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Tech Support Jobs in Augusta, GA (NOW HIRING)

Union Agener

IT Support Specialist

Augusta, GA · On-site

Manage, monitor, and support the Augusta Technology Center network infrastructure * Administer local servers and support server software and hardware * Manage IT cabling including CAT5, fiber optics ...

ADP

Payroll Support Representative I

Augusta, GA · On-site

$49K - $50K/yr

Provides WFN/AutoPay Payroll Technology Support * Supports General PR, HR - Benefit Questions * Supports Payroll Processing Questions and Issues * Conducts Initial Issue Troubleshooting * Works with ...

She Recruits. LLC

Radiology Physician

Augusta, GA

$252K - $315K/yr

Balanced case distribution across modalities On-site and hospital coverage Dedicated tech support Potential for subspecialty focus Collaborative reading environment Highlights: Equal rotation of ...

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All JobsTech Support JobsTech Support Jobs in Augusta, GA

Tech Support information

See Augusta, GA salary details

$25.4K

$40.9K

$62K

How much do tech support jobs pay per year?

As of Jul 27, 2026, the average yearly pay for tech support in Augusta, GA is $40,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $44,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What jobs pay 4000 a week without a degree?

Tech support roles typically do not pay $4,000 a week without specialized skills or certifications. High-paying jobs in this field usually require experience, technical knowledge, or certifications such as CompTIA or Cisco. For higher earnings, roles like network administrators or cybersecurity specialists may reach that level with experience, but they often require relevant training or certifications.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What does a tech support job involve?

A tech support job involves assisting users with hardware, software, and network issues, often through phone, email, or chat. It requires troubleshooting skills, knowledge of operating systems and common applications, and may involve documenting problems and solutions. Technical certifications and good communication skills are often beneficial for this role.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Augusta, GA? The most popular types of Tech Support jobs in Augusta, GA are:
What are popular job titles related to Tech Support jobs in Augusta, GA? For Tech Support jobs in Augusta, GA, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Augusta, GA look for? The top searched job categories for Tech Support jobs in Augusta, GA are:
What cities near Augusta, GA are hiring for Tech Support jobs? Cities near Augusta, GA with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Augusta, GA as of July 2026, with employment types broken down into 4% Internship, 72% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $40,872 per year, or $19.6 per hour.
IT Support Specialist

IT Support Specialist

Union Agener

Augusta, GA • On-site

Full-time

Posted 4 days ago

Job description

Position Description, Functions, Duties and Tasks:
This position is responsible for the support and improvement of the data and communications infrastructure at the Augusta Technology Center and Distribution Center.
Functions, Duties, and Tasks:
  • Manage, monitor, and support the Augusta Technology Center network infrastructure
  • Administer local servers and support server software and hardware
  • Manage IT cabling including CAT5, fiber optics, telephone systems
  • Coordinate with corporate support teams to resolve Wide Area Network (WAN) and IP telephony issues
  • Coordinate with the Process Control Group to resolve network issues.
  • Coordinate with corporate support teams on software standards for servers and workstations
  • Work with outside vendors to manage IT infrastructure projects.
Minimum Qualification (Education, Experience and/or Training, Required Certifications):
Education:
  • Bachelor’s Degree in Computer Science, Mathematics, Business Administration or related field
Experience:
  • Minimum of 5 years of experience in computers with direct support of network gear, server hardware and software.
Required Skills:
  • Familiarity with TCP/IP, SNMP, Backup systems, etc. required.
  • Microsoft Windows Server administration and setup experience required.
  • Familiarity with Exchange, IIS, SNMP, SAN and other server platforms desired.
  • Cable plant design and knowledge of standards.
  • Requires the ability to develop effective partnerships with internal customers and possess excellent interpersonal skills.
  • Must be highly organized and focused on providing solutions to business needs.
Additional Preferences: n/a
Other Information:
  • Physical Demand Requirements
  • Those associated with sedentary work. Must be able to climb stair and ladders when required.
Provide support for local printer infrastructure.

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