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Airbnb Live Chat Support Jobs in Decatur, GA (NOW HIRING)

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Customer Care Specialist (278152)

Atlanta, GA · On-site

$21/hr

We are seeking a resourceful, detail-oriented Customer Care Specialist to deliver white-glove support to our digital subscribers through phone, email, and live chat. The ideal contractor is customer ...

City of Atlanta

Customer Resolution Specialist

Atlanta, GA · On-site

$47K - $63K/yr

Provides real-time support through live chat by addressing inquiries, assisting with billing questions, and guiding customers through available self-service tools in a professional and timely manner.

City of Atlanta

Customer Resolution Specialist

Atlanta, GA · On-site

$47K - $63K/yr

Provides real-time support through live chat by addressing inquiries, assisting with billing questions, and guiding customers through available self-service tools in a professional and timely manner.

Aramark

Reservations Agent

Stone Mountain, GA · On-site

$14.50 - $18/hr

The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume. Job Responsibilities * Provides ...

Aramark

Reservations Agent

Stone Mountain, GA · On-site

$14.75 - $18.50/hr

The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume. Job Responsibilities * Provides ...

Aramark

Reservations Agent

Stone Mountain, GA

$14.75 - $18.50/hr

The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume. Job Responsibilities * Provides ...

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All JobsAirbnb Live Chat Support JobsAirbnb Live Chat Support Jobs in Decatur, GA

Airbnb Live Chat Support information

See Decatur, GA salary details

$37

$65

$79

How much do airbnb live chat support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for airbnb live chat support in Decatur, GA is $65.71, according to ZipRecruiter salary data. Most workers in this role earn between $44.62 and $78.17 per hour, depending on experience, location, and employer.

What are the typical responsibilities and daily tasks for someone in an Airbnb Live Chat Support role?

As an Airbnb Live Chat Support team member, your daily tasks typically include responding to guest and host inquiries, troubleshooting reservation or payment issues, and providing guidance on Airbnb policies via chat. You’ll often handle multiple conversations at once, requiring you to think quickly and address a range of topics efficiently. Collaboration with other support team members and escalation to specialized departments may also be part of your workload. Regular feedback from supervisors helps you continuously improve your customer service skills and stay updated on platform changes.

What is an Airbnb Live Chat Support job?

An Airbnb Live Chat Support job involves assisting guests and hosts in real time through chat. Support agents help resolve booking issues, answer policy-related questions, and provide guidance on Airbnb's platform. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach. Agents may work remotely or in an office, depending on the company.

What are the key skills and qualifications needed to thrive in the Airbnb Live Chat Support position, and why are they important?

To thrive as an Airbnb Live Chat Support representative, you need strong written communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk or Salesforce and basic knowledge of Airbnb's platform are commonly expected. Empathy, patience, and adaptability help you effectively resolve guest and host concerns in real time. These skills are crucial for maintaining customer satisfaction and upholding Airbnb’s reputation through efficient, high-quality support.

What are popular job titles related to Airbnb Live Chat Support jobs in Decatur, GA? For Airbnb Live Chat Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Airbnb Live Chat Support jobs in Decatur, GA look for? The top searched job categories for Airbnb Live Chat Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Airbnb Live Chat Support jobs? Cities near Decatur, GA with the most Airbnb Live Chat Support job openings:
Airbnb Live Chat Support jobs near you
Infographic showing various Airbnb Live Chat Support job openings in Decatur, GA as of July 2026, with employment types broken down into 81% Full Time, 9% Part Time, 5% Temporary, and 5% Contract. Highlights an 75% In-person, 8% Hybrid, and 17% Remote job distribution, with an average salary of $136,686 per year, or $65.7 per hour.

Technical Support/ IT Support

Amicis Global

Alpharetta, GA • On-site

$24 - $25/hr

Contractor

Re-posted 14 days ago

Job description

Title: IT Customer Support
Location: Alpharetta, GA 30005
Duration: 6-12 Months
Pay: $21/hr on W2
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts, including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment