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Remote It Help Desk Jobs in Decatur, GA (NOW HIRING)

INFO ORIGIN INC

Service Desk Staff Support Lead

Atlanta, GA · Remote

$25 - $32/hr

Minimum of 3-5 years of experience in Service Desk operations, IT support administration, knowledge management, or IT service management. * Experience administering or supporting enterprise ticketing ...

New

Easy Recruiter

Front Desk Receptionist (Remote)

Roswell, GA · Remote

$14 - $18/hr

Front Desk Receptionist (Remote) Roswell, Georgia, United States Or refer someone Job Openings ... In return for your contributions, we'll help you make the most of all life's moments on and off the ...

ontrac

IT Product Owner - Remote

Atlanta, GA · On-site +1

$84K - $126K/yr

You thrive in an Agile environment, adapting priorities and decisions as information evolves. * You stay curious and customerfocused, continuously deepening your understanding of user workflows and ...

InNet

Be Seen First

Account Manager - Senior IT Solutions and Information Security

Atlanta, GA · Remote

$100K - $500K/yr

You will have a blast working on a kick ass team with tremendous autonomy to help grow a "business ... Health Insurance Allowance * Remote work * Room for growth and career development Company ...

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Remote It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do remote it help desk jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What are popular job titles related to Remote It Help Desk jobs in Decatur, GA? For Remote It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Decatur, GA look for? The top searched job categories for Remote It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote It Help Desk jobs? Cities near Decatur, GA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Decatur, GA as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $47,014 per year, or $22.6 per hour.
Application Operations Manager

Application Operations Manager

WellStreet Urgent Care

Atlanta, GA • Remote

Full-time

Posted 10 days ago

Job description

WellStreet Urgent Care is seeking an experienced and hands-on Application Operations Manager to build and lead our growing Application Operations function within IT Operations Management (ITOM). This is a unique opportunity to help shape a critical operational team supporting healthcare applications that directly impact patient care, security, and employee experience.

This is a “player-coach” leadership role ideal for someone who enjoys both strategic leadership and hands-on technical work. You’ll oversee application operations, identity and access management, endpoint policy administration, observability/monitoring, vendor management, and operational support while helping establish scalable processes and standards for future growth.

The ideal candidate is highly technical, operationally disciplined, and comfortable working in fast-paced healthcare environments where uptime, security, and compliance are essential.

What You’ll Do
  • Lead and oversee the operational health, performance, reliability, and security of business-critical applications across the organization
  • Serve as the primary escalation point for application incidents, production issues, and vendor-related system concerns
  • Manage Microsoft Entra ID (Azure AD) Enterprise Applications, including SSO integrations, application access governance, app registrations, and SCIM provisioning
  • Design, implement, and maintain Microsoft Intune policies for endpoint compliance, device configuration, application deployment, and security standards
  • Monitor application performance using observability and monitoring tools, proactively identifying and resolving issues before they impact operations
  • Build and maintain operational dashboards, runbooks, SOPs, escalation paths, and technical documentation
  • Coordinate application deployments, release schedules, change management activities, and post-deployment validations
  • Partner closely with IT, Security, Infrastructure, Help Desk, and business stakeholders to support operational initiatives and continuous improvement efforts
  • Manage vendor relationships, track SLA performance, and drive accountability for issue resolution and service delivery
  • Ensure compliance with organizational security standards, HIPAA requirements, and audit readiness related to application access and operational controls
  • Analyze operational trends and metrics to improve uptime, reduce incident response times, and enhance overall application performance
  • Help establish scalable operational processes and best practices as the Application Operations function continues to grow
What We’re Looking For
  • 5+ years of experience in IT operations, application support, or systems engineering
  • 2+ years in a lead or management capacity
  • Hands-on experience with:
    • Microsoft Entra ID / Azure AD
    • SSO integrations (SAML/OIDC)
    • SCIM provisioning
    • Microsoft Intune and endpoint management
    • Application monitoring and observability tools
  • Experience managing vendors and SLAs
  • Strong troubleshooting, communication, and organizational skills
  • Healthcare IT or HIPAA experience strongly preferred
Preferred Certifications
  • Microsoft Certified: Identity and Access Administrator (SC-300)
  • Microsoft Endpoint Administrator (MD-102)
  • ITIL v4 Foundation
Why Join Us?

This is a unique opportunity to build a function from the ground up within a growing healthcare organization where technology directly impacts patient care and operational excellence. You’ll have the opportunity to shape processes, influence strategy, and grow alongside the organization.

Additional Information
  • Remote position
  • Must be comfortable working in a fast-paced, high-growth environment
  • Occasional travel may be required

At WellStreet Urgent Care, we are committed to delivering exceptional patient and customer care. We value team members who bring positivity, collaboration, accountability, and a passion for service.

Apply