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Tech Support Jobs in Augusta, GA (NOW HIRING)

ADP

Payroll Support Representative

Augusta, GA · On-site

$49K - $50K/yr

Provides WFN/AutoPay Payroll Technology Support * Supports General PR, HR - Benefit Questions * Supports Payroll Processing Questions and Issues * Conducts Initial Issue Troubleshooting * Works with ...

360care

Podiatrist

Augusta, GA · On-site

$80 - $100/hr

Remote tech support Our Podiatry Services include but are not limited to: * Diabetic Foot Care * Fall Risk Assessment and Interventions * Pressure Alleviation Recommendations * Venous, Pressure and ...

360care

Podiatrist

Augusta, GA

Remote tech support Our Podiatry Services include but are not limited to: * Diabetic Foot Care * Fall Risk Assessment and Interventions * Pressure Alleviation Recommendations * Venous, Pressure and ...

360care

Podiatrist

Augusta, GA · On-site

Remote tech support Our Podiatry Services include but are not limited to: * Diabetic Foot Care * Fall Risk Assessment and Interventions * Pressure Alleviation Recommendations * Venous, Pressure and ...

360care

Podiatrist

Augusta, GA · On-site

Remote tech support Our Podiatry Services include but are not limited to: * Diabetic Foot Care * Fall Risk Assessment and Interventions * Pressure Alleviation Recommendations * Venous, Pressure and ...

360care

Podiatrist

Augusta, GA · On-site

Remote tech support Our podiatry services include but are not limited to: * Diabetic foot care * Fall risk assessment and interventions * Pressure alleviation recommendations * Venous, pressure and ...

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All JobsTech Support JobsTech Support Jobs in Augusta, GA

Tech Support information

See Augusta, GA salary details

$25.4K

$40.9K

$62K

How much do tech support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for tech support in Augusta, GA is $40,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $44,200.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Augusta, GA?

The most popular types of Tech Support jobs in Augusta, GA are:

What are popular job titles related to Tech Support jobs in Augusta, GA?

For Tech Support jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Augusta, GA look for?

The top searched job categories for Tech Support jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Tech Support jobs?

Cities near Augusta, GA with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,872 per year, or $19.6 per hour.

Payroll Support Representative

ADP

Augusta, GA • On-site

$49K - $50K/yr

Full-time

Retirement, PTO

Posted 26 days ago

Job description

ADP is hiring a Payroll Support Representative -- Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.
  • Client Facing with Assigned Non-Comp Payroll Client Base
  • Works in an inbound phone support model
  • Provides WFN/AutoPay Payroll Technology Support
  • Supports General PR, HR - Benefit Questions
  • Supports Payroll Processing Questions and Issues
  • Conducts Initial Issue Troubleshooting
  • Works with internal teams to resolve complex issues

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
  • Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.
  • Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
  • Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
  • Assists and supports Clients with Payroll processing questions and issues.
  • Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
  • Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
  • Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.

Completes complex projects including:
1. Calculation updates, special reports, tax amendments, company setup, troubleshooting
2. PTO, OT, Double Time, etc. researches historical data for adjustments needed
3. Researches Benefit Accruals recalculates and imports corrections.
  • Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
  • Performs other related duties as assigned.
  • Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.

Functional Responsibility:
  • Provides WFN/AutoPay Payroll Technology Support
  • Supports General PR, HR - Benefit Questions
  • Supports Payroll Processing Questions and Issues

Typical Assignments:
  • Typically will focus on smaller and/or less complex clients.
  • Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.

Decision Making/Judgment:
  • Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members

Contact (Internal - External):
  • Internal: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas
  • External: ADP Client Contact

QUALIFICATIONS REQUIRED:
Education:
  • Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification).

Experience:
Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.
Expected to achieve a working knowledge of the following applications:
  • WFN ( Portal)
  • PR Module, HR Module, TA Module
  • Wage Garnishments
  • Tax Registration
  • Total Tax Plus
  • ADP Reporting
  • GLI

ADP Tools
  • SharePoint
  • AutoPay Mainframe
  • LUMIN
  • All internal tools to support the offering

Exposure to additional offerings:
  • Comp Benefits, Comp HR
  • COBRA
  • FSA
  • 401k

Preference will be given to candidates who have the following:
  • High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
  • Basic knowledge of payroll tax principles and wage and hour laws.
  • Strong verbal and written communication skills.
  • Ability to analyze and resolve problems through effective customer interface and communication.
  • Must be able to work under time constraints to ensure that deadlines are met.
  • Excellent Professional Customer Service Skills.
  • Strong Organizational Skills.
  • Strong Process and documentation skills.
  • Strong Research Skills.
  • Proficient in MS Office applications, especially Word and Excel Proficiency in using PC
ADP logo

About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

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