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Director Customer Service Jobs in Decatur, GA (NOW HIRING)

QXO

Director, Customer Experience

Atlanta, GA · On-site

Ensure consistent delivery of service levels across all customer segments and divisions * Establish ... Define and support clear career pathways from KAM to Director to enterprise CX leadership

QXO

Director, Customer Experience

Atlanta, GA

Ensure consistent delivery of service levels across all customer segments and divisions * Establish ... Define and support clear career pathways from KAM to Director to enterprise CX leadership

RXO

Director, Customer Care

Marietta, GA · On-site

As a Director, Customer Care , you will provide strategic leadership and operational oversight for ... In this role, you will be responsible for driving service excellence, developing high-performing ...

Kantar

Director, Customer Analytics

Atlanta, GA · On-site

Job Details Director, Customer Analytics Location: (Hybrid) Atlanta, GA Key Responsibilities ... Experience working within consulting, analytics services, or agency environments * Experience ...

TriNet

Director, Customer Marketing

Dunwoody, GA · On-site

Our full-service HR solutions include features such as payroll processing, human capital consulting ... As the Director, you will be responsible for developing and executing customer-centric marketing ...

TriNet

Director, Customer Marketing

Dunwoody, GA · On-site

Our full-service HR solutions include features such as payroll processing, human capital consulting ... As the Director, you will be responsible for developing and executing customer-centric marketing ...

Xylem

Director, Customer Vertical, Power

Acworth, GA · On-site +1

We are seeking a Director, Customer Vertical-Power to focus on the Power Generation industry ... Working within the Water Solutions and Services segment (WSS), you will develop, lead, and direct ...

Crew Outfitters, Inc

Customer Service

Atlanta, GA

$15 - $16.50/hr

Other duties as directed Qualifications and Skills 2 years Customer Service preferred This job requires a background check to work within the ATL Hartsfield Airport Must be able to lift 30-40 Lbs Job ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA

$13.25 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.25 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Decatur, GA

Director Customer Service information

See Decatur, GA salary details

$38.1K

$120.4K

$191.8K

How much do director customer service jobs pay per year?

As of Jul 21, 2026, the average yearly pay for director customer service in Decatur, GA is $120,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a Director Customer Service job?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a Director Customer Service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the Director Customer Service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What are popular job titles related to Director Customer Service jobs in Decatur, GA? For Director Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Decatur, GA look for? The top searched job categories for Director Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Customer Service jobs? Cities near Decatur, GA with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $120,419 per year, or $57.9 per hour.
Director, Customer Experience

Director, Customer Experience

QXO

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

QXO rating

8.1

Company rating: 8.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

87th of 368 rated retail wholesalers

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.
What you'll do:
Organizational leadership and structure
  • Own and operate the enterprise Customer Experience Program in partnership with field operations including
    • Field Operations Leaders
    • Key Account Managers (KAM) supporting strategic and core accounts
  • Ensure clear role clarity and accountability across CX, Sales, and Operations
  • Establish consistent expectations, performance standards, and escalation paths across divisions
  • Build leadership capability and succession within the CX organization

Customer experience strategy and governance
  • Define and own QXO's Customer Experience strategy, operating principles, and service standards
  • Ensure consistent delivery of service levels across all customer segments and divisions
  • Establish and enforce the "One Voice to the Customer" model across all touchpoints
  • Serve as the executive owner of customer experience governance, including KPI reviews and corrective actions

Partnership with Sales
  • Partner with Sales leadership to ensure alignment between customer experience, retention, and growth strategies
  • Define clear engagement models between Account Executives and Key Account Managers
  • Ensure CX provides actionable insights to Sales on service performance, customer risks, and improvement opportunities
  • Sponsor and participate in joint quarterly business reviews with strategic customers

Partnership with Operations
  • Act as the executive voice of the customer to Operations
  • Ensure all customer issues are captured, categorized, and tracked in Salesforce
  • Partner with Operations leaders to translate customer issues into operational improvement initiatives
  • Hold Operations accountable for adopting and sustaining process changes that improve customer outcomes

Issue management and performance oversight
  • Own the enterprise case management model, with Salesforce as the system of record
  • Ensure standardized issue categorization, escalation, and resolution across divisions
  • Establish and monitor service level standards, including response and resolution targets
  • Review performance against CX KPIs including CSAT, NPS, resolution time, and first contact resolution

Continuous improvement and Operations Excellence alignment
  • Partner with the Operations Excellence team to identify systemic issues and root causes
  • Use aggregated customer issue data to drive enterprise-wide improvements
  • Ensure closed loop feedback from customers through CX, Operations, and back to execution
  • Sponsor initiatives that eliminate recurring issues rather than treating symptoms

Culture, capability, and talent development
  • Establish a strong CX culture rooted in customer empathy, accountability, and professionalism
  • Ensure consistent training in communication, negotiation, and Salesforce proficiency
  • Define and support clear career pathways from KAM to Director to enterprise CX leadership
  • Reinforce QXO's values and SQSCP framework in every customer interaction

What you'll bring:
  • Bachelor's degree or equivalent experience
  • 10+ years of experience leading customer service, customer experience, or account management organizations
  • Proven experience operating in complex, multi division or matrixed organizations
  • Strong partnership experience with Sales and Operations leadership
  • Experience establishing service standards, KPIs, and governance models
  • Executive level communication and stakeholder management skills

Preferred
  • Experience in distribution, logistics, manufacturing, or supply chain environments
  • Experience leading enterprise CRM or case management platforms such as Salesforce
  • Track record of translating customer insights into operational and financial outcomes

Success measures
  • Improvement in enterprise CSAT and NPS
  • Consistent SLA adherence across divisions
  • Reduction in repeat and systemic customer issues
  • Improved customer retention and account growth
  • Strong engagement and performance within the CX organization
  • Clear evidence that customer feedback is driving operational improvement

What you'll earn
  • 401(k) with employer match
  • Medical, dental, and vision insurance
  • PTO, company holidays, and parental leave
  • Paid training and certifications
  • Legal assistance and identity protection
  • Pet insurance
  • Employee assistance program (EAP)

About the company
QXO is the fastest growing publicly traded distributor of building products in North America. The company is executing its strategy to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for its shareholders. QXO expects to achieve its target of $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.
QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

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