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Technical Support Associate Jobs in Decatur, GA (NOW HIRING)

EAE USA Inc

Technical Sales Support

Tucker, GA · On-site

About the Role As a Technical Sales Specialist , you'll play a vital role in supporting our sales ... Bachelor's degree, associate degree in a technical field, or equivalent experience . * Strong ...

Yardi

Associate Technical Account Manager

Atlanta, GA · On-site

$31.25 - $32.81/hr

Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi ... Provide technical software support, set-up, and implementation guidance to clients across a suite ...

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA · Remote

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA · On-site

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

Perficient

Appian Technical Consultant

Alpharetta, GA · On-site

... our associate consultants. Responsibilities * Responsible for implementing part or all of the ... Provides technical support and input on the application of technology to a defined business segment

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Decatur, GA

Technical Support Associate information

See Decatur, GA salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Decatur, GA is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $25.82 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Decatur, GA?

For Technical Support Associate jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Decatur, GA look for?

The top searched job categories for Technical Support Associate jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Technical Support Associate jobs?

Cities near Decatur, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,147 per year, or $24.1 per hour.

Technology Support Specialist

Fulton County Schools

Atlanta, GA • On-site

Full-time

Posted 14 days ago

Fulton County Schools rating

7.3

Company rating: 7.3 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

221st of 640 rated elementary and secondary schools

Job description

Summary
The Technology Support Specialist (TSS) works collaboratively to implement and sustain the District's IT plans and policies. The TSS provides on-site end user support by investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. In this role, the TSS provides Tier 1 and Tier 2 on-site, collaborates with the District's Technology Support Center (TSC), and ensures effective use of the District's incident tracking system to manage and communicate incident status. The TSS maintains clear, timely communication with stakeholders and escalates complex enterprise issues appropriately while retaining ownership through resolution. The TSS serves as a frontline resource in supporting the District's information security policies and practices. The incumbent will be accountable for safeguarding data security and promoting digital safety for students.
Essential Duties
  • Provides timely, on-site troubleshooting and resolution of hardware, software, network, and instructional technology issues across all district facilities
  • Manages service requests through the District ticketing system, consistently meeting defined Service Level Agreements (SLA) including response and resolution
  • Maintains clear, bi-directional communication regarding incident status and major technology initiatives with the service desk, technical support coordinators and stakeholders
  • Ensures positive end-user experiences through clear communication, responsiveness, and follow-through
  • Ensures uninterrupted operations through the rapid prioritization and resolution of critical technology incidents
  • Delivers solutions that meet organizational needs while adhering to district technology standards, architecture, and governance requirements
  • Supports the deployment and implementation of new technology solutions in alignment with district standards
  • Provides guidance to staff to promote effective adoption and use of District-approved technology
  • Monitors systems, devices, and environments to proactively identify and resolve potential issues before impacting operations
  • Collaborates with the TSC to identify trends in recurring incidents and recommend preventative solutions or process improvements
  • Maintains a strong working knowledge of district instructional and enterprise software to support accurate diagnosis and timely resolution of issues
  • Installs, configures, and deploys end-user devices, including workstations, printers, and instructional technology equipment
  • Maintains accurate inventory records, including device assignments, locations, quantities, and repair status
  • Supports device lifecycle processes, including deployment, collection, repair, and end-of-year/start-of year-readiness
  • Assists with support and maintenance of all district IT-related equipment
  • Maintains current technical knowledge and skills relevant to the role, including emerging technologies and district-supported platforms
  • Performs additional duties and responsibilities as assigned by the appropriate administrator in support of organizational goals and operational needs

Required Education
Associate's Degree in a related field or In lieu of degree, will consider 2 years of related technology experience per year of college (4 years)
Certification/Licensure
CompTIA A+ certification required
Experience Qualifications
A minimum of two (2) years of demonstrated relevant experience required
Knowledge/Skills/Abilities
  • Ability to collaborate effectively with cross-functional teams, support personnel, and stakeholders across the organization
  • Ability to independently learn new technologies and provide guidance and support to end users
  • Ability to manage multiple tasks, priorities, and responsibilities in a fast-paced environment
  • Demonstrated critical thinking and problem-solving skills to diagnose and resolve technical issues effectively
  • Demonstrated understanding of end-user technology hardware, including desktops, laptops, tablets, mobile devices, printers, and other peripheral equipment
  • Familiarity with enterprise IT support tools and systems, (e.g., Active Directory, endpoint management systems, service management platforms)
  • Strong written and verbal communication skills with the ability to clearly translate technical issues and solutions for both technical and non-technical audiences
  • Working knowledge of one or more operating systems, (e.g., Microsoft Windows, macOS, or Linux)
  • Working knowledge of productivity and collaboration tools (e.g. Microsoft 365 or equivalent) and modern web browsers

Working Conditions
  • Primarily working on-site at a school or district facilities and administrative environments

Physical Demands
  • Ability to climb ladders and work at varying heights to install, maintain, and support technology equipment
  • Ability to lift and move equipment up to 50 lbs., as required
  • Routine physical activity associated with technical support work

Posting ID: 35122
It is the policy of the Fulton County School System not to discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity, or service. If you wish to make a complaint or request accommodation or modification due to discrimination in any program, activity, or service, contact Compliance Coordinator Gonzalo LaCava, 6201 Powers Ferry Rd, NW, Atlanta, Georgia 30339, or phone 470-254-4585.TTY 1-800-255-0135.
Technology Support Specialist
Req ID: Fulton County Schools

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