It Service Manager Jobs in Augusta, GA (NOW HIRING)

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Location
Augusta University
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Division of Information Technology is the backbone of Augusta University. IT manages all Augusta University systems, networks, data, and applications while safeguarding our digital information. IT strives to provide stable, reliable, and secure IT access for students, faculty, staff, clinicians, patients, researchers, and visitors. As the central IT service provider for Augusta University and many of AU Health's IT services, IT is responsible for Augusta University's most critical IT resources including the wired and wireless network; email, telephone, and online collaboration services; information security; software licensing; and a host of other systems and applications.
Job Summary
The IT Systems Architect 2 leads architecture efforts on multiple projects. Works closely with business partners, program managers, project managers, business analysts, software developers, quality analysts, and support specialists during all phases of projects to analyze requirements in the context of related infrastructure applications and systems, model data and software processes, produce architectural approach documents and blueprints, and provide architectural guidance, oversight, and support to projects in general. Mentors other software architects, software developers, and other colleagues. Drives strategic and global enterprise architecture efforts. Performs duties in accordance with the highest standards of ethical and moral conduct, acting in the best interests of the organization, and demonstrating full commitment to AU's mission, vision, and values.
Responsibilities
The duties include, but are not limited to:
BUSINESS ANALYSIS AND SOLUTION DEVELOPMENT : Analyze business, academic, and research problems and application programming requests as they relate to Identity management setup and integration, considering limitations imposed by the current technical environment, standards, time requirements, personnel and financial resources, and desired results. Develops scope, objectives, and cost-benefit analyses for use in determining accepted requests.
PLANS & SPECIFICATIONS : Develop systems design plans and detailed specifications, with the assistance of business systems analysts and within established standards, to document system specifications to facilitate the development and implementation of identity management integrations and modifications in accordance with project deadlines. Identify gaps in current technology and process infrastructure, investigate options, make recommendations, prototype solutions and/or evaluate vendor solutions.
SYSTEM SUPPORT & TROUBLESHOOTING : Advise internal and external system support personnel in the diagnosis and correction of system problems and the application of upgrades and system enhancements in a timely manner. Troubleshoot system component failures as they occur and provide solutions. Work with Server and Network Administrators to ensure that end-to-end system integrity is maintained for systems. Assist Account Management with user account-related inquiries and concerns to ensure that user access issues are resolved promptly and accurately.
STUDIES, REVIEWS & WALK-THROUGH : Participate with business systems analysts in fit-gap studies, reviews, and walk-throughs of functional requirements, system design, program specifications, test plans, and results in accordance with established standards. Develop, test, and document systems according to standards in order to minimize system problems and assure quality control.
PROJECT MANAGEMENT : Assist in the management and oversight of assigned projects and the work of technical staff engaged in system design, development, and maintenance activities. May act as a project manager of large cross-departmental projects. Ensure projects are delivered in accordance with project timelines and target dates.
MENTORSHIP & TRAINING : Mentor and assist with training, as needed, for technical personnel in ITS and institution-wide to ensure technical personnel and users possess required knowledge of system applications, standards, operations, and capabilities.
OTHER DUTIES : Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university in Computer Science/Information Technology or related field and a minimum of three years of experience OR Associate's degree from an accredited college or university in a relevant field and a minimum of six years of relevant experience.
Preferred Qualifications
Experience with implementation of vendor-provided, enterprise-level, application systems such as PeopleSoft and SCT Banner in an Oracle RDBMS environment, Experience with HTML, Java/JSP, Javascript, Oracle Forms, PL/SQL, Pro'C, SQL, Experience with Data Warehousing, ERP Systems, Identity Management, Java Application Servers, Java IDEs, J2EE, LDAP/Directory Services, Portals, SOA/Web Services, XML and XSLT, Experience implementing or developing application systems using a formalized project management methodology, Knowledge of computer security procedures and protocols.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases
Knowledge of all phases of the project development cycle, project management tools, and documentation needs and techniques.
Knowledge of structured systems methodologies and data mapping techniques.
Knowledge of a broad range of relevant multi-user applications.
SKILLS
Detail-oriented with the ability to multitask and prioritize.
Excellent interpersonal, verbal, and written communication skills and presentation skills.
Demonstrated initiative and problem-solving, organizational, time management, and project management skills.
ABILITIES
Ability to maintain confidentiality.
Proven ability to communicate effectively verbally, in writing, and through formal presentations at the technical and nontechnical level.
Proven ability to develop an effective, collaborative working relationship with a variety of representative groups with potentially dissimilar.
Ability to design, conduct, and evaluate systems testing with a focus on integrations.
Ability to research and evaluate the suitability of application software and hardware products.
Ability to design, develop, and implement integrated application systems solutions to organizational requirements using relational database, client-server, and Internet technologies with knowledge and experience.
Shift/Salary/Benefits
Shift: Days; Monday- Friday (work outside of regular business hours may be required)
Pay Band: B16
Salary: $95,200/annually - $101,484/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled.
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365