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Entry Level It Help Desk Jobs in Decatur, GA (NOW HIRING)

Kane is Able

IT Support Manager, Help Desk Hybrid

Atlanta, GA · Hybrid

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* * Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

RCS Professional

Triage Help-Desk Tech- Entry-Level

Marietta, GA · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Premier Managed IT Service Company that delivers IT products and services to small businesses in ... Triage incoming help desk requests by defining proper ticket details including contact and location ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Minimum 2 years IT Help Desk Call Center experience * Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory * Experience in ticketing queue management and ...

Switch, Inc.

Service Desk Technician I

Atlanta, GA · On-site

$19.25 - $26/hr

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

Local Candidates This position is located at DDS Headquarters in Conyers Bilingual, Spanish required MUST have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Decatur, GA

Entry Level It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Decatur, GA?

The most popular types of It Help Desk jobs in Decatur, GA are:

What are popular job titles related to Entry Level It Help Desk jobs in Decatur, GA?

For Entry Level It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Decatur, GA look for?

The top searched job categories for Entry Level It Help Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Entry Level It Help Desk jobs?

Cities near Decatur, GA with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 83% Full Time, 6% Part Time, and 11% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

IT Support Manager, Help Desk Hybrid

Kane is Able

Atlanta, GA • Hybrid

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

318th of 365 rated logistics

Job description

About Us:

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview:

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role involves overseeing daily operations, developing support strategies, and ensuring service level agreements (SLAs) are met. The ideal candidate will have strong leadership skills, extensive experience in IT support, and a commitment to customer service excellence.

Location: Westgate, GA (Hybrid)
Work Schedule:Monday-Friday, Days, On Call Rotation.
Travel Specifics:20%

Competitive Total Rewards:Competitive salary of $90,000 -110,000 along with comprehensive benefits, including medical, dental, and vision insurance, 401(k) with company match, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

  • Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Oversee daily support team operations, ensuring timely and effective resolution of technical issues.
  • Monitor ticketing system and ensure tickets are assigned, escalated, and resolved within SLA guidelines.
  • Develop and maintain IT Support policies, procedures, and documentation.
  • Ensure high levels of customer satisfaction by setting and maintaining service standards.
  • Act as an escalation point for complex or high-priority issues.
  • Collect and analyze customer feedback to identify areas for improvement.
  • Strategic Planning
  • Develop long-term plans for IT support, aligning with the company's goals and objectives.
  • Implement best practices and innovative solutions to enhance the efficiency and effectiveness of IT Support.
  • Collaborate with other departments to ensure seamless support for cross-functional initiatives
  • Generate and analyze reports on IT support performance, identifying trends and areas for improvement.
  • Present findings and recommendations to senior management.
  • Use data to drive decision-making and continuous improvement.
  • Stay updated on the latest technology trends and tools relevant to IT support.
  • Evaluate and recommend new technologies to improve support services.
  • Ensure the IT Support team is proficient with current tools and technologies.

This position is not eligible for immigration sponsorship

#LI-DNP

Minimum Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2-3 years of experience in IT support, with at least 3 years in a management role.??
  • Strong understanding of ITIL or other service management frameworks.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage and develop a high-performing team.
  • Experience with help desk ticketing systems and remote support tools.
  • Strong problem-solving and analytical skills.
  • Commitment to delivering exceptional customer service.

Preferred Qualifications:

  • Certifications such as ITIL, HDI, or similar.
  • Experience in a fast-paced, high-volume support environment.
  • Familiarity with various operating systems, networking, and enterprise applications.
  • Knowledge of cybersecurity principles and practices.

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