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Desktop It Support Jobs in Decatur, GA (NOW HIRING)

Salas O'Brien

IT Support Specialist

Atlanta, GA · On-site

IT Support Specialist At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

Qualifications * 3-5 years of experience in IT support, help desk, desktop support, or a related technical role. * Experience supporting Windows and macOS environments. * Familiarity with Microsoft ...

CorDx

IT Support Engineer

Alpharetta, GA

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this ...

Ware Malcomb

IT Support Specialist I

Atlanta, GA · On-site

The IT Support Specialist I is in the front lines of our helpdesk, responsible for supporting our end users in the local office and offices in the assigned region(s). This entry-level role has the ...

Learfield

IT Support Technician I

Atlanta, GA · On-site

$20.75 - $28.25/hr

The IT Support Technician I role is to ensure proper IT operations so that end users can accomplish ... Perform fixes and maintenance at the desktop level; including installing and upgrading software ...

Apex Informatics

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist Location: Tucker, GA Key Responsibilities * Prvides customer support in the maintenance of systems. * Provides ongoing operational and user assistance to address ...

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

The role involves serving as the first point of contact for IT support, resolving issues for users, managing device policies, and supporting compliance programs. Responsibilities : • Serve as first ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Decatur, GA

Desktop It Support information

See Decatur, GA salary details

$10

$23

$37

How much do desktop it support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for desktop it support in Decatur, GA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $26.54 per hour, depending on experience, location, and employer.

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

How to get into desktop IT support?

To enter desktop IT support, gaining relevant certifications such as CompTIA A+ and developing skills in troubleshooting hardware and software issues are essential. Entry-level positions often require basic knowledge of operating systems, networking, and customer service, with some employers valuing hands-on experience or internships.

What job categories do people searching Desktop It Support jobs in Decatur, GA look for?

The top searched job categories for Desktop It Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Desktop It Support jobs?

Cities near Decatur, GA with the most Desktop It Support job openings:

Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,405 per year, or $23.8 per hour.

IT Support Specialist

Salas O'Brien

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Salas O'Brien rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

162nd of 449 rated engineering

Job description

IT Support Specialist
At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That's why we're committed to living our values every day: inspiring, achieving, and connecting as shared owners of our success with a focus on a sustainable future.
Building for the long-term means that all of our team members can expect to work on amazing projects with a people-first approach to problem solving. It also means that each member of our team has truly limitless potential to build a unique, meaningful, and high-impact career-and they'll receive great total rewards along the way.
About Us:
Founded in 1975, Salas O'Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We know that tomorrow's requirements are today's opportunities, and we are here to design lasting solutions for pressing challenges.
We work across a variety of industries providing integrated engineering and consulting services. Our specialized experience includes design for data centers, healthcare, science and technology, high-rise buildings, clean energy, education, and other building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and more.
Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every day.
Job Summary:
The IT Support Specialist serves to support the organization by providing onsite and remote employee technical support.
General Duties:
  • Support employee workstations, applications, network services, software, printers, Wi-Fi, etc.
  • Provide employee training on new technologies and enterprise services
  • Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system
  • Maintain documentation and knowledge base articles for employee use as well as internal IT processes
  • Manage and provision new employee workstations, smartphones and other end user computing devices
  • Document existing and new IT systems, services and processes
  • Manage and work with local IT vendors
  • Provide support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc
  • Provide support and technical services for various company servers and 3rd party services
  • Participate in planning and rolling out of new enterprise-wide company software and services
  • Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
  • Make recommendations for improving existing systems and processes
  • Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
  • Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives.

Qualifications and Experience:
  • Educational Background: Associate's degree and/or bachelor's degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
  • Experience: 3-5 years of direct IT-related work experience

Technical Skills:
Required
  • Experience with computer hardware, software and printer support
  • Experience with Microsoft Office 365 service and administration
  • Experience with Microsoft client and server OS' environments
  • Experience with Manage Engine ServiceDesk or other ticketing systems
  • Mobile device troubleshooting skills (Apple IOS and Google Android)
  • Experience with asset management and license tracking methodologies
  • Experience with Microsoft Active Directory (LDAP) and Group Policy concepts
  • IP network troubleshooting skills

Preferred
  • Experience with Microsoft SharePoint, Power Bi a plus
  • Knowledge of engineering application support such as AutoCAD, Revit etc.
  • Experience with Microsoft File Services (e.g. DFS, replication, security & permissions)
  • Knowledge of Virtualization technologies (VMware, Hyper-V, Citrix)

Adaptability: Flexibility and willingness to work on various projects and tasks, embracing new challenges with enthusiasm.
Initiative: Demonstrated ability to work independently and take initiative to drive projects forward.
Location: Atlanta (Hybrid; Minimum of 1-2 days per week in the office)
Travel: Regional travel may be required
Compensation & Benefits:
Salas O'Brien health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Team members have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Salas O'Brien has both U.S. and Canadian (PTO) plans for full-time salaried, exempt and non-team members, 10 paid holidays, and paid leave programs for military service and new parents. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.
The base salary range for this position is $75,000 to $90,000. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Equal Opportunity Employment Statement
Salas O'Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O'Brien will accommodate the disability-related needs of applicants as required by law.
Third-Party Agency Notice
Salas O'Brien does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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