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It Support Jobs in Decatur, GA (NOW HIRING)

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

Title: Senior IT Support Specialist | Cloud & Infrastructure Support Location: Onsite -- Conyers, GA (Metro Atlanta) Duration: Contract | Full-Time | ~2-Month Contract (potential extension) We are ...

Priority OnDemand

IT Support Engineer

Conyers, GA · On-site

The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Guardian Pharmacy

IT Support Specialist

Atlanta, GA

Support Growth. At Guardian Pharmacy, technology is critical to delivering exceptional service - and behind every successful operation is a responsive, solutions-focused IT team. We're looking for an ...

Guardian Pharmacy, LLC

IT Support Specialist

Atlanta, GA · On-site +1

Support Growth. At Guardian Pharmacy, technology is critical to delivering exceptional service - and behind every successful operation is a responsive, solutions-focused IT team. We're looking for an ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

Holland & Knight LLP

IT Support Specialist

Atlanta, GA · On-site

They are seeking an IT Support Specialist to provide technical support to attorneys and staff, ensuring the functionality of all PCs, phones, and IT infrastructure in the office. Responsibilities ...

Team Rehabilitation Services, LLC

IT Support Tech

Atlanta, GA · On-site

$20.75 - $28.25/hr

Experience IT desktop/laptop support * Good working knowledge of common office equipment, such as printers, fax machines, and projectors * Has a reliable car to drive to our locations all over ...

Info Way Solutions

IT Support Specialist 3

Conyers, GA · On-site

Info Way Solutions is seeking an IT Support Specialist 3 to maintain business applications and critical infrastructure. The role involves providing management and support for additional DDS systems ...

nLeague Services

IT Support Specialist 3

Conyers, GA · On-site

Job ID: (806331) IT Support Specialist 3 Location: Conyers, GA Duration: 12+ Months Client: GA DDS Onsite Job *Must Be Local to Metro Atlanta* **Professional certification (e.g., A+, Network+, Cloud ...

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All JobsIt Support JobsIt Support Jobs in Decatur, GA

It Support information

See Decatur, GA salary details

$11

$18

$25

How much do it support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for it support in Decatur, GA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Decatur, GA? The most popular types of It Support jobs in Decatur, GA are:
What job categories do people searching It Support jobs in Decatur, GA look for? The top searched job categories for It Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Support jobs? Cities near Decatur, GA with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Decatur, GA as of June 2026, with employment types broken down into 59% Full Time, 36% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,756 per year, or $18.2 per hour.
IT Support Analyst

IT Support Analyst

Empower Brands

Alpharetta, GA

Full-time

Posted 8 days ago

Job description

Position Overview:

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects.

Core Responsibilities:

  • Provide exceptional customer service in person, via phone or web conference, and email as appropriate
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties, using strict security protocols
  • Configure user applications according to documented standards
  • Administer e-mail accounts an lists using either Google Workspace or Office365
  • Configure laptops, desktops, and mobile device, as needed
  • Configure and deploy IP phones and service
  • Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration
  • Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently
  • Provide assistance and backup to the other members of the support team
  • Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve
  • Document resolutions and update knowledge base
  • Other responsibilities, as required, to support the IT team

Critical Skills & Attributes:

  • Effective process and technical training skills
  • Strong problem-solving and analytical skills to identify issues and develop effective solutions
  • Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders
  • Basic hardware, operating system and web application knowledge to provide technical support

Preferred Knowledge and Skills:

  • Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
  • Microsoft Office and Office365
  • Service Minder and Google Workspace experience preferred
  • Windows and Mac OS
  • Remote Desktop support
  • Chrome browser
  • Active Directory
  • Exchange and Outlook
  • Experience diagnosing VOIP handsets or softphones, helpful
  • TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration
  • Remote support for mobile devices
  • Basic understanding of AI and prompting
  • Understanding of anti-virus and related security products and protocols
  • Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment

Required Experience & Qualifications:

  • 2+ years of experience in an IT environment supporting users and processes
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Familiarity with IT frameworks and tools
WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.