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Desktop It Support Jobs in Decatur, GA (NOW HIRING)

Sprinter Health

IT Support Specialist

Atlanta, GA · On-site

$70K - $85K/yr

YOUR MISSION As an IT Support Specialist , you'll provide corporate IT support and systems administration for Sprinter Health's internal workforce. Working under the guidance of the Senior Manager of ...

nLeague Services

IT Support Specialist 3

Conyers, GA · On-site

Job ID: (806331) IT Support Specialist 3 Location: Conyers, GA Duration: 12+ Months Client: GA DDS ... desktop computer hardware, operating systems, and application software in a multi-computer ...

SriLakshmiTech

IT Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... Experience with installation, maintenance, and troubleshooting of desktop computer hardware ...

SERVIT INC

Onsite IT Support Technician

Atlanta, GA · On-site

$55K - $60K/yr

Description We are seeking a customer-focused IT Support Technician to provide on-site technical ... This role focuses on desktop support, user account administration, device deployment, and basic ...

ServIT

Onsite IT Support Technician

Atlanta, GA · On-site

$50K - $55K/yr

We are seeking a customer-focused IT Support Technician to provide on-site technical support for a ... This role focuses on desktop support, user account administration, device deployment, and basic ...

SERVIT INC

Onsite IT Support Technician

Atlanta, GA · On-site

$55K - $60K/yr

We are seeking a customer-focused IT Support Technician to provide on-site technical support for a ... This role focuses on desktop support, user account administration, device deployment, and basic ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 THE TEAM The Platform Solution Management team at Parametric: • We are responsible for defining and ...

3i People, Inc.

IT Support Specialist 3

Atlanta, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... Experience with installation, maintenance, and troubleshooting of desktop computer hardware ...

InstantServe LLC

IT Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... desktop computer hardware, operating systems, and application software in a multi-computer ...

Acumen Velocity

IT Support Specialist 3

Atlanta, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... desktop computer hardware, operating systems, and application software in a multi-computer ...

Holland & Knight

IT Support Specialist

Atlanta, GA · On-site

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that ...

CYNET SYSTEMS

IT Support Specialist 3

Conyers, GA · On-site

OR 1+ year of experience at the lower-level IT Support Specialist 2 or position equivalent ... Experience with installation, maintenance, and troubleshooting of desktop computer hardware ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Decatur, GA

Desktop It Support information

See Decatur, GA salary details

$10

$23

$37

How much do desktop it support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for desktop it support in Decatur, GA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $26.54 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

For a Desktop IT Support role, AI tools are increasingly used to automate routine tasks such as password resets and troubleshooting common issues. However, human support remains essential for complex problems, customer service, and personalized assistance, making AI a complement rather than a replacement for tech support professionals.

Is desktop support a good entry-level job?

Desktop IT support is often considered a good entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and may lead to advanced IT roles with experience and certifications like CompTIA A+ or Network+.

What are Desktop IT Support professionals?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and often certifications like CompTIA A+.

What is the highest salary for desktop support?

The highest salaries for desktop IT support specialists can exceed $70,000 annually, especially for those with advanced certifications, extensive experience, or in high-demand regions. Senior roles or those with specialized skills in network troubleshooting or security may earn higher compensation. Salary varies based on location, industry, and level of expertise.

What are the key skills and qualifications needed to thrive as a Desktop IT Support specialist, and why are they important?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are some common challenges faced by Desktop IT Support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
What job categories do people searching Desktop It Support jobs in Decatur, GA look for? The top searched job categories for Desktop It Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop It Support jobs? Cities near Decatur, GA with the most Desktop It Support job openings:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Decatur, GA as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $49,405 per year, or $23.8 per hour.
IT Support Specialist

IT Support Specialist

Sprinter Health

Atlanta, GA • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

ABOUT US
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience-delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We're backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.
We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.
YOUR MISSION
As an IT Support Specialist, you'll provide corporate IT support and systems administration for Sprinter Health's internal workforce. Working under the guidance of the Senior Manager of Information Technology, this role ensures that employees have reliable, secure, and fully functional systems, accounts, and tools to carry out their work effectively. The IT Specialist is a key contributor to access management, SaaS administration, security compliance, and day-to-day helpdesk operations.
This role is perfect for someone who thrives in a fast-paced, high-growth environment, loves helping people, and can bring clarity to chaos while keeping projects and priorities on track.
Priority will be given to candidates in the San Francisco Bay area or Atlanta, GA area.
ABOUT THE ROLE
Helpdesk & End-User Support
  • Serve as the primary point of contact for corporate IT support requests via Zendesk, Slack, and email.
  • Provide Tier 1 and Tier 2 troubleshooting for hardware, software, SaaS applications, and connectivity issues.
  • Escalate complex issues to the Sr Manager of IT or external vendors as appropriate.
  • Maintain thorough documentation of support tickets, incidents, and resolutions in the knowledge base.

Access & Identity Management
  • Manage the full lifecycle of user accounts across Google Workspace, Slack, Zendesk, Rippling, and other corporate SaaS tools.
  • Provision and deprovision accounts during onboarding and offboarding, following established security protocols and least-privilege principles.
  • Support multi-factor authentication (MFA) enrollment and troubleshooting across the organization.
  • Assist in access reviews and audits to support HITRUST and HIPAA compliance requirements.

SaaS & Systems Administration
  • Administer and maintain corporate SaaS platforms including Google Workspace, Slack, Rippling, and Zendesk.
  • Assist in automating and improving IT workflows, such as onboarding/offboarding processes and access provisioning.
  • Monitor system health, SaaS license usage, and application integrations.
  • Support configuration changes, policy updates, and system integrations as directed by the Sr Manager of IT.

Security & Compliance
  • Follow and enforce established IT security policies and best practices (HIPAA, HITRUST).
  • Assist in monitoring for security events, anomalous activity, and policy violations.
  • Support audit preparation activities including evidence collection and documentation.
  • Contribute to endpoint security for corporate laptops, including MDM policy compliance via Iru.

Device & Asset Management
  • Coordinate shipping, configuration, and return of corporate laptops and peripherals for remote employees.
  • Maintain accurate asset records and inventory for corporate IT hardware.
  • Support device lifecycle activities including procurement, setup, imaging, and decommission.

ABOUT YOU
Required Qualifications
  • Associate's degree or equivalent technical training in Information Technology, Computer Science, or a related field.
  • 2+ years of experience in a corporate IT support, helpdesk, or systems administration role.
  • Hands-on experience with Google Workspace administration (user management, groups, policies).
  • Familiarity with SaaS identity and access management concepts (SSO, SAML, SCIM, MFA).
  • Working knowledge of macOS endpoint environments.
  • Understanding of IT security best practices, including HIPAA and data privacy principles.
  • Strong written and verbal communication skills; able to support non-technical users remotely.
  • Highly organized, detail-oriented, and able to manage multiple concurrent requests efficiently.

Preferred Qualifications
  • Experience with tools such as Iru (formerly Kandji), Zendesk, Rippling, or Slack administration.
  • Familiarity with scripting or automation (Google Apps Script, Python, or similar).
  • Experience supporting compliance frameworks such as HITRUST, SOC 2, or HIPAA.
  • CompTIA A+, CompTIA Security+, Google Workspace Administrator, or other relevant certifications.
WHAT WE OFFER
  • Opportunity to make an immediate impact in a mission-driven healthcare startup.
  • Collaborative, supportive team environment.
  • Medical, dental, and vision coverage-100% paid for you and your dependents
  • 401(k) with company match
  • Short- and long-term disability, life insurance, and more

Apply