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Entry Level It Help Desk Jobs in Decatur, GA (NOW HIRING)

RedHelm

Service Desk Analyst l

Atlanta, GA

$19.75 - $27/hr

... entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ticket-based support or service desk environment * Transferable experience from customer-facing technical, retail IT, help ...

Academy of Scholars

IT Technician

Decatur, GA · On-site

We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role ... A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is ...

CYNET SYSTEMS

IT Service Desk Technician

Atlanta, GA · On-site

$22 - $27/hr

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. * Associate degree in Information Technology, Computer Science, or related field and one (1) year ...

Academy Of Scholars

IT Technician

Decatur, GA · On-site

We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role ... A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Manage and respond to tickets through the IT service management system, ensuring proper ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description ... The Department of Human Services, Office of Information Technology is seeking candidates for the ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Decatur, GA

Entry Level It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Decatur, GA?

The most popular types of It Help Desk jobs in Decatur, GA are:

What are popular job titles related to Entry Level It Help Desk jobs in Decatur, GA?

For Entry Level It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Decatur, GA look for?

The top searched job categories for Entry Level It Help Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Entry Level It Help Desk jobs?

Cities near Decatur, GA with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 83% Full Time, 6% Part Time, and 11% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

IT Service Desk Spec

Work For Warriors Georgia

Tucker, GA • On-site

Full-time

Re-posted 25 days ago

Job description


Job Description
Provides a single point of contact for Service Desk customers. The IT Service Desk Specialist position is a key member of our Tier 1 and Tier 2 support team who provides dependable and exceptional customer services. This position will be managing a high number of inbound support incidents in a given day. These incidents may consist of installing software, performance tuning computers and networks, providing advice to users on how to best use an application, and working on issues for those customers. In addition, the IT Service Desk Specialist may help manage mobile devices, maintain device configurations, deploy software and patches, help manage active directory accounts, and maintain security and encryption settings for computers and devices. Updating documentation and knowledge-base articles will also be a day to day focus activity.
Job Duties
  • Provide Tier 1 & Tier 2 service desk and technical support to users
  • Receive and respond to incoming calls, chats, and/or emails regarding PC and/or hardware problems
  • Evaluate, prioritize and respond to service requests with a resolution
  • Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
  • Run diagnostic programs to identify and resolve problems
  • Resolve technical problems with LAN, WAN, and other systems
  • Guide customers through problem-solving process
  • Maintain communications with end users to ensure systems continually meet business needs
  • Perform periodic system maintenance
  • Place and escalate vendor service calls when necessary to resolve hardware or software failures
  • Coordinate with end users and technical staff to maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
  • Perform routine to moderately complex problem analysis and resolution design for systems and applications
  • Maintain timely and accurate service desk records using a ticket management system
  • Update job knowledge by recertifying and obtaining additional Industry Certifications Light design and programming work related to file transfers or scripting
  • Escalate issues to Tier 3 when needed
  • Available to work on an "on call" capacity
  • Performs other duties as assigned

Requirements
Qualifications
  • Minimum two years Service Desk, Help Desk, or technical Call Center experience strongly preferred
  • Depending on business needs, schedule flexing may be required
  • Available to work on an "on call" capacity
  • Strongly prefer at least two years experience with technical problem resolution and support
  • A technology-oriented bachelor's degree or commensurate experience is desirable
  • ITIL foundations certification desired
  • Comptia Network+ and Microsoft Certifications, or Cisco Certifications required
  • Installation or support of Network Printers a plus
  • Experience setting up email accounts
  • VPN and Citrix experience required
  • IT support background should include troubleshooting hardware and network problems
  • Knowledge of AD, Microsoft Office 365 and Microsoft Servers
  • Knowledge of Apple IOS as it pertains to (iPhone, MacBook, iPad)
  • Experience with incident management systems
  • Excellent documentation skills a plus

Ability to work with leaders and employees within an organization
Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

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