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Online Chat Support Jobs in Decatur, GA (NOW HIRING)

Best Buy

Retail Sales Specialist - Cameras

Alpharetta, GA · On-site

$33K - $39K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Best Buy

Retail Sales Specialist - Cameras

Alpharetta, GA · On-site

$15 - $19.22/hr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Best Buy

Retail Sales Specialist - Cameras

Alpharetta, GA

$32K - $37K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Decatur, GA

Online Chat Support information

See Decatur, GA salary details

$14

$25

$43

How much do online chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online chat support in Decatur, GA is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Decatur, GA?

The most popular types of Chat Support jobs in Decatur, GA are:

What are popular job titles related to Online Chat Support jobs in Decatur, GA?

For Online Chat Support jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Decatur, GA look for?

The top searched job categories for Online Chat Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Chat Support jobs?

Cities near Decatur, GA with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,897 per year, or $25.4 per hour.

Junior Account Manager (Interior Designers)

Agile Staffing Groups

Norcross, GA • On-site

$38K - $52K/yr

Other

Re-posted 27 days ago

Job description

Job Description
Job Title: Account Manager
Working Location: Norcross, GA.
Duration: Full Time employment working in the office 5 days a week from 8:30-5:30 PM ET
Salary: 45,000

A leading provider of premium home furnishings catering to designers for high-end homes, residences for seniors, and those transitioning to retirement living. Our warehouse operations are crucial to our success, ensuring efficient receiving, picking, and packing of furnishing orders and storage of furnishing. We are currently seeking a Customer Service Account Manager to support our customers and marketing efforts, ensuring our clients receive exceptional service.
Job Description:
As an Account Manager (for Interior Designers) you will play a vital role in customer service. You will be responsible for managing customer inquiries, coordinating opperational efforts, and assisting with various administrative tasks to enhance customer satisfaction.
Key Responsibilities:
1. Handle customer inquiries via phone, email, and online chat in a prompt and professional manner, providing information about products, order status, and delivery schedules.
2. Assist in the execution of marketing efforts to promote our home furnishings to designers of high-end homes, seniors, and retirement communities.
3. Coordinate with the interior designers to ensure furnishing orders are fullfilled correctly.
4. Manage customers, respond to inquiries, and promote our products and services.
5. Collaborate with the sales team to identify opportunities and upselling to maximize customer value and satisfaction.
6. Maintain customer databases and records, ensuring accuracy and completeness of customer information for targeted marketing efforts and personalized communication.
7. Assist in organizing marketing opperations.
8. Conduct market research and competitor analysis to identify trends, opportunities, and areas for improvement in our marketing strategies.
Qualifications:
  • Previous experience in customer service, Account Management, or administrative roles is advantageous.
  • Strong communication skills with the ability to interact confidently and professionally with customers, colleagues, and external partners.
  • Proficiency in computer software applications, including Microsoft Office suite, CRM systems, and social media platforms.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Creative thinking and problem-solving abilities to develop innovative marketing solutions and address customer needs.
  • Ability to work independently as well as part of a collaborative team in a fast-paced environment.
  • Passion for customer service excellence and a genuine interest in home furnishings and interior design trends.