IT Support Specialist I
Columbus, GA · On-site
The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer ...
Columbus, GA · On-site
The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer ...
Columbus, GA · On-site
The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer ...
Columbus, GA · On-site
The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer ...
Columbus, GA · On-site
The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Medical
Dental
Vision
Retirement
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
$24.2K - $27.3K
0% of jobs
$27.3K - $30.5K
3% of jobs
$33.7K is the 25th percentile. Wages below this are outliers.
$30.5K - $33.7K
22% of jobs
The median wage is $35.5K / yr.
$33.7K - $36.9K
43% of jobs
$36.9K - $40K
6% of jobs
$40.2K is the 75th percentile. Wages above this are outliers.
$40K - $43.2K
6% of jobs
$43.2K - $46.4K
6% of jobs
$46.4K - $49.6K
5% of jobs
$49.6K - $52.7K
3% of jobs
$52.7K - $55.9K
3% of jobs
$55.9K - $59.1K
1% of jobs
$24.2K
$38.9K
$59.1K
The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.
| Aspect | Tech Support | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; certifications like CompTIA A+ often preferred | High school diploma or equivalent; certifications like CompTIA A+ are common |
| Work Environment | On-site or remote; troubleshooting hardware/software issues for end-users | On-site or remote; providing technical assistance and support to users |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | IT service providers, corporate IT, government agencies |
Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.
The most popular types of Tech Support jobs in Columbus, GA are:
For Tech Support jobs in Columbus, GA, the most frequently searched job titles are:
The top searched job categories for Tech Support jobs in Columbus, GA are:
Cities near Columbus, GA with the most Tech Support job openings:

Job Description The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer support and technical issues. Answer phone calls and emails and enter or update IT Support tickets from end users requiring technical support Ensure all issues, actions taken, and resolutions are thoroughly documented in the IT Support ticketing system Monitor IT Support ticketing system and quickly and effectively respond to and work new issues Evaluate urgency of and prioritize IT Support issues effectively Provide exceptional customer service to end users while resolving their IT issues Configure and troubleshoot workstations, printers, software, and hardware Assist with onboarding of new users and configuration of new sites' equipment Be proactive and find and resolve IT issues that may have not yet been reported Know when to escalate issues to the IT Support Supervisor or higher-level support Work directly with network and telephone vendors for troubleshooting Perform other duties as requested by the supervisor or director Requirements Two (2) years technical experience in a fast paced IT environment preferred Must be able to communicate effectively with wide variety of non-technical users by phone and via email Must be able to learn new technologies and procedures quickly Must be able to document steps taken in a clear concise manner Proficient with Windows 10 and Windows 7, as well as Microsoft Office Comfortable with hardware, software and network troubleshooting Must have basic understanding of computer networking and VPN's Must be able to troubleshoot, research, diagnose and resolve a range of IT-related problems such as virus infections, software incompatibility, hardware errors, etc.
Able to use existing tools to find solutions to end-user issues Must be able to work on multiple, high priority tasks with minimal supervision Must be able to work on-site in the Columbus, GA office Monday through Friday 7am-4pm and have additional availability and flexibility beyond those hours Must be able to travel to our schools as needed Experience with Chrome OS, Google Suite, iOS and/or Android Must be a self- starter, highly motivated, creative and ability to work somewhat independent Possess a strong attention to detail and have a "can do" attitude Ability to regularly lift and move equipment weighing up to 50 l Apply
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Executive offices
1,001 - 5,000 Employees
Austin, TX, US
1988