Technical Support Associate Jobs in Columbus, GA

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Position Overview:

This Applications Engineer position is based at the Auburn plant and supports approximately $160M of standard/configured couplings applications work through customer-facing technical support, production management coordination, and quoting.

The role is directly tied to customer satisfaction, serving as the primary technical liaison between customers and internal teams to resolve technical questions, coordinate production needs, and generate accurate quotes. This is a strong opportunity for an early-career engineer with 1-3 years of experience who is eager to learn, take ownership, and grow within the organization.

Key Responsibilities

• Serve as the primary technical point of contact for customers regarding product application, specifications, and support needs.
• Prepare and generate accurate, timely quotes for customer requests, coordinating with sales and production teams.
• Support production management activities to help ensure customer orders are fulfilled on time and to specification.
• Partner with production, quality, and sales teams to troubleshoot and resolve customer issues.
• Provide technical guidance to customers on proper product application and use.
• Monitor and manage the status of lead product accounts (approx. $20M), escalating issues as needed to keep projects on track.
• Build growing product, process, and industry knowledge to expand into broader technical support responsibilities over time.

Required Skills and Qualifications:

• Bachelor's degree
• 1-3 years of relevant experience in an engineering, technical support, or customer-facing role.
• Proficiency with MS Office (Word, Excel, PowerPoint).

Preferred Skills and Qualifications:

• Bachelor's degree in engineering (Mechanical, Industrial, or related field)
• Experience with quoting, pricing, or estimating processes.
• Familiarity with production scheduling or manufacturing operations.
• Prior customer service or account management experience.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Demonstrated eagerness to learn, grow, and take on increasing responsibility.

Critical Competencies

• Customer Focus:Builds strong working relationships with customers and prioritizes their satisfaction in day-to-day decisions.
• Communication Skills:Communicates clearly and confidently with customers and cross-functional teams, both verbally and in writing.
• Problem Solving:Approaches technical and production issues methodically, working toward practical solutions.
• Collaboration and Teamwork:Works effectively across sales, production, and quality functions to meet shared goals.
• Results-Oriented and Self-Motivated:Manages time and priorities independently to meet deliverables and deadlines.
• Growth Mindset:Actively seeks feedback and new challenges, with a genuine drive to develop into a more senior technical role.

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com.If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.