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It Support Jobs in Decatur, GA (NOW HIRING)

Apex Informatics

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist Location: Tucker, GA Key Responsibilities * Prvides customer support in the maintenance of systems. * Provides ongoing operational and user assistance to address ...

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

The role involves serving as the first point of contact for IT support, resolving issues for users, managing device policies, and supporting compliance programs. Responsibilities : • Serve as first ...

CYNET SYSTEMS

IT Support Specialist 3

Conyers, GA · On-site

OR 1+ year of experience at the lower-level IT Support Specialist 2 or position equivalent. Responsibilities: * Maintain business applications and critical infrastructure and provide management and ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Marcura

IT Support Administrator

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

Bachelor's degree from an accredited college or university in Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

Our Client is seeking a Senior IT Support Specialist to join its growing IT team supporting a fully remote workforce. This role is ideal for an experienced IT professional who enjoys solving complex ...

4P Consulting Inc.

IT Support Specialist 2

Atlanta, GA · On-site

The IT Support Specialist will work closely with internal teams, external service providers, and the agency's security office to manage end-user devices, provide IT assistance, and ensure a secure ...

F2Onsite

IT Support Technician II

Forest Park, GA · On-site

$20.75 - $28.50/hr

F2Onsite is seeking a Level 2 IT Support Technician to provide onsite desktop and end user support in a corporate Windows environment. The role involves troubleshooting hardware and software issues ...

U.S. Navy

IT Support Specialist

North Decatur, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Austell, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Roswell, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Clarkston, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support JobsIt Support Jobs in Decatur, GA

It Support information

See Decatur, GA salary details

$11

$18

$25

How much do it support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it support in Decatur, GA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
More about It Support jobs

What are the most commonly searched types of It Support jobs in Decatur, GA?

The most popular types of It Support jobs in Decatur, GA are:

What job categories do people searching It Support jobs in Decatur, GA look for?

The top searched job categories for It Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for It Support jobs?

Cities near Decatur, GA with the most It Support job openings:

It Support jobs near you
Infographic showing various It Support job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,756 per year, or $18.2 per hour.

IT Support Specialist II

Safe-Guard Products International

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.
Job Title: IT Support Analyst (Hybrid)
Location: US-GA-Atlanta (Sandy Springs)
FLSA: Exempt
#LI-Hybrid
Job Overview:
We are looking for a skilled Tier 2 IT Support Analyst to join our team and provide advanced technical assistance across various platforms, including Macs, laptops, Microsoft Intune, and Office 365. This role involves troubleshooting complex issues, supporting end-users, and ensuring the smooth operation of IT systems.
Job Responsibilities:
  • Provide Tier 2 support for macOS and Windows laptops, addressing hardware and software issues.
  • Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive.
  • Troubleshoot network connectivity, VPN, and wireless access problems.
  • Collaborate with Tier 1 support to escalate and resolve technical issues efficiently.
  • Assist with application deployments, system updates, and patch management.
  • Maintain documentation for IT procedures and troubleshooting guides.
  • Provide technical guidance and training to end-users and Tier 1/Interns.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
  • Experience with macOS and Windows troubleshooting.
  • Knowledge of Microsoft Intune for endpoint management.
  • Strong understanding of Office 365 administration.
  • Familiarity with Active Directory, Azure AD, and Group Policy.
  • Ability to diagnose hardware issues and coordinate repairs.
  • Excellent problem-solving and communication skills.
  • Certifications such as CompTIA A+, Microsoft 365 Certified, or Apple Certified are a plus.

Preferred Experience
  • Bachelor's degree required.
  • 10+ years of experience in a Tier 2 IT support role to include macOS, Windows.
  • Direct experience managing corporate IT environments with Macs and laptops.
  • Knowledge of Intune, JAMF or other device management tools.
  • Knowledge of Beyond Trust remote access tool

Company Benefits:
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) Plan with Company Match
  • Company-paid Short-Term and Long-Term Disability
  • Company-paid Life Insurance
  • Paid Holidays and Vacation
  • Employee Referral Program
  • Employee Assistance Program
  • Wellness Programs
  • Paid Community Service Opportunities
  • Tuition Reimbursement
  • Ongoing Training & Personal Development
  • And More!

About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

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