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Online Chat Jobs in Decatur, GA (NOW HIRING)

Ethypharm

Live Chat Agent

Atlanta, GA · Remote

$15.75 - $21.25/hr

Customer Support Supervisor / Team Lead Position Overview We are seeking a professional, customer-focused Live Chat Agent to provide timely and effective assistance to customers through online chat ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

... online support role - Excellent written and verbal communication skills - Ability to multitask and handle multiple chat conversations simultaneously - Strong problem-solving and decision-making ...

NLB Services

HR Service Center Representative II

Atlanta, GA · On-site

$15 - $19.25/hr

Utilize online chat functionality to provide non-revenue customer service. Other duties as assigned. Quals- College degree preferred or equivalent customer service experience. Should be highly ...

Best Buy

Retail Sales Specialist - Cameras

Alpharetta, GA · On-site

$33K - $39K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals while providing an excellent customer shopping experience * Maintain a high level of knowledge through ...

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All JobsOnline Chat JobsOnline Chat Jobs in Decatur, GA

Online Chat information

See Decatur, GA salary details

$17.1K

$39.6K

$84K

How much do online chat jobs pay per year?

As of Aug 25, 2026, the average yearly pay for online chat in Decatur, GA is $39,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $24,400.00 and $42,500.00 per year, depending on experience, location, and employer.

What is an online chat job?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive as an online chat support agent?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

How to become an online chat agent?

To become an online chat agent, candidates typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the most commonly searched types of Chat jobs in Decatur, GA?

The most popular types of Chat jobs in Decatur, GA are:

What are popular job titles related to Online Chat jobs in Decatur, GA?

For Online Chat jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Online Chat jobs in Decatur, GA look for?

The top searched job categories for Online Chat jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Chat jobs?

Cities near Decatur, GA with the most Online Chat job openings:

Online Chat jobs near you
Infographic showing various Online Chat job openings in Decatur, GA as of August 2026, with employment types broken down into 62% Full Time, 35% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $39,635 per year, or $19.1 per hour.

Live Chat Agent

Atlanta, GA • Remote

Ethypharm
See more jobs at Ethypharmexternal

$15.75 - $21.25/hr

Full-time

PTO

Posted 6 days ago

Job description

Live Chat Agent

Position: Live Chat Agent
Department: Customer Support
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Support Supervisor / Team Lead

Position Overview

We are seeking a professional, customer-focused Live Chat Agent to provide timely and effective assistance to customers through online chat platforms. The Live Chat Agent will be responsible for responding to customer inquiries, resolving issues, providing accurate information, and ensuring a positive customer experience.

The ideal candidate should have excellent written communication skills, strong attention to detail, patience, and the ability to manage multiple conversations while maintaining professionalism and accuracy.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries through live chat.
  • Provide accurate information regarding products, services, accounts, billing, policies, and general customer concerns.
  • Identify customer needs and provide appropriate solutions or guidance.
  • Handle multiple chat conversations efficiently while maintaining service quality.
  • Troubleshoot and resolve routine customer issues within established guidelines.
  • Escalate complex or unresolved matters to the appropriate department or supervisor.
  • Document customer interactions, requests, and resolutions accurately in the company's CRM or support system.
  • Follow established customer service procedures, communication standards, and company policies.
  • Maintain a professional, courteous, and positive tone in all customer interactions.
  • Protect customer information and maintain confidentiality at all times.
  • Identify recurring customer issues and communicate trends or concerns to management.
  • Work collaboratively with internal teams to resolve customer issues efficiently.
  • Meet established performance standards, including response time, resolution time, accuracy, and customer satisfaction.

Required Qualifications

  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Strong typing and computer skills.
  • Ability to communicate clearly and professionally through written channels.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize responsibilities effectively.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and a suitable workspace for remote work.
  • Previous customer service, chat support, call center, or administrative experience is preferred but may not be required.

Preferred Skills

  • Experience with live chat, CRM, help-desk, or ticketing platforms.
  • Familiarity with Microsoft Teams, Slack, Zendesk, Intercom, or similar communication/support tools.
  • Fast and accurate typing skills.
  • Strong customer-service orientation.
  • Ability to remain calm and professional when handling difficult customers.
  • Strong time-management and multitasking abilities.

Performance Expectations

The successful candidate will be expected to:

  • Maintain professional and courteous communication.
  • Respond to customers within established response-time standards.
  • Provide accurate and complete information.
  • Resolve customer concerns effectively whenever possible.
  • Maintain accurate customer records.
  • Meet team productivity and quality targets.
  • Maintain confidentiality and follow all applicable company policies.

Work Environment

This is a remote position. The Live Chat Agent is expected to maintain a professional, quiet, and reliable work environment and remain available during scheduled working hours.

Compensation & Benefits

Compensation, benefits, working hours, paid time off, training, and other employment terms will be communicated during the recruitment and onboarding process and will be based on the applicable employment agreement.

Equal Opportunity

The organization is committed to providing a professional and inclusive workplace. Employment decisions are based on qualifications, skills, experience, and business requirements.