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Assistant Dell Help Desk Jobs in Decatur, GA (NOW HIRING)

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Help Desk Support

Atlanta, GA

$19.25 - $26/hr

Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies. Complete Description: Provides computer ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

... to assist in high priority escalations and requests Qualifications & Skills Required: • Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

... base. • Assist with training Tier I analysts. • Participate in projects, tasks, and ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... base. • Assist with training Tier I analysts. • Participate in projects, tasks, and ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst , you will play a critical role in ensuring our employees can work ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. * Deliver exceptional ...

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Assistant Dell Help Desk information

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How much do assistant dell help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for assistant dell help desk in Decatur, GA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.55 per hour, depending on experience, location, and employer.

What does the Dell support Assistant do?

The Dell Support Assistant is a software tool used by Dell Help Desk assistants to diagnose, troubleshoot, and resolve hardware and software issues on Dell computers. It provides system updates, alerts, and automated support features to help maintain device performance and security.

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

How hard is it to get hired at Dell?

Getting hired as an Assistant Dell Help Desk typically requires relevant technical skills, customer service experience, and sometimes certifications like CompTIA A+. The hiring process involves multiple interviews and assessments, and competition can be moderate depending on the position and location.

Does Dell provide work from home?

For the Assistant Dell Help Desk role, Dell offers some remote work options depending on the position and location. Many help desk roles can be performed remotely with the necessary technical setup and communication tools. Availability of work-from-home arrangements may vary based on company policies and current operational needs.

Does Dell Technologies pay well?

The Assistant Dell Help Desk role typically offers competitive pay aligned with industry standards for technical support positions. Salaries can vary based on experience, location, and certifications, with entry-level roles starting around industry minimums and increasing with skills and tenure.
What job categories do people searching Assistant Dell Help Desk jobs in Decatur, GA look for? The top searched job categories for Assistant Dell Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Assistant Dell Help Desk jobs? Cities near Decatur, GA with the most Assistant Dell Help Desk job openings:
Assistant Dell Help Desk jobs near you

Help Desk System Analyst/Technical support - Atlanta, GA

STI

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Posted 6 days ago

Job description

Help Desk System Analyst/Technical support
Atlanta, GA
10+ Months
Temp to perm position.
Description:
We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.
Job Description:
As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.
You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.
Job Responsibilities:
  • Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
  • Assist users with password resets, PST file management, and Exchange Admin tasks.
  • Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
  • Use ticket tracking systems to document, prioritize, and track user issues effectively.
  • Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
  • Support security and authentication tools such as OKTA and Crowdstrike.
  • Maintain knowledge of AWS and SharePoint systems to assist users as needed.
  • Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
  • Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:
  • 3+ years of experience in a technical support or help desk role.
  • Strong understanding of Windows 11, Active Directory, and Microsoft O365.
  • Experience troubleshooting network connectivity, VPNs, and IP phone systems.
  • Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
  • Proficiency with ticket tracking systems and remote support tools.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
  • Excellent communication and interpersonal skills to interact with users of varying technical expertise.
  • Strong organizational skills and attention to detail in documenting issues and resolutions.

Work Schedule:
The candidate must be local to Atlanta and be able to come to the office every day to work. This is a temp to perm position. The candidate must be local and come to the office every day.

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