ZipRecruiter

Log In

1

Help Desk Manager Jobs in Decatur, GA (NOW HIRING)

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills ... management via Active Directory, andrelated software. Key Responsibilities: Under direct ...

MedVet

Sr. Help Desk Technician

Atlanta, GA · On-site

$22.75 - $35/hr

Perform onsite support when issues cannot be resolved remotely, with Service Desk Manager awareness. * Maintain accurate documentation of troubleshooting steps, resolutions, and escalation rationale.

New

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role ...

MedVet

Sr. Help Desk Technician

Atlanta, GA

Perform onsite support when issues cannot be resolved remotely, with Service Desk Manager awareness. * Maintain accurate documentation of troubleshooting steps, resolutions, and escalation rationale.

New

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

... appointed by the management team. • Receive and maintain proper training. • Create ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... management as needed. • Review accounts for accuracy of provision or deprovision based on ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... appointed by the management team. • Receive and maintain proper training. • Create ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ... to Senior level management. External customer support ranges from general website support ...

SERVIT INC

Tier 2 Help Desk Technician

Kennesaw, GA · On-site

$55K - $65K/yr

Description ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base.

New

next page

Showing results 1-20

All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Decatur, GA

Help Desk Manager information

See Decatur, GA salary details

$36.6K

$81.8K

$121.6K

How much do help desk manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for help desk manager in Decatur, GA is $81,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What are popular job titles related to Help Desk Manager jobs in Decatur, GA? For Help Desk Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Decatur, GA look for? The top searched job categories for Help Desk Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Manager jobs? Cities near Decatur, GA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,799 per year, or $39.3 per hour.
Help Desk Support Specialist

Help Desk Support Specialist

Caresoft Inc.

Atlanta, GA • On-site

$21 - $25/hr

Contractor

Posted 14 days ago

Job description

Title:   Help Desk Support Specialist 
Location: Atlanta, GA. 30334(Onsite)
Durartion:  Long Term
 
Skills:
.Minimum years of IT technical support
·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), 
 switches, routers, cabling, VoIP systems,etc.
·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, 
 and Azure.
·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop 
 management via Active Directory, andrelated software.
 
Key Responsibilities:
Under direct supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, 
email or from remote locations.
TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES.
·Serves as the primary escalation point forincoming queries and technical issues.
·Manages and/or assigns projects and tasks toother team members as appropriate
·Advises, collaborates and assists businessunits with system enhancements and modifications
·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer 
 software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.
·Effectively provides user support over thephone, in person, and via remote tools.
·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate 
 follow-up.
·Assists users with information security andprivacy questions; provides directions for the correct action.
·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and 
 operational.
·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.
·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)
·Creates user support documentation and instructions.
·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.
·This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel 
 beyond providing and receiving instructions.