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It Service Manager Jobs in Decatur, GA (NOW HIRING)

Kanak Elite Services Inc

IT Project Manager

Atlanta, GA · On-site

$94K - $112K/yr

... IT Services LLC. I am reaching out to you regarding the following job opportunity. If you are ... TITTLE: IT INFRASTRUCTURE PROJECT MANAGER LOCATION: ATLANTA, GA (ONSITE) Job Summary: We are ...

Alcon

IT Site Infrastructure Manager

Johns Creek, GA · On-site

Oversee end-to-end integration and delivery of IT infrastructure services to the site including data center management, network management, firewall management, compute and server management, backup ...

SwiftCruit

IT Site Infrastructure Manager

Johns Creek, GA · On-site

$90 - $120/hr

Oversee end-to-end integration and delivery of IT infrastructure services to the site including data center management, network management, firewall management, compute and server management, backup ...

Cosm

IT Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Previous experience working in an IT service role. * Previous experience managing a teams of people (without direct reports). * Previous experience working in live entertainment, large scale ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

This role involves overseeing daily operations, developing support strategies, and ensuring service ... Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team ...

Avis Global IT Solutions Inc

IT Project Manager

Atlanta, GA · On-site

$94K - $112K/yr

4. IT Project Manager Location: Richmond, VA or Atlanta, GA Type: Contract (W2 / 1099) - through December 2027 Employment: No C2C / No third-party vendors Openings: 3 Interview: Immediate About the ...

DMI

Mid- Level Knowledge Manager

Atlanta, GA · On-site

$92K - $105K/yr

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial ...

Vee Technologies

AI/IT Client Services Director

Atlanta, GA · On-site +1

$150K - $175K/yr

Managed IT Services * Data Engineering & Business Intelligence * Automation & Intelligent Process Solutions * Additional AI and IT offerings as needed Key Responsibilities: * Develop prospect lists ...

Computacenter

Service Delivery Manager

Norcross, GA · On-site

About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service ...

Georgia IT, Inc.

IT Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

... Vendor Services team on due diligence processes related to IT and establish risk parameters. • Manage the maturity of our current Vendor Management capabilities and building out other core ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Decatur, GA

It Service Manager information

See Decatur, GA salary details

$25.9K

$101.6K

$155.7K

How much do it service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it service manager in Decatur, GA is $101,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $125,900.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
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It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $101,621 per year, or $48.9 per hour.

IT Project Manager

Kanak Elite Services Inc

Atlanta, GA • On-site

$94K - $112K/yr

Contractor

Re-posted 6 days ago

Job description

Hello There,

Wish you a Happy Friday,

My name is Yashmita, and I am a Technical Recruiter at Kanak IT Services LLC. I am reaching out to you regarding the following job opportunity. If you are interested, kindly reply to this email yashmita@kanakits.com with your updated resume.  

TITTLE: IT INFRASTRUCTURE PROJECT MANAGER
LOCATION: ATLANTA, GA (ONSITE) 
 
Job Summary:
We are seeking a skilled IT Infrastructure Project Manager to lead, plan, and execute complex infrastructure-related initiatives spanning telecommunications, network/network security, server, cloud, and wireless. This role requires a strategic thinker with hands-on experience in IT infrastructure and excellent project management capabilities.

Key Responsibilities:
• Plan and manage end-to-end delivery of IT infrastructure projects (on-prem, cloud, hybrid environments).
• Coordinate across cross-functional teams including engineers, system admins, vendors, and business stakeholders.
• Define project business requirements, scope, goals, timelines, resource needs, risks, and deliverables.
• Monitor project progress and ensure adherence to deadlines, budgets, and quality standards.
• Prepare and maintain project documentation (plans, RAID logs, reports, post-mortems).
• Identify and mitigate risks, and manage issues as they arise.
• Clearly communicate status updates to leadership and stakeholders through reports and meetings.
• Ensure infrastructure deployments meet compliance, security, and performance requirements.
• Work closely with procurement and vendors for sourcing and delivery of infrastructure components.

Required Qualifications:
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• 5+ years of experience in IT project management with a focus on infrastructure projects.
• Strong understanding of infrastructure domains: networks, servers, storage, virtualization, cloud platforms (e.g., AWS, Azure), and data centers.
• Proficiency with project management tools (e.g., MS Project, Jira, Asana, Smartsheet).
• Familiarity with ITIL framework and best practices.

Preferred Qualifications:
• PMP, PRINCE2, or equivalent certification.
• ITIL Foundation certification.
• Extensive experience managing network, server, and telecommunications related projects.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to work in a fast-paced, dynamic environment.

Soft Skills:
• Strong written and verbal communication
• Leadership and team coordination
• Problem-solving and critical thinking
• Adaptability and resilience