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Desktop It Support Jobs in Decatur, GA (NOW HIRING)

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA

$28 - $33/hr

Provide 1st and 2nd level IT support service, using a professional approach with excellent ... Install and configure Windows and Apple desktops and laptops as per company standard builds.

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA · On-site

$28 - $33/hr

Provide 1st and 2nd level IT support service, using a professional approach with excellent ... Install and configure Windows and Apple desktops and laptops as per company standard builds.

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA · On-site

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates ... Serving as an on-site and remote resource for IT Helpdesk tickets, this role is central to ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this ...

EAE USA Inc

IT Specialist

Tucker, GA · On-site

$85K - $100K/yr

Deliver fast, friendly, and effective IT support to all U.S. team members. * Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals. * Keep our Microsoft ...

Vetsource

Pharmacy IT Support Technician I

Mcdonough, GA

$19.75 - $27/hr

Receive, configure, and deploy new desktop and laptop computers to warehouse users. * Install or ... WHAT YOU BRING * 1+ years of IT/Software Support. * 1+ years in a warehouse environment.

Apex Informatics

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist Location: Tucker, GA Key Responsibilities * Prvides customer support in the maintenance of systems. * Provides ongoing operational and user assistance to address ...

Southern Company

IT Support Analyst

Atlanta, GA · On-site

IT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. To provide dedicated technical and business process support for the Technology Organization (TO) systems at ...

Southern Company

IT Support Analyst

Atlanta, GA · On-site

IT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. To provide dedicated technical and business process support for the Technology Organization (TO) systems at ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Marcura

IT Support Administrator

Atlanta, GA

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Decatur, GA

Desktop It Support information

See Decatur, GA salary details

$10

$23

$37

How much do desktop it support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for desktop it support in Decatur, GA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $26.54 per hour, depending on experience, location, and employer.

What are Desktop IT Support professionals?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a Desktop IT Support specialist, and why are they important?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are some common challenges faced by Desktop IT Support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
What job categories do people searching Desktop It Support jobs in Decatur, GA look for? The top searched job categories for Desktop It Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop It Support jobs? Cities near Decatur, GA with the most Desktop It Support job openings:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 26% Part Time, 1% Temporary, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,405 per year, or $23.8 per hour.
IT Support Engineer

IT Support Engineer

CorDx

Alpharetta, GA • On-site

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

About Us
CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare.
The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting.
Responsibilities
  • 1. Technical Support and Troubleshooting
    Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary.
  • 2. Device Management and Maintenance
    Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.
  • 3. User Account and Access Management
    Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.
  • 4. Software Installation and Update Management
    Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.
  • 5. Network Support and Security Protection
    Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.
  • 6. Email Security and Anti-Phishing Measures
    Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks.
  • 7. Data Backup and Recovery
    Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.
  • 8. Information Security Compliance and Training
    Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices.
  • 9. Support IT Projects and Technology Deployment
    Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.
  • 10. Documentation and Reporting
    Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality.

Requirements
  • Bachelor's degree in information technology or computer science.
  • Proven work experience as a technical support engineer.
  • Knowledge of web services, API, and IP-based protocols.
  • Industry knowledge and/or experience relating to AI
  • Knowledge of computer hardware and networking systems.
  • Good time management skills.
  • Good interpersonal skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Excellent written and verbal communication skills.

Benefits
  • Medical Insurance
  • Retirement Plan
  • Paid Time-Off
  • Opportunities for professional development and career advancement

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