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Entry Level It Help Desk Jobs in Decatur, GA (NOW HIRING)

Robert Half

Help Desk Analyst

Decatur, GA · On-site

$23.75 - $27.50/hr

The person in this role will help maintain reliable IT operations by addressing support requests ... desk tickets by documenting reported issues, updating user information, and tracking each request ...

Academy of Scholars

IT Technician

Decatur, GA · On-site

We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role ... A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is ...

InstantServe LLC

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

DIGIOFFICE

Service Desk Analyst

Johns Creek, GA

$19 - $26/hr

Prior experience in a service desk, help desk, desktop support, or IT support role preferred. Basic ... CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description ... The Department of Human Services, Office of Information Technology is seeking candidates for the ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Contract | Full-Time | 6-Month Contract We are seeking an IT Support Specialist (also known as a Help Desk Technician, Desktop Support Analyst, or End-User Support Specialist) to provide hands-on ...

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All JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Decatur, GA

Entry Level It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for entry level it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What jobs make 5000 a week without a degree?

Entry-level IT help desk roles typically do not pay $5,000 a week without experience or advanced certifications. High-paying jobs that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship, rather than entry-level IT positions. Most roles paying this much weekly income generally involve significant responsibility or commission-based earnings.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level IT help desk roles. Help desk technicians are still needed to handle complex issues, provide personalized support, and manage AI tools, making human skills essential in the field.

What is the easiest entry-level IT job?

An entry-level IT help desk technician is often considered one of the easiest IT jobs to start with, as it requires basic technical skills, customer service abilities, and knowledge of operating systems and troubleshooting tools. It typically involves providing support for hardware, software, and network issues, and may require certifications like CompTIA A+ to improve job prospects.

Can I get a helpdesk job with no experience?

Entry level IT Help Desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and good communication skills.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What are popular job titles related to Entry Level It Help Desk jobs in Decatur, GA? For Entry Level It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Entry Level It Help Desk jobs in Decatur, GA look for? The top searched job categories for Entry Level It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entry Level It Help Desk jobs? Cities near Decatur, GA with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Decatur, GA as of June 2026, with employment types broken down into 2% As Needed, 57% Full Time, 39% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.
Customer Service Representative | IT Help Desk

Customer Service Representative | IT Help Desk

CBIZ

Atlanta, GA

$15.50 - $21/hr

Other

Posted 2 days ago

CBIZ rating

8.0

Company rating: 8.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

11th of 17 rated bookkeepers and accountants

Job description

Job Title

Essential Functions and Primary Duties

  • Engage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner.
  • Open new and dispatch existing tickets to available technicians.
  • Follow up on previously dispatched tickets to ensure first call resolutions are met.
  • Consistently adhere to defined department policies and procedures for processing, escalating, notifying and closing tickets.
  • Gather sufficient information from customers for proper handoff to technicians.
  • Fully document all information gathered in the ticketing software system during any communication with client.
  • Strong and consistent communication with internal staff as well as with customers.
  • Assist with process improvements and service delivery on a continuing basis.
  • Responsible for maintaining relevant certifications as needed.
  • Perform tasks as assigned by management.

Preferred Qualifications

  • At least 1 year of experience in an IT or related position is highly preferred
  • 3 years' experience in client facing position professional services role is highly preferred
  • 3 years' experience in a dispatch or an IT or related position
  • Strong organizational and customer service skills

Minimum Qualifications

  • High School Diploma or GED equivalent required
  • Proficient use of applicable technology
  • Ability to follow technical instructions and guidelines
  • Able to work in a team environment
  • Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
  • Ability to travel as required by business and on-call availability
  • Able to lift up to 50 lbs

What CBIZ employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CBIZ logo

About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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