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Entry Level It Help Desk Jobs in Decatur, GA (NOW HIRING)

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

$17.50 - $23.75/hr

Minimum 2 years IT Help Desk Call Center experience * Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory * Experience in ticketing queue management and ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Aldridge Pite LLP

Help Desk Level 1

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

Local Candidates This position is located at DDS Headquarters in Conyers Bilingual, Spanish required MUST have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA · On-site

Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA

$28 - $33/hr

Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA · On-site

$28 - $33/hr

Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.

dekalbcsb

Help Desk Support Spec

Decatur, GA

$40K/yr

Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The ... Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ...

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All JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Decatur, GA

Entry Level It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for entry level it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What jobs make 5000 a week without a degree?

Entry-level IT help desk roles typically do not pay $5,000 a week without experience or advanced certifications. High-paying jobs that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship, rather than entry-level IT positions. Most roles paying this much weekly income generally involve significant responsibility or commission-based earnings.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level IT help desk roles. Help desk technicians are still needed to handle complex issues, provide personalized support, and manage AI tools, making human skills essential in the field.

What is the easiest entry-level IT job?

An entry-level IT help desk technician is often considered one of the easiest IT jobs to start with, as it requires basic technical skills, customer service abilities, and knowledge of operating systems and troubleshooting tools. It typically involves providing support for hardware, software, and network issues, and may require certifications like CompTIA A+ to improve job prospects.

Can I get a helpdesk job with no experience?

Entry level IT Help Desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and good communication skills.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
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What job categories do people searching Entry Level It Help Desk jobs in Decatur, GA look for? The top searched job categories for Entry Level It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entry Level It Help Desk jobs? Cities near Decatur, GA with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Decatur, GA as of June 2026, with employment types broken down into 2% As Needed, 57% Full Time, 39% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Triage Help-Desk Tech- Entry-Level

RCS Professional

Marietta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Salary: $15 per hour

Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area, is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm.


We demand people who:
Care about our clients
Are passionate about what they do
Are team players, and willing to help other team members
Believe in doing things right the first time
Are dedicated to continual improvement
Embody positivity


Everyday Duties

  • Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
  • Respond to incoming phone calls and email help-desk requests using our ticketing system
  • Triage incoming help desk requests by defining proper ticket details including contact and location information, type of request, issue severity, impact, and urgency, etc.
  • Identify and learn appropriate software and hardware being used and supported by our clients
  • Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments.
  • Communicate with vendors on open tickets on behalf of our clients and engineers
  • Maintain CRM and ticketing system
  • Research questions, issues, and concerns as directed by management
  • Provide thorough follow-up on tickets to ensure satisfactory completion


Qualifications

  • Superior communication skills
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks
  • Good understanding of the organization's goals and objectives
  • Experience working in a team-oriented, collaborative environment
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Proven analytical and problem-solving abilities
  • Customer service orientation (Previous customer service experience a plus)


Education Requirements:

  • Bachelor's degree preferred --- Students welcome
  • A +, Network +, or ITIL certifications a plus


Job Type: Full-time


Salary + Benefits:

  • $30,000.00 - $32,000.00 /year


Some of Our Benefits include

  • Paid Time Off (PTO)
  • Matching 401K
  • Subsidized individual & family health, dental, and vision insurance plans
  • Ongoing company-funded professional development & education allowances
  • Much more!


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