ZipRecruiter

Log In

1

Technical Support Associate Jobs in Mansfield, GA

HireITPeople

Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... OR Associate' s/Vocational/Technical degree in a related field such as computer and information ...

Golden State Foods

Senior Scientist

Conyers, GA · On-site

$80K - $109K/yr

Provides technical support to manufacturing sites for product batching and processing ... GSF associates. * Responsible for developing sensory profile for new products. Assists with ...

Golden State Foods

Senior Scientist

Conyers, GA

$79K - $108K/yr

Provides technical support to manufacturing sites for product batching and processing ... GSF associates. * Responsible for developing sensory profile for new products. Assists with ...

Acuity, Inc.

Sales Engineer Lead

Conyers, GA · On-site

$81K - $107K/yr

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Support technical team members and contribute to best-practice documentation, training programs ...

Acuity Brands

Solution Architect Lead

Conyers, GA · On-site

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Support technical team members and contribute to best-practice documentation, training programs ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mansfield, GA

Technical Support Associate information

See Mansfield, GA salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Mansfield, GA is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Mansfield, GA are hiring for Technical Support Associate jobs? Cities near Mansfield, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Mansfield, GA as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,934 per year, or $21.6 per hour.

Field Support Technician (North West - US)

Acuity Brands

Conyers, GA

$15.75 - $21.50/hr

Full-time

Re-posted 15 days ago

Acuity Brands rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

129th of 156 rated electronics manufacturers

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Job Summary

Acuity Brands Lighting is seeking a highly skilled and driven professional individual to join our team as a Regional Field Support Technician. This role requires a strong foundation in both mechanical and electrical systems and a demonstrated commitment to delivering exceptional technical support and customer service.
Field Support Technician will be responsible for performing on-site system startups, diagnostics, troubleshooting, and customer training for Acuity's advanced lighting and control systems. 
This position plays a critical role in maintaining customer satisfaction and ensuring the optimal performance of our systems in the field. The successful candidate will also collaborate closely with internal Engineering Teams and Focus Factories to identify and communicate opportunities for continuous product and process improvement, based on insights gained during site visits.


Acuity Brands is committed to the success of this role by providing comprehensive technical training, state-of-the-art tools, and ongoing support to ensure our technicians are fully equipped to resolve customer challenges effectively and efficiently.
How will you contribute?
Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
Owning and delivering customer solutions, and helping to build customer loyalty
Supporting lean activities and seeking continuous improvements with our Production Facilities

Key Responsibilities
  • Perform on-site service visits in accordance with Acuity Brands' policies and procedures
  • Diagnose, troubleshoot, program, and repair lighting and control systems
  • Provide technical support to both internal teams and external customers
  • Act as a subject matter expert during customer engagements and technical escalations
  • Prepare detailed field reports following service calls
  • Conduct on-site training sessions for customers on system operation and maintenance
  • Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements
Minimum Requirements
  • High School Diploma or GED equivalent
  • Minimum of 2 years' hands-on experience in a field service role with electrical and mechanical responsibilities
  • Ability to lift and carry up to 75 lbs. frequently
  • Capable of working at heights up to 100 feet using ladders or lift equipment
  • Valid U.S. driver's license and passport required
  • Experience troubleshooting and commissioning switchgear, transformers, motor control centers (MCCs), or VFD-driven systems
  • Demonstrated experience working in industrial or commercial power distribution environments
  • Strong aptitude in electrical systems, control technologies, and schematic interpretation
  • Proficiency with Microsoft Windows operating systems.
  • Ability to communicate complex technical information clearly and effectively
  • Demonstrated ability to work independently as well as collaboratively with cross-functional teams
  • Comfortable standing, walking, stooping, or kneeling for extended periods
  • Willingness to work in a variety of indoor and outdoor environments, sometimes in challenging conditions
  • Ability to operate hand and power tools safely and effectively

Preferred Requirements:

  • Ideal to have a Minimum 2+ years of hands-on experience working with high-voltage or medium-voltage systems (e.g., 277/480V, 3-phase power)
  • Degree in electrical engineering or a related technical discipline
  • Bilingual (Spanish/English) proficiency is a plus for international support
Travel Requirements
  • Frequent travel required, up to 85%, including overnight stays
  • Flexibility in working hours to accommodate customer schedules and travel requirements

#LI-AP2 

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information. 

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

E-Verify Participation Poster

e-verify.gov

eeoc.gov

Protecting Yourself from Recruitment Scams:  Acuity is committed to maintaining the integrity of our Talent Acquisition process and the security of our candidates. We are aware of phishing and fraudulent schemes in which individuals impersonate Acuity representatives or recruiting partners to solicit payments or sensitive personal information.

As you navigate your job search, please keep the following in mind:

  • No Financial Requests: Acuity will never ask candidates for payment, credit card information, banking details or other financial information during the interview process.
  • Verify Recruiter Communications: Legitimate communications from Acuity recruiters will come from an "@acuityinc.com" email address. If you are contacted by a recruiting agency regarding a role with Acuity, the agency should clearly identify itself and its relationship to Acuity. If you suspect any suspicious activity, verify the agency legitimacy by contacting +1 877-584-1411, option# 0.
  • Be Alert for Suspicious Activity: Exercise caution if you receive unsolicited outreach with unusual requests, grammatical errors, requests for personal or financial information, or pressure to act quickly. Always verify the sender before sharing information or clicking links.
  • Report Suspected Fraud: If you receive a suspicious message or believe someone is impersonating Acuity or one of our recruiting partners, please contact +1 877-584-141, option# 0, report the incident to the FTC at ReportFraud.ftc.gov,  or to your state attorney general.

What Acuity Brands employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply