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It Support Jobs in Decatur, GA (NOW HIRING)

Amer Technology, Inc

IT Support Specialist

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist | Systems & Application Support Location: Onsite -- Tucker, GA Duration: Contract | Full-Time | 6-Month Contract We are seeking an IT Support Specialist (also known as a ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Accelyst, LLC

IT Support Specialist

Conyers, GA · On-site

IT Support Specialist Location: Conyers, GA Work Authorization: Must be local to the Metro Atlanta area Certification Requirement: Professional certification required (A+, Network+, Cloud+, or ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk ...

Sprinter Health

IT Support Specialist

Atlanta, GA · On-site

$70K - $85K/yr

YOUR MISSION As an IT Support Specialist , you'll provide corporate IT support and systems administration for Sprinter Health's internal workforce. Working under the guidance of the Senior Manager of ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 THE TEAM The Platform Solution Management team at Parametric: • We are responsible for defining and ...

Wwecorp

IT Support Engineer

Atlanta, GA

The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile ...

Holland & Knight

IT Support Specialist

Atlanta, GA · On-site

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that ...

VIVA USA INC

IT Support Specialist

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q ...

PRIORITY ONDEMAND

IT Support Engineer

Conyers, GA · On-site

The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of ...

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

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All JobsIt Support JobsIt Support Jobs in Decatur, GA

It Support information

See Decatur, GA salary details

$11

$18

$25

How much do it support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for it support in Decatur, GA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Decatur, GA? The most popular types of It Support jobs in Decatur, GA are:
What job categories do people searching It Support jobs in Decatur, GA look for? The top searched job categories for It Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Support jobs? Cities near Decatur, GA with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Decatur, GA as of June 2026, with employment types broken down into 59% Full Time, 36% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,756 per year, or $18.2 per hour.
IT Support

IT Support

Ortho Sport and Spine Physicians

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Description
About Ortho Sport and Spine Physicians:
Ortho Sport and Spine Physicians is a leading medical practice specializing in orthopedic and spine care. Our mission is to provide exceptional patient care and innovative treatment options to improve the quality of life for our patients. As part of our commitment to excellence, we are seeking an IT Support Specialist to join our team and contribute to our continued success.
Job Summary:
As an IT Support Specialist at Ortho Sport and Spine Physicians, you will play a critical role in ensuring the smooth operation of our information technology systems. You will provide advanced technical support to our staff, diagnose, and resolve complex IT issues, and help maintain our network infrastructure. This position requires a strong knowledge of IT systems, exceptional problem-solving skills, and excellent customer service abilities.
Key Responsibilities:
  1. Technical Support: Provide technical support to end-users, including diagnosing and resolving hardware, software, and network issues promptly and efficiently.
  2. System Maintenance: Assist in the maintenance and administration of the organization's IT infrastructure, including servers, workstations, and network devices.
  3. Software Management: Install, configure, and update software applications as needed, ensuring compliance with licensing agreements and security protocols.
  4. Hardware Management: Manage hardware inventory, perform equipment upgrades, and coordinate with vendors for hardware repairs and replacements.
  5. User Training: Train end-users on proper IT procedures and best practices to enhance productivity and security awareness.
  6. Security Compliance: Monitor and enforce IT security policies and procedures to protect sensitive data and ensure compliance with industry regulations.
  7. Troubleshooting: Investigate and resolve complex technical issues, escalating to higher levels of support when necessary.
  8. Documentation: Maintain accurate records of IT equipment, configurations, and support activities.
  9. Collaboration: Collaborate with other IT team members, vendors, and external partners to implement IT projects and solutions effectively.
  10. Other duties as assigned by manager.

Qualifications:
  • Bachelor's degree in information technology, Computer Science, or a related field preferred.
  • Must be willing to travel 10% of the time overnight.
  • Regular travel to local GA clinics required with mileage reimbursement.
  • Proven experience in an IT support role or similar position.
  • Strong knowledge of Microsoft Windows and Office products.
  • Familiarity with networking concepts, protocols, and hardware.
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified IT Professional) are a plus.

Benefits and Perks:
  • Work-Life Balance: Enjoy a balanced life with paid time off and the flexibility to take care of personal commitments.
  • Holiday Cheer: Celebrate and spend time with loved ones with eight paid holidays throughout the year.
  • Professional Growth: We invest in your career development with professional development assistance, empowering you to expand your knowledge and skills.
  • Comprehensive Coverage: Your health and well-being are essential to us. We provide medical, dental, and vision insurance coverage.
  • Sailing into the Future: Secure your financial future with a 401k plan and company-matched contributions, preparing you for your next journey beyond work.

Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices based on race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
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