobile Computer Support

Atlanta, GA · On-site

Experience • Windows 10, Windows 10/11, Proficient (4-6 Years), Yes • Desktop Support, Desktop support or related experience, Proficient (4-6 Years) , Yes • Enterprise Desktop Deployment ...

My3Tech Inc

Sr. Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Desktop Support Engineer The Desktop Support Engineer will hold responsibility for but limited to ... Managers, Sales and other Technical Support co-workers as appropriate Individuals will be ...

Artech Information System LLC

desktop support

Atlanta, GA

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

AA2IT

Desktop Support Tech I - Atlanta GA

Atlanta, GA · On-site

$21.50 - $23/hr

Desktop Support Technician Installing/configuring/moving desktop PCs. Working with end-users to ... Providing updates to management as needed. Top 2 or 3 required skills that candidates must have:

InstantServe LLC

Desktop Support Tech Sr

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Department of Atlanta Information Management ("AIM") requires staff augmentation to facilitate Desktop Support responsibilities. The Desktop Support Engineer will hold responsibility for but ...

InstantServe LLC

Desktop Support Tech Sr

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Department of Atlanta Information Management ("AIM") requires staff augmentation to facilitate Desktop Support responsibilities. The Desktop Support Engineer will hold responsibility for but ...

Coserve

Desktop Support - Tier 1

Atlanta, GA · On-site

$19.50 - $24.75/hr

Desktop Support -- Tier 1 To us, CoServe means that "we're in it together" with our business partners. We consider ourselves a strategic part of your leadership team. Your priorities are our ...

New

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

Support Manager Do you want to be part of an organization where you are valued, and your ideas and ... Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and ...

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our ... Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and ...

AA2IT

Desktop Support Tech

Atlanta, GA · On-site

$23/hr

Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple). Onsite hardware repair Client incident updates ...

AA2IT

Desktop support Technician

Atlanta, GA · On-site

$18/hr

Responsible for the daily and long term asset management of IT computer hardware/software within the organization. * Responsible for tracking software licenses in ServiceNow (assigning licenses to ...

JW Affinity IT

Desktop Technician

Marietta, GA · On-site

$45K - $50K/yr

Desktop Technician I Our Desktop Technicians will perform a variety of duties in support of end ... We take the time to understand our clients' needs to successfully develop, implement, and manage ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support ... admin Telephony admin Patch management On site support for Tier 3 Project/Initiative ...

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Desktop Support Manager information

See Decatur, GA salary details

$14

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$58

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Decatur, GA? The most popular types of Desktop Support jobs in Decatur, GA are:
What job categories do people searching Desktop Support Manager jobs in Decatur, GA look for? The top searched job categories for Desktop Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop Support Manager jobs? Cities near Decatur, GA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Analyst

Desktop Support Analyst

EARNEST Partners

Atlanta, GA • On-site

$22.25 - $30/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Your responsibilities
         Respond and provide end users with a positive experience by meeting their technical needs.
         Diagnose and resolve unique problems associated with application software and operating systems.
         Configure, deploy, decommission, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
         maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
         Manage and support Active Directory (AD) on a Windows Server 2016/2019 environment
         Employee onboarding/offboarding
         Rotating availability for afterhours support/upgrades
 Job requirements
         Knowledge of general Information Technology - particularly Active Directory, Office365 and VMware.
         Experience with multiple backup systems, including Veeam.
         Solid understanding of vulnerability management
         Solid understanding of network troubleshooting experience (TCP/IP, DNS, DHCP, SFTP, VLAN)
         Superior organizations skills and precise attention to detail.
         Experience working in a small environment (Less than 50 Servers / 100 PCs)
         Experience with cloud providers including Azure and/or AWS.
Your qualifications
         Bachelor's degree in information technology, computer science or related field
         2 + years of hands-on desktop support
         Technical Certifications (A+, Security+, MCSE, etc.)
         Experience in programing\scripting Languages (Python, PowerShell, C#) are a plus.
EARNEST Partners is an award-winning, employee-owned asset management firm headquartered in Atlanta. We manage over $30 billion in equities and fixed income assets for a diverse client base, including corporate pension plans, state and municipal retirement systems, foundations, endowments, and high-net-worth individuals. Our collaborative and fast-paced culture values high-caliber talent, innovative thinking, and a passion for learning.

We believe the quality and experience of our team is an important competitive advantage. 

Please visit www.earnestpartners.com to learn more about our company.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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