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It Support Jobs in Decatur, GA (NOW HIRING)

Ubertal Inc

IT Support Specialist 3

Conyers, GA · On-site

Position Title: IT Support Specialist 3 Location: Conyers, GA (Metro Atlanta) Engagement Type: Contract Work Mode: Onsite Duration: July 20, 2026 - June 30, 2027 (~11.5 months) Interview Type: In ...

SriLakshmiTech

IT Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q ...

InstantServe LLC

IT Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q ...

3i People, Inc.

IT Support Specialist 3

Atlanta, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support (e.g., Nemo Q/GALA, VRT cameras, A/V ...

SERVIT INC

Onsite IT Support Technician

Atlanta, GA · On-site

$50K - $55K/yr

We are seeking a customer-focused IT Support Technician to provide on-site technical support for a customer with two locations in Atlanta, GA (the Fulton Industrial area) . This position requires ...

SERVIT INC

Onsite IT Support Technician

Atlanta, GA

$50K - $55K/yr

Description We are seeking a customer-focused IT Support Technician to provide on-site technical support for a customer with two locations in Atlanta, GA (the Fulton Industrial area) . This position ...

New

Apex Informatics

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist Location: Tucker, GA Key Responsibilities * Prvides customer support in the maintenance of systems. * Provides ongoing operational and user assistance to address ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

About the Role As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You ...

CYNET SYSTEMS

IT Support Specialist 3

Conyers, GA · On-site

OR 1+ year of experience at the lower-level IT Support Specialist 2 or position equivalent. Responsibilities: * Maintain business applications and critical infrastructure and provide management and ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

Bachelor's degree from an accredited college or university in Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Marcura

IT Support Administrator

Atlanta, GA

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

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Showing results 1-20

All JobsIt Support JobsIt Support Jobs in Decatur, GA

It Support information

See Decatur, GA salary details

$11

$18

$25

How much do it support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for it support in Decatur, GA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Decatur, GA? The most popular types of It Support jobs in Decatur, GA are:
What job categories do people searching It Support jobs in Decatur, GA look for? The top searched job categories for It Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Support jobs? Cities near Decatur, GA with the most It Support job openings:
It Support jobs near you
Infographic showing various It Support job openings in Decatur, GA as of June 2026, with employment types broken down into 59% Full Time, 36% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,756 per year, or $18.2 per hour.
IT Support Specialist 3

IT Support Specialist 3

Techgene Solutions LLC

Conyers, GA • On-site

Contractor

Posted 4 days ago

Job description

Job Title: IT Support Specialist III
Location: Conyers, GA (Metro Atlanta Candidates Only)
Work Arrangement: 100% Onsite (In-Person Interview Required)
Duration: 07/20/2026 – 06/30/2027
Employment Type: Contract

Job Overview

We are seeking an experienced IT Support Specialist III to join our client's IT Infrastructure team in Conyers, Georgia. This is a fully onsite role supporting enterprise desktop environments, cloud infrastructure, business applications, and critical IT systems. The ideal candidate will have strong troubleshooting skills, experience with Microsoft technologies, ServiceNow, networking, and cloud automation tools such as AWS CLI and Terraform.

Local candidates in the Metro Atlanta area are highly preferred.

Key Responsibilities

  • Provide Level 2/Level 3 desktop and infrastructure support for Windows-based environments.

  • Install, configure, maintain, and troubleshoot desktop hardware, laptops, printers, scanners, and application software.

  • Monitor and manage ServiceNow ticket queues while ensuring timely issue resolution and excellent customer support.

  • Troubleshoot TCP/IP connectivity, DNS, DHCP, Active Directory, Group Policy, and other network-related issues.

  • Support Microsoft Active Directory administration, including user accounts and security policies.

  • Assist with maintaining secure, scalable cloud environments and support cloud-based applications.

  • Utilize AWS CLI and Terraform to support infrastructure automation and provisioning activities.

  • Support business-critical systems, video conferencing solutions, A/V equipment, lobby management software, and other enterprise applications.

  • Participate in production incident response, root cause analysis, and post-incident reviews.

  • Recommend hardware and software solutions to improve operational efficiency.

  • Collaborate with infrastructure teams to maintain system availability and minimize downtime.

  • Stay current with emerging technologies and recommend process improvements.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field OR

  • Associate/Vocational degree with equivalent professional experience.

  • Minimum 2–3 years of hands-on IT support experience in an enterprise environment.

  • Professional certification is required (CompTIA A+, Network+, Cloud+, or equivalent). Certification must be submitted with the application.

  • Minimum 2 years of experience with:

    • Microsoft Active Directory

    • Group Policy

    • DNS and DHCP

    • ServiceNow

    • Desktop hardware/software installation and troubleshooting

    • TCP/IP networking

    • AWS CLI and Terraform

  • Minimum 3 years of experience with basic network troubleshooting.

Preferred Skills

  • Experience supporting Windows 10/11 environments.

  • Knowledge of cloud infrastructure and automation.

  • Experience supporting video conferencing, A/V systems, Chrome devices, and mobile technologies.

  • Strong analytical and problem-solving abilities.

  • Excellent communication, customer service, and interpersonal skills.

  • Ability to prioritize multiple tasks in a fast-paced enterprise environment.

  • Self-motivated with a continuous learning mindset.

Additional Information

  • Work Location: Conyers, GA

  • Interview Process: In-Person Only

  • Work Schedule: Monday–Friday, Standard Business Hours

  • Candidates must reside in the Metro Atlanta area.

  • Professional certification (A+, Network+, Cloud+, or equivalent) is mandatory and must be included with the submission.