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Desktop It Support Jobs in Decatur, GA (NOW HIRING)

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

About the Role As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

... desktops, and mobile device, as needed • Configure and deploy IP phones and service • Assist ... support the IT team Qualifications : Required : • 2+ years of experience in an IT environment ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

... desktops, and mobile device, as needed • Configure and deploy IP phones and service • Assist ... support the IT team Qualifications : Required : • 2+ years of experience in an IT environment ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

ACI Infotech

IT Support Manager

Atlanta, GA

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Sprinter Health

IT Support Specialist

Atlanta, GA · On-site

As an IT Support Specialist, you will provide corporate IT support and systems administration, ensuring that employees have reliable and secure systems to perform their work effectively.

Sprinter Health

IT Support Specialist

Atlanta, GA · On-site

$70K - $85K/yr

YOUR MISSION As an IT Support Specialist , you'll provide corporate IT support and systems administration for Sprinter Health's internal workforce. Working under the guidance of the Senior Manager of ...

InstantServe LLC

IT Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... desktop computer hardware, operating systems, and application software in a multi-computer ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 THE TEAM The Platform Solution Management team at Parametric: • We are responsible for defining and ...

Holland & Knight

IT Support Specialist

Atlanta, GA

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that ...

CorDx

IT Support Engineer

Alpharetta, GA

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Decatur, GA

Desktop It Support information

See Decatur, GA salary details

$10

$23

$37

How much do desktop it support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for desktop it support in Decatur, GA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $26.54 per hour, depending on experience, location, and employer.

What are Desktop IT Support professionals?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a Desktop IT Support specialist, and why are they important?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are some common challenges faced by Desktop IT Support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
What job categories do people searching Desktop It Support jobs in Decatur, GA look for? The top searched job categories for Desktop It Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop It Support jobs? Cities near Decatur, GA with the most Desktop It Support job openings:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 26% Part Time, 1% Temporary, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,405 per year, or $23.8 per hour.
IT Support Technician

IT Support Technician

Radancy

Atlanta, GA • On-site

$50K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Overview
Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.
About the Role
As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues.
The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical.
What does a great IT Desktop Support Technician do?
  • Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.
  • Deploy and re-image workstations (Mac & PC) for new and existing users.
  • Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.
  • Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).
  • Maintain cleanliness and organization of local office server room.
  • Configure and administer local phone system and coordinate wiring within network switch closet.
  • Be the local expert for all technology related issues.
  • Provide technical support for Macintosh hardware and OS.
  • Share job responsibilities and knowledge within the Team.
  • Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.
  • Manage virtual and physical server environment for offices.
  • Manage and maintain office copiers and network printers
  • Answer limited number of support desk phone calls

Qualifications
  • Must have experience supporting Apple Mac environments and Mac OSX.
  • Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
  • Experience with remote support solutions.
  • Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:
  • Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what's new and next while valuing every voice on our team. Together, we're shaping the future and leading the industry forward.
  • Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people's lives and inspires our team to advance technology with purpose.
  • Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
  • Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Location: This role is in our Atlanta Office, with a requirement of 3 days in the office.
Our Benefits:
At Radancy, we're transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
  • Comprehensive medical coverage, with dental, vision and life insurance
  • Competitive 401(k) plan with employer matching
  • Unlimited flexible time off (FTO)
  • World-class training that keeps you at the forefront of innovation

Salary Range: USD $50,000.00 - $57,000.00*
*The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.

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