It Service Manager Jobs in Decatur, GA (NOW HIRING)

About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!
Location
(Primary location for job responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Responsible for analyzing, modeling, and reporting on IT service-based cost allocation, chargeback, and cost recovery to support transparent, consistent, and compliant IT financial planning within University Information Technology Services (UITS). Serves as the steward of IT Financial Management (ITFM) data, models, and methodologies, ensuring that IT cost information is accurate, well-documented, and decision-ready, to enable leadership, service owners, and research partners to understand how IT costs are incurred, allocated, and recovered. Focuses on IT financial analysis, cost modeling, data governance, and reporting. Delivers data-driven insights and decision support that enable division leadership to set priorities, allocate resources, and improve performance.
Responsibilities
KEY RESPONSIBILITIES:
1. Analyzes and supports IT cost recovery and chargeback models, including costs allocated to research programs, sponsored projects, and externally funded activities, using clearly defined and repeatable allocation methodologies
2. Produces recurring and ad hoc reports supporting grant proposals, post award analysis, and ongoing IT cost recovery tracking, ensuring accuracy, traceability, and appropriate documentation
3. Documents cost drivers, allocation methodologies, assumptions, and calculation logic used in ITFM cost models, maintaining well organized and audit ready supporting materials
4. Analyzes IT operating and capital expenditures to identify cost trends, drivers, and recovery opportunities across services and platforms
5. Performs variance analysis comparing budgeted and actual costs at the service, platform, and cost pool level, and summarize findings for non financial stakeholders
6. Builds, maintains, and enhances department cost models allocating costs across services, infrastructure components, and funding sources, ensuring models are transparent, explainable, and repeatable
7. Develops dashboards and reports presenting IT service costs, allocation outcomes, and recovery metrics for leadership and stakeholders, using business intelligence tools to support data driven decision making
8. Integrates and reconciles data from ITSM, asset management, HR, and financial systems to support accurate and traceable analysis, resolving data gaps, inconsistencies, or alignment issues as needed
9. Translates complex cost data into clear, non technical insights to support decision making related to service pricing, optimization, and resource planning
10. Supports audit readiness through well documented, consistent, and repeatable cost modeling and reporting methodologies, including adherence to established governance and documentation standards
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education.
Required Experience
Four (4) years of experience in financial management, cost analysis, or service based costing within a technology, higher education, or service oriented organization, including responsibility for developing cost models, performing analysis, and preparing reports to support operational and strategic decision making.
Preferred Qualifications
Additional Preferred Qualifications
Relevant certifications such as ITIL, Certified Technology Business Management (TBM), Certified Management Accountant (CMA), CompTIA ITF+, or Microsoft Power BI certifications, or comparable certifications aligned with IT financial analysis and reporting
Preferred Educational Qualifications
A degree in Finance, Accounting, Information Systems, Business Analytics, or a related field is preferred
An advanced degree from an accredited institution of higher learning in a related field, such as finance, accounting, information systems, business analytics, or a closely related discipline
Preferred Experience
Previous experience in IT financial management, IT cost analysis, or service based costing within an IT organization, with demonstrated responsibility for cost modeling, analysis, or reporting in complex IT service environments
Experience with service based costing, cost allocation methodologies, or IT chargeback/showback models, particularly in higher education, research, or other multi funded IT environments
Experience working in higher education, research environments, or public sector IT organizations
Exposure to research, grant funded, or externally sponsored cost recovery activities
Knowledge, Skills, & Abilities
ABILITIES
Able to analyze complex datasets and build transparent, explainable financial and cost allocation models, including variance analysis, trend analysis and multi-dimensional cost modeling across services, platforms, and funding sources
Demonstrated ability to support internal stakeholders in a consultative and service oriented manner
Able to collaborate effectively with IT leaders, service owners, research partners, and finance stakeholders, and to translate complex technical or financial information into clear, non technical insights to support decision making
Able to handle multiple tasks or projects at one time meeting assigned deadlines, while managing competing priorities and maintaining analytical accuracy
KNOWLEDGE
Knowledge of IT Financial Management (ITFM), service based costing, chargeback, showback, and cost recovery practices, including the use of well-documented and auditable cost allocation methods across multiple IT funding sources
Familiarity with IT service management concepts, asset management data, and workforce or labor cost attribution, including integration and reconciliation of data from ITSM, assets, HR, and financial systems
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills, including the ability to document assumptions, methodologies, and processes clearly
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, collaborative productivity tools)
Proficiency with advanced Excel functions and experience using BI tools such as Power BI or Tableau for reporting and analytics, including data modeling, dashboard development, and automated or repeatable reporting solutions
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf