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It Service Manager Jobs in Decatur, GA (NOW HIRING)

RaceTrac

IT Support Manager

Atlanta, GA · On-site

RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this ...

VIZIA Diagnostics

Senior IT Manager

Alpharetta, GA · Hybrid

$127K - $128K/yr

Foster a collaborative, service-oriented culture that promotes accountability and continuous ... Manage day-to-day IT operations while identifying opportunities for process improvement and ...

VIZIA Diagnostics

Senior IT Manager

Alpharetta, GA · Hybrid

$127K - $128K/yr

Foster a collaborative, service-oriented culture that promotes accountability and continuous ... Manage day-to-day IT operations while identifying opportunities for process improvement and ...

VIZIA Diagnostics

Senior IT Manager

Alpharetta, GA · On-site

$127K - $128K/yr

Foster a collaborative, service-oriented culture that promotes accountability and continuous ... Manage day-to-day IT operations while identifying opportunities for process improvement and ...

RaceTrac

IT Support Manager

Atlanta, GA

Manage offshore support team, service availability, and operational processes for the team while monitoring workloads to maintain appropriate resource levels. * Ensure effective implementation and ...

KēSTA I.T.

Service Desk Tech~

Atlanta, GA · On-site

$27.50 - $37/hr

The ideal candidate will have experience supporting Microsoft technologies, endpoint devices, identity and access management, asset lifecycle processes, and IT service management in a fast-paced ...

DMI

Mid- Level Knowledge Manager

Atlanta, GA

$92K - $105K/yr

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

This role involves overseeing daily operations, developing support strategies, and ensuring service ... Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team ...

Kanak Elite Services Inc

IT Project Manager

Atlanta, GA · On-site

$94K - $112K/yr

... IT Services LLC. I am reaching out to you regarding the following job opportunity. If you are ... TITTLE: IT INFRASTRUCTURE PROJECT MANAGER LOCATION: ATLANTA, GA (ONSITE) Job Summary: We are ...

Cosm

IT Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Previous experience working in an IT service role. * Previous experience managing a teams of people (without direct reports). * Previous experience working in live entertainment, large scale ...

F2Onsite

IT Support Technician II

Forest Park, GA · On-site

$20.75 - $28.50/hr

The role involves troubleshooting hardware and software issues, managing service requests, and ... similar IT service management platform. • Image, configure, deploy, and maintain Windows ...

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Showing results 21-40

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Decatur, GA

It Service Manager information

See Decatur, GA salary details

$25.9K

$101.6K

$155.7K

How much do it service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it service manager in Decatur, GA is $101,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $125,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

More about It Service Manager jobs
What are popular job titles related to It Service Manager jobs in Decatur, GA? For It Service Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching It Service Manager jobs in Decatur, GA look for? The top searched job categories for It Service Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Service Manager jobs? Cities near Decatur, GA with the most It Service Manager job openings:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $101,621 per year, or $48.9 per hour.

Senior IT Service Desk Analyst

Pivotal Solutions

Alpharetta, GA • On-site

Full-time

Re-posted 14 days ago

Job description


Do you want to be a key team player with the fastest growing currency supplier in the world? We are looking to add a Sr. Service Desk Analyst in our Alpharetta, GA location. This position is a Senior member of the Global IT Service Desk Team providing level 1 & 2 IT phone support to all associates. The role will have an impact on all associates by enabling the talent through the provisioning and support of IT Services.
Some responsibilities include:
  • Develops End User facing knowledge base articles in support of a Self-Service portal.
  • Drives the adoption of an End User Self-Service Portal.
  • Participates in lean management program activities to document, maintain and improve IT standard work processes and procedures to enable consistent global standards and continuous improvement.
  • Creates and manages all IT incidents and request utilizing the IT ticketing system
  • Support for onboard & offboard activities, including provisioning and deprovisioning of user accounts
  • Software deployment
  • Provides phone support to all associates to ensure effective and efficient incident response and escalation.
  • Remotely troubleshoots end user inquires including but not limited to hardware, software and telecommunication issues.
  • Participates in assigned audit tasks to maintain a secure and compliant environment.
  • Participates in Asset Management efforts of IT equipment and software licensing.
  • Participates in an on-call rotation.
  • Promotes and educates end users on available technologies
  • Manage tickets to established SLA and KPI's
  • Determine the correct level of urgency and impact for each incident or request
  • Provide regular communicaiton and escalation of issues to IT leadership

Qualifications:
  • Associates Degree or International Advanced Diploma in Computer Science, Computer Engineering, or MIS.Bachelor's degree preferred. Five years of relevant work experience with HS Diploma will be considered in lieu of a Degree
  • 5+ years experience working in a Customer Service facing role providing IT helpdesk, service desk or desktop support services.
  • 5+ years experience providing IT remote support for Windows based clients in an enterprise environment
  • Ability to work flexible hours, 6am - 3pm or 9am - 6pm, or a combination of both
  • Excellent oral and written communication
  • Good technical skills with a focus on exceeding customer expectations and improving the customer experience
  • Ability to clearly communicate technical issues to non-technical people in a friendly and positive manner
  • Ability to work under pressure, remain calm and defuse situations
  • Experience providing IT phone support
  • Experience working with remote control support tools
  • Ability to follow standard work instructions
  • Good analytical and troubleshooting skills to quickly diagnose technical issues
  • Working knowledge of Windows operating systems and client connectivity
  • Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange
  • Experience with file and folder permissions
  • Good understanding of client computer and server network connectivity
  • Ability to ensure quick and accurate entry of service request details.

Desired:
  • Relevant technical certifications from companies such as Microsoft or CompTIA is a plus
  • Understanding of ITIL, certification is a plus

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