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It Service Manager Jobs in Decatur, GA (NOW HIRING)

Bekaert

IT Infrastructure Service Manager

Atlanta, GA · On-site

Monitor operational KPIs and service performance. Manage IT asset lifecycle, inventory accuracy, and CMDB updates. Coordinate change, release, and maintenance activities. Support business-critical ...

Bekaert

IT Infrastructure Service Manager

Atlanta, GA · On-site

... IT services while aligning regional IT operations with global standards and business objectives. The successful candidate will provide technical leadership, manage regional IT teams and vendors ...

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ...

Accenture

Modern IT Service Management Manager

Atlanta, GA · On-site

$90 - $170/hr

We are seeking an experienced Manager, Modern IT Service Management to design and engineer service management solutions for large, complex enterprise environments -- with a particular focus on SIAM ...

Labcorp

IT Service Technician

Tucker, GA

Local Client facing IT Field Technician performs new installations, break/swap service to include ... Project management experience. * Good communication skills. * Position typically comes with a ...

cosm

IT Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management.

cosm

IT Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management.

Cosm

IT Program Manager

Atlanta, GA · On-site

$110 - $150/hr

Previous experience working in an IT service role. * Previous experience managing a teams of people (without direct reports). * Previous experience working in live entertainment, large scale ...

Emory Healthcare

Supervisor, IT Field Services

Decatur, GA · On-site

$90 - $120/hr

Ensures service delivery meets established SLAs, KPIs, and customer service expectations Enforces adherence to IT service management processes (incident, request, and change management) * Monitors ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Decatur, GA

It Service Manager information

See Decatur, GA salary details

$25.9K

$101.6K

$155.7K

How much do it service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it service manager in Decatur, GA is $101,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $125,900.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $101,621 per year, or $48.9 per hour.

IT Service Representative (IT Help Desk)

Athena Information Technology

Atlanta, GA • On-site

$22.50/hr

Full-time

Re-posted 15 days ago

Job description

IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation requiredBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insuranceAbout UsOur mission is to support our care teams with reliable technology, guided by our Core Values. We're looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people.Position SummaryAs an IT Service Representative (IT Help Desk), you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.What You'll DoServe as the first line of IT support for staff via phone, email, and ticketing system.Resolve Tier 1 issues (hardware, software, network, applications).Track, document, and follow up on support tickets.Escalate issues to Tier 2 teams when necessary.Provide user training and support on IT equipment and software.Participate in 24/7 on-call rotation for emergency support.What We're Looking ForHigh school diploma or equivalent (required).1+ year technical support experience or internship.1 IT certification or 2-year Associate's degree.Strong troubleshooting and customer service skills.Experience with ticketing systems, MS Office, and remote support tools.Excellent communication-able to explain technical issues clearly.Why Join Us?Competitive pay + benefits package.Opportunities for career growth and certifications.Supportive, mission-driven team environment.Make a real impact by helping our care centers deliver better service every day.Apply today to bring your IT skills to a place where they matter! 
Job Posted by ApplicantPro