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Evening Remote Live Chat Jobs in Decatur, GA (NOW HIRING)

Straive

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Customer Support Representative

Atlanta, GA · Remote

$12 - $20/hr

Job Summary The Customer Support Specialist delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role ...

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Live Chat * Ticketing System * Email Support * Customer Escalations * Self-Service Resources ... Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL ...

XACT

Customer Service Specialist - GA

Atlanta, GA · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... live chat with product selection, order questions, and everything in between ● Use active ...

Liveops

Remote Customer Service Representative

Smyrna, GA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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Evening Remote Live Chat information

What is an evening remote live chat job?

Evening Remote Live Chat jobs involve providing customer support or assistance via online chat platforms during evening hours, typically from home or another remote location. Employees in these roles interact with customers in real-time to answer questions, resolve issues, and provide information about products or services. These positions are popular for those seeking flexible schedules, and they often require strong communication skills, typing proficiency, and the ability to multitask. Many companies hire for these roles across various industries, including retail, technology, and healthcare.

What are the key skills and qualifications needed to thrive as an evening remote live chat agent?

To excel as an Evening Remote Live Chat Agent, you need strong written communication skills, fast typing ability, and prior experience in customer service or support roles. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask efficiently while maintaining professionalism during high-volume periods. These skills ensure timely, accurate, and positive customer experiences, which are crucial for customer satisfaction and retention in a remote support environment.

What are some common challenges faced by evening remote live chat agents, and how can they be managed?

Evening Remote Live Chat agents often encounter challenges such as handling high volumes of simultaneous customer inquiries, managing technical issues outside typical business hours, and maintaining focus during less traditional work hours. To manage these, agents can utilize chat management tools to prioritize and efficiently handle multiple conversations, ensure they have access to robust technical support resources, and establish a consistent evening routine to stay alert. Regular team check-ins and clear communication channels also help foster support and collaboration, even when working remotely during off-peak hours.

What is the difference between Evening Remote Live Chat vs Customer Service Representative?

AspectEvening Remote Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, online chat platform, evening hoursOffice or remote, phone and in-person interactions
Industry UsageCustomer support, tech, retailRetail, telecom, finance
Search & Comparison IntentRoles with online chat focus, evening shiftsTraditional customer support roles

Evening Remote Live Chat jobs primarily involve online customer support during evening hours, focusing on chat interactions. Customer Service Representatives may work in various settings, including phone or in-person, and may cover broader hours. Both roles require good communication skills, but Evening Remote Live Chat emphasizes digital communication and flexible scheduling.

What are popular job titles related to Evening Remote Live Chat jobs in Decatur, GA?

For Evening Remote Live Chat jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Evening Remote Live Chat jobs in Decatur, GA look for?

The top searched job categories for Evening Remote Live Chat jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Evening Remote Live Chat jobs?

Cities near Decatur, GA with the most Evening Remote Live Chat job openings:

Evening Remote Live Chat jobs near you
Infographic showing various Evening Remote Live Chat job openings in Decatur, GA as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution.

Customer Support Representative

Atlanta, GA • Remote

Straive
See more jobs at Straiveexternal

$12 - $20/hr

Contractor

Posted 5 days ago

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Job description

Job Summary

The Customer Support Specialist delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

Work Environment

  • Location: 100% Remote (Work from Home).
  • Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity.

Key Responsibilities

  • Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.
  • Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.
  • Account Maintenance: Assist users with login problems and password resets.
  • Product Guidance: Provide clear instructions on basic product navigation and features.
  • Ticket Logging: Document detailed logs for every interaction to track query trends.

Required Qualifications

  • Experience: 0-1 year in technical support, help desk, or customer service.
  • OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
  • Software Skills: Experience with database navigation and Microsoft Office applications.
  • Communication: Strong verbal and written English communication skills.
  • Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.

Company Description

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to
empowering businesses across various industries with cutting-edge technology and expert
insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive
innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining
sophisticated technology with subject matter expertise, we deliver material impact on our
clients' topline and streamline their operations.

With a client base spanning 30 countries, Straive's strategically located teams operate from
eight countries and is headquartered in Singapore. This global presence enables us to offer
localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI
innovation. Here, you'll have the opportunity to contribute to transformative projects,
supported by significant investments and an entrepreneurial drive fueled by our
partnership with EQT.