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Technical Support Associate Jobs in Mansfield, GA

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent ...

Five Below, In.c

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

Associate degree or higher * Telecom industry experience a plus * Previous customer service/or technical support experience Job Responsibilities * Provide daily support to Conexon clients via phone ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ... Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

Associate degree or higher * Telecom industry experience a plus * Previous customer service/or technical support experience Job Responsibilities * Provide daily support to Conexon clients via phone ...

Acuity, Inc.

Technical Sales Manager

Conyers, GA · On-site

... support associates to ensure timely delivery of high-quality samples. • Diligently monitor and oversee the specification registration process, ensuring seamless management of registrations.

Acuity Brands

Technical Sales Manager

Conyers, GA · On-site

... support associates to ensure timely delivery of high-quality samples. Diligently monitor and ... Technical Sales Managers will need to be proficient and utilize Agile to assist in customer ...

Hitachi

IT Application Support Engineer

Monroe, GA

Provide technical support for in-house developed systems. * Perform testing of programming ... Associate's degree, applicable certificates, or equivalent IT experience. Experience : Experience ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mansfield, GA

Technical Support Associate information

See Mansfield, GA salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Mansfield, GA is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Mansfield, GA are hiring for Technical Support Associate jobs? Cities near Mansfield, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Mansfield, GA as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,934 per year, or $21.6 per hour.

Technical Support Analyst

Ubertal Inc

Forsyth, GA • On-site

Contractor

Re-posted 14 days ago

Job description

Job Title: Technical Support Analyst

Location: Forsyth, GA (Hybrid—3 days onsite, 2 days telework after training)
Job Type: Contract | Full-Time
Start Date: November 24, 2025
End Date: June 30, 2026
Openings: 1

About the Role

Seeking a Technical Support Analyst to provide ongoing user support, system administration, and device management for Chrome OS and Google Workspace environments. The position requires both remote and onsite work, including travel to correctional facilities and other state locations, supporting a large-scale, educational technology environment for end users and staff.

Key Responsibilities

  • Manage and administer Google Chrome Management Console and Google Workspace for Enterprise/Education.

  • Track domain metrics including usage, user status, storage, security, and file sharing.

  • Configure, deploy, and update Chromebooks, extensions, and related educational applications.

  • Provide tier 1–2 technical support for users on Chrome OS, Google Workspace, and web-based instructional platforms.

  • Troubleshoot hardware, software, connectivity, Wi-Fi, and endpoint security issues.

  • Enforce device and user policies—content filters, sign-in controls, and security settings.

  • Maintain up-to-date inventory records for devices and peripherals.

  • Document support procedures, user guides, and troubleshooting steps for staff.

  • Analyze support trends and recommend improvements in device management and user experience.

  • Collaborate with instructional technology teams to ensure digital learning compatibility.

  • Support Apple devices (Mac support).

  • Travel across Georgia for onsite support as needed (mileage reimbursed for correctional facility visits).

Required Qualifications

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

  • 2+ years of hands-on experience managing Google Workspace for Education/Enterprise and Chrome OS devices.

  • Proficiency in Google Admin Console, Chrome Management Console, Google Workspace.

  • Proficiency in Apple products and Mac device support.

  • 2+ years supporting IT in an enterprise or educational environment.

  • Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

  • Experience supporting web applications and learning management systems (LMS).

  • Strong problem-solving, customer service, documentation, and communication skills.

Preferred Qualifications

  • Google Certified IT Support Professional, Google Certified Administrator.

  • Experience with large-scale Chromebook deployments.

  • Familiarity with content filtering and device compliance tools.

Working Conditions

  • Hybrid office with three days onsite/ two days telework after initial six-month training period.

  • Travel required throughout Georgia (must be comfortable visiting correctional facilities).

  • Occasional lifting up to 25 lbs.

  • Fast-paced, educational and enterprise technology environment.

Key Skills

Google Workspace | Chrome OS | Device Management | Technical Support | Apple/Mac Support | Network Troubleshooting | Inventory Management | LMS Support | Documentation | Educational Technology | Hybrid Work