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Help Desk Tier 1 Jobs in Decatur, GA (NOW HIRING)

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Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

Manager, Help Desk Department Name: Information Technology Job Type: Full Time, Exempt Position ... We provide multi-location businesses with an all-in-one waste and recycling solution, offering deep ...

Rubicon Global

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Manager, Help Desk Department Name: Information Technology Job Type: Full Time, Exempt Position ... We provide multi-location businesses with an all-in-one waste and recycling solution, offering deep ...

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

Qualifications * 1+ years of experience in technical support, help desk, or contact center environments or equivalent education * Experience or exposure to using a ticketing system (preferred)

New

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their ... one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer ...

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

Qualifications * 1+ years of experience in technical support, help desk, or contact center environments or equivalent education * Experience or exposure to using a ticketing system (preferred)

New

RedHelm

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Qualifications * 1+ years of experience in technical support, help desk, or contact center environments or equivalent education * Experience or exposure to using a ticketing system (preferred)

E Logic

User Support & Training Specialist

Atlanta, GA · On-site

$60K/yr

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for ...

Polsinelli

Help Desk Agent

Atlanta, GA · On-site

$55K - $65K/yr

A minimum of one (1) year of experience in helpdesk support, preferably within a law firm or ... Experience working with Help Desk ticketing solutions. * Familiarity with Mimecast a plus. The ...

In-Telecom

Voice L2 Technician

Kennesaw, GA

$55K - $65K/yr

This position will service IP Office and ITC Cloud phone systems providing tier 1-2 help desk support. This role is ideal for someone who enjoys variety, can work independently, and provides ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

... one goal of everyone on our team is to make our Clients exceptionally happy. The Senior Help Desk ... Tier II: 3 years (Required) * Windows: 5 years (Required) * Mac: 5 years (Required License ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

... one goal of everyone on our team is to make our Clients exceptionally happy. The Senior Help Desk ... Tier II: 3 years (Required) * Windows: 5 years (Required) * Mac: 5 years (Required License ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Decatur, GA

Help Desk Tier 1 information

See Decatur, GA salary details

$12

$22

$33

How much do help desk tier 1 jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk tier 1 in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What job categories do people searching Help Desk Tier 1 jobs in Decatur, GA look for? The top searched job categories for Help Desk Tier 1 jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Tier 1 jobs? Cities near Decatur, GA with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Helpdesk Associate Tier 1

Helpdesk Associate Tier 1

Ole Mexican Foods Inc

Norcross, GA • On-site

Full-time

Re-posted 20 days ago

Job description

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.

RESPONSIBILITIES:

  • Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc.
  • Track and update IT inventory
  • Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
  • Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
  • Create desktop computer and laptop images
  • Set up and configure new computers
  • Install application software
  • Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
  • Work with vendors to help resolve technical issues
  • Lift, move IT equipment and rearrange work areas for employees
  • Create and maintain process documents
  • Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
  • Perform miscellaneous related duties and other duties as assigned

REQUIREMENTS:

  • Certificate or Diploma from a Technical School plus one year of directly related experience
  • Excellent interpersonal, verbal, and written skills
  • Strong problem-solving and analytical thinking skills
  • Experience using Windows 10, and Office 365 a plus
  • Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred
  • Ability to multi-task and prioritize assignments

" This is not a remote position."