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Remote It Support Specialist Jobs in Decatur, GA

Multi Family

IT Support Specialist

Atlanta, GA · Remote

$35/hr

Job Brief We are seeking a reliable and technically skilled IT Support Specialist to provide day-to-day technical assistance to employees and help maintain the organization's IT systems. The ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

Our Client is seeking a Senior IT Support Specialist to join its growing IT team supporting a fully remote workforce. This role is ideal for an experienced IT professional who enjoys solving complex ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Gwinnett, GA · Remote

$45K - $65K/yr

... Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts.

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

... IT team when they're new to ABM. * SSO support: SAML/OIDC onboarding for new customers (Okta ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... IT team when they're new to ABM. * SSO support: SAML/OIDC onboarding for new customers (Okta ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

Tier4 Group

IT Engineer

Atlanta, GA · Remote

IT Engineer Employment Type: Full-Time About the Role We are seeking an experienced IT Engineer to ... Support remote access technologies, VPN services, and secure connectivity solutions. * Implement ...

New

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a ... Qualifications: · Bachelor's degree in Computer Science, Information Technology, or a related ...

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Remote It Support Specialist information

See Decatur, GA salary details

$11

$24

$44

How much do remote it support specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote it support specialist in Decatur, GA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $27.69 per hour, depending on experience, location, and employer.

What does a remote IT support specialist do?

A Remote IT Support Specialist provides technical assistance to users and organizations via phone, email, or remote desktop tools. They troubleshoot hardware and software issues, help with system installations and upgrades, and ensure that IT systems run smoothly. Working remotely, they can assist clients from anywhere, making support more flexible and accessible. Their responsibilities often include diagnosing problems, guiding users through solutions, and maintaining security protocols.

What are the key skills and qualifications needed to thrive as a remote IT support specialist?

To thrive as a Remote IT Support Specialist, you need a strong understanding of computer systems, networking, troubleshooting, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is crucial for day-to-day tasks. Excellent customer service, patience, and clear communication are standout soft skills in this role. These competencies ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction from a distance.

How does working as a remote IT support specialist typically differ from on-site IT support roles in terms of collaboration and communication?

As a Remote IT Support Specialist, much of your collaboration with team members and end-users is conducted through digital channels like chat, email, and video calls rather than face-to-face interactions. This requires clear written and verbal communication skills to diagnose and resolve technical issues efficiently. You may also need to adapt to different time zones and work autonomously, but most companies provide robust remote collaboration tools and regular virtual meetings to ensure team cohesion. Building strong relationships with users and colleagues remotely can be a challenge at first, but it becomes easier with proactive communication and effective documentation.

What is the difference between Remote It Support Specialist vs Remote Network Support Technician?

AspectRemote It Support SpecialistRemote Network Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentRemote, help desk, end-user supportRemote, network troubleshooting, infrastructure support
Employer & Industry UsageIT service providers, tech companies, MSPsNetwork service providers, large enterprises, MSPs

While both roles involve remote technical support, the Remote It Support Specialist primarily assists end-users with hardware and software issues, whereas the Remote Network Support Technician focuses on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap, but their core responsibilities differ based on technical focus.

What are popular job titles related to Remote It Support Specialist jobs in Decatur, GA?

For Remote It Support Specialist jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote It Support Specialist jobs in Decatur, GA look for?

The top searched job categories for Remote It Support Specialist jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote It Support Specialist jobs?

Cities near Decatur, GA with the most Remote It Support Specialist job openings:

Remote It Support Specialist jobs near you

IT Support Specialist

Atlanta, GA • Remote

Multi Family
See more jobs at Multi Familyexternal

$35/hr

Full-time

Posted 10 days ago

Job description

Job Brief

We are seeking a reliable and technically skilled IT Support Specialist to provide day-to-day technical assistance to employees and help maintain the organization’s IT systems. The successful candidate will troubleshoot hardware and software issues, respond to support requests, manage user accounts, and ensure employees have the technology they need to work effectively.

This position requires strong problem-solving skills, excellent communication, and the ability to provide professional support in a fast-paced environment.

Key Responsibilities

  • Provide first- and second-line technical support to employees.
  • Diagnose and resolve hardware, software, network, and connectivity issues.
  • Respond to IT support tickets and user requests in a timely manner.
  • Install, configure, and maintain computers, peripherals, and software.
  • Set up and configure user accounts, devices, and access permissions.
  • Assist with employee onboarding and offboarding from an IT perspective.
  • Maintain accurate records of IT equipment, software, and support activities.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Assist with system updates, backups, security procedures, and routine maintenance.
  • Provide clear guidance to employees on the use of IT systems and applications.
  • Follow organizational IT policies and maintain confidentiality of company information.

Requirements

  • Previous experience in IT support, help desk, or technical support.
  • Good knowledge of Windows, Microsoft 365, common business applications, and computer hardware.
  • Basic understanding of networking, user accounts, and troubleshooting.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer-service skills.
  • Ability to prioritize multiple support requests effectively.
  • Strong attention to detail and documentation skills.
  • Relevant IT certification such as CompTIA A+, Network+, Microsoft, or equivalent experience is an advantage.