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Tech Support Jobs in Athens, GA (NOW HIRING)

Accurus Aerospace Corporation

IT Support Technician

Athens, GA · On-site

$20.75 - $28.50/hr

The IT Support Technician is the first point of contact for employees (users), ensuring the security and integrity of computer operations and data in accordance with the IT department's strategic ...

Pro Mach, Inc.

IT Support Specialist

Statham, GA · On-site

This role is responsible for day-to-day end-user support, light systems administration, and overall IT site ownership. The ideal candidate is a hands-on technologist who is equally comfortable ...

University of Georgia

IT Support Specialist

Athens, GA · On-site

Posting Details Posting Details Posting Number S15480P Working Title IT Support Specialist Department FACS-Ralston Institute About the University of Georgia Chartered by the state of Georgia in 1785 ...

New

Promachbuilt

IT Support Specialist

Statham, GA · On-site

This role is responsible for day-to-day end-user support, light systems administration, and overall IT site ownership. The ideal candidate is a hands-on technologist who is equally comfortable ...

U.S. Navy

IT Support Specialist

Athens, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bowman, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Jefferson, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Newborn, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Watkinsville, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bishop, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Carnesville, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Dacula, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Ila, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Flowery Branch, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Arcade, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bogart, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Crawfordville, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Elberton, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bethlehem, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 1-20

All JobsTech Support JobsTech Support Jobs in Athens, GA

Tech Support information

See Athens, GA salary details

$26.1K

$42K

$63.7K

How much do tech support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for tech support in Athens, GA is $41,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $45,400.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs

What are popular job titles related to Tech Support jobs in Athens, GA?

For Tech Support jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Athens, GA look for?

The top searched job categories for Tech Support jobs in Athens, GA are:

What cities near Athens, GA are hiring for Tech Support jobs?

Cities near Athens, GA with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Athens, GA as of August 2026, with employment types broken down into 2% Internship, 74% Full Time, 15% Part Time, 2% Temporary, and 7% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $41,984 per year, or $20.2 per hour.

IT Support Operations Manager

University of Georgia

Athens, GA • On-site

Other

Retirement

Posted yesterday

New

University Of Georgia rating

7.8

Company rating: 7.8 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

229th of 618 rated colleges and universities

Job description

Posting Details
Posting Details
Posting Number
S15578P
Working Title
IT Support Operations Manager
Department
FMD-Admin-IT General
About the University of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (;/strong>. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
The FMD IT Department manages the information technology needs of the Facilities Management Division in addition to providing assistance to other groups on campus utilizing FMD resources. We provide technical support to over 800 FMD employees and manage approximately 300+ desktop computers.
College/Unit/Department website
;br>
Posting Type
Internal (PEP)
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule
Additional Schedule Information
Monday-Friday, 8:00 AM-5:00 PM
Some night and/or weekend work may be required to meet the needs of the organization
Advertised Salary
68-73K, Commensurate with Experience
Posting Date
08/10/2026
Open until filled
No
Closing Date
08/17/2026
Proposed Starting Date
09/01/2026
Special Instructions to Applicants
Only current UGA Employees will be considered for this position.
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().
USG Core Values Statement
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.
Position Information
Classification Title
IT Support Supervisor
FLSA
Exempt
FTE
1.00
Minimum Qualifications
Bachelor's degree in a related field or equivalent and 8 years of professional experience
Preferred Qualifications
  • Experience in higher education or public sector IT operations.
  • Familiarity with UGA procurement and compliance processes.
  • Demonstrated success in leading IT projects and process improvements.

Position Summary
The IT Support Operations Manager manages and optimizes IT support and business operations, with primary responsibility for Tier 1 help desk leadership, project delivery, and continuous operational improvement. This role recruits, schedules, trains, and mentors help desk staff and student employees; delivers and coordinates Tier 1 support by prioritizing, assigning, and escalating tickets; and maintains key access controls, including password vault administration. The position also leads and supports major IT initiatives (migrations, deployments, and integrations), develops training and documentation resources, and serves as a strategic liaison among IT, business units, vendors, and stakeholders to ensure clear communication and successful outcomes. In addition, the role oversees procurement and administrative operations-including UGAMart requisitions and compliance, asset and inventory management, hardware lifecycle planning, renewal tracking, and budget support-driving operational excellence and a strong customer experience through standardization, accountability, and continuous improvement.
Knowledge, Skills, Abilities and/or Competencies
  • Expertise in operations, procurement, and asset management.
  • Strong leadership, mentorship, and training abilities.
  • Advanced project management and cross-functional coordination.
  • Excellent communication, documentation, and stakeholder engagement skills.
  • Proficiency in IT support, process analysis, and solution design.
  • Experience with reporting tools and dashboard adoption (e.g., Qlik, Smartsheet).

Physical Demands
  • Lift, move, and carry computers during a normal 8-hour workday.
  • Stand, walk, bend, stoop, squat, and work with hands above head.
  • Sit using a computer for an 8 hr. normal shift
  • Driving as needed to perform job responsibilities.

Is driving a responsibility of this position?
Yes
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Help Desk Leadership
  • Recruit, schedule, and provide guidance to Tier 1 full-time helpdesk personnel and student employees engaged in help desk support and operations.
  • Supervise and actively participate in the creation of training programs; develop and maintain comprehensive documentation and instructional resources.
  • Deliver Tier 1 IT support, prioritize and assign tickets, and escalate issues when necessary.
  • Manage password vaults for supported systems and control access.
  • Advocate for users and champion lifecycle planning and IT solutions.

Percentage of time
40
Duties/Responsibilities
Project Management & Operational Improvement
  • Guide and manage significant IT projects, such as migrations, deployments, and integrations of various systems.
  • Provide customized training sessions, monitor participation, and enhance the organization's technical knowledge base.
  • Act as a liaison for interdepartmental initiatives and coordinate communications with stakeholders.
  • Serve as an advocate for end users and the implementation of tailored IT solutions.

Percentage of time
35
Duties/Responsibilities
Business Operations & Procurement
  • Handle requisitions and procurement via UGAMart, making sure all actions align with UGA and State regulations, while also administering the CESS process.
  • Direct and assign responsibilities related to asset and inventory management and hardware lifecycle planning.
  • Supervise space allocation, office supplies, vehicles, key distribution, and parking arrangements.
  • Maintain and regulate systems-such as Smartsheet-to monitor software renewals and manage IT assets.
  • Monitor IT spending and participate in IT budget development.

Percentage of time
20
Duties/Responsibilities
Other duties as assigned
Percentage of time
5
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name
Mike Perkins
Recruitment Contact Email
Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
  1. * Do you have a valid Driver's license?
    • YES
    • NO
  2. Are you a current employee of the University of Georgia?
    • No Response
    • No
    • Yes

Applicant Documents
Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

What University Of Georgia employees say

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About University of Georgia

Sourced by ZipRecruiter

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education. The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Athens, GA, US

Year founded

1785

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