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Technical Support Associate Jobs in Columbus, GA

V2X

Regional Maintenance Technician - Southeast

Columbus, GA · On-site

$17.75 - $24.25/hr

... technical support center as needed. * Ensure all required service documentation is completed daily ... An Associate's degree in Electronics, Electrical Engineering Technology can be substituted for the ...

InsCipher

Tax Associate

Columbus, GA · On-site

$21 - $26/hr

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

InsCipher

Tax Associate

Columbus, GA · Remote

$21 - $26/hr

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Columbus, GA

Technical Support Associate information

See Columbus, GA salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Columbus, GA is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.65 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Columbus, GA?

For Technical Support Associate jobs in Columbus, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Columbus, GA look for?

The top searched job categories for Technical Support Associate jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Technical Support Associate jobs?

Cities near Columbus, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Columbus, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,976 per year, or $22.1 per hour.

Journeyman Service Desk Tech (Active Top Secret Clearance with SCI Eligibility)

Akima, LLC

Columbus, GA • On-site

Full-time

Retirement

Posted 27 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

377th of 453 rated engineering

Job description

Compass Point an Akima Company is looking for an Associate Computer User Support Specialist to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top Secret/SCI clearance and DoD 8140 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply.
To join our team of outstanding professionals, apply today!
Responsibilities
  • Provide technical support and administration for enterprise email platforms, user account provisioning, standardized desktop software suites, and government applications using tools such as Remedy, MECM, VMware, ESXi, and NetApp ONTAP.
  • Diagnose and remediate hardware and software issues on end-user systems, execute software deployments and system imaging, and administer access controls for shared file systems.
  • Act as the liaison for the initiation, monitoring, and resolution facilitation of end-user incident management processes.
  • Collaborate with cross-functional IT teams to coordinate the management of Incident Reports and Service Requests, ensuring comprehensive documentation, escalation alignment, and resolution tracking in accordance with established service management protocols.
  • Support local registration authority functions.
  • Provide updates on IT incidents, changes, and projects, escalating issues to senior IT teams or vendors as needed.

Qualifications
  • Must have DoD 8140-411 Basic certification.
  • Must be able to maintain DoD 8140-411 Basic via continuing education requirements or re- certification.
  • Possess current Top-Secret clearance with SCI eligibility.
  • Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
  • Years Experience: 3 - 5 Years.

Job ID
2026-24919
Work Type
On-Site
Company Description
Work Where it Matters
Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.
As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

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Workplace

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

Social media

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