Multi Family

We are seeking a detail-oriented and organized Order Entry Coordinator to support the accurate and timely processing of customer orders. This role is responsible for entering orders into internal systems, verifying information, coordinating with customers and internal teams, and ensuring orders move smoothly from entry through fulfillment.

Key Responsibilities

• Accurately enter and process customer orders in the company’s order management/ERP system.
• Review orders for pricing, quantities, product details, shipping information, and special instructions.
• Communicate with customers, sales representatives, warehouse, shipping, and other internal teams to resolve order issues.
• Monitor order status and follow up on delays, changes, or discrepancies.
• Maintain accurate customer and order records.
• Process order changes, cancellations, returns, and adjustments as needed.
• Respond to customer and internal inquiries professionally and promptly.
• Identify data-entry errors or potential fulfillment issues before they impact the customer.
• Maintain organized documentation and follow established procedures.
• Support general administrative and customer-service activities as required.

Qualifications

• Previous experience in order entry, customer service, administration, sales support, or a related role.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple orders and priorities in a fast-paced environment.
• Comfortable working with Microsoft Office, spreadsheets, email, and business software/ERP systems.
• Strong problem-solving and follow-up skills.
• Ability to work independently while collaborating effectively with a team.