ZipRecruiter

Log In

1

Director Customer Service Jobs in Decatur, GA (NOW HIRING)

Crew Outfitters, Inc

Customer Service

Atlanta, GA · On-site

$15 - $16.50/hr

Other duties as directed Qualifications and Skills 2 years Customer Service preferred This job requires a background check to work within the ATL Hartsfield Airport Must be able to lift 30-40 Lbs Job ...

VML

Associate Director, CRM Analytics

Atlanta, GA · On-site

... Services, Global Digital Experience Services, Global Marketing Services and, most recently ... As an Associate Director, CRM Analytics, you will help lead measurement, reporting, testing, and ...

PGA TOUR Superstore

Customer Service Associate

Kennesaw, GA · On-site

$13.50 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.25 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.25 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.25 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Kennesaw, GA · On-site

$13.50 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Kennesaw, GA · On-site

$13.50 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.25 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.75 - $18.75/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

next page

Showing results 1-20

All JobsDirector Customer Service JobsDirector Customer Service Jobs in Decatur, GA

Director Customer Service information

See Decatur, GA salary details

$38.1K

$120.4K

$191.8K

How much do director customer service jobs pay per year?

As of Jun 25, 2026, the average yearly pay for director customer service in Decatur, GA is $120,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a Director Customer Service job?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a Director Customer Service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the Director Customer Service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What job categories do people searching Director Customer Service jobs in Decatur, GA look for? The top searched job categories for Director Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Customer Service jobs? Cities near Decatur, GA with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Decatur, GA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $120,419 per year, or $57.9 per hour.
Customer Service Representative

Customer Service Representative

Precision Aviation Group

Atlanta, GA

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO®) business model.

Our Customer Service Representative position is a terrific opportunity to support Sales for a dynamic, fast paced, entrepreneurial company.  Ideal candidates will enjoy and have experience relevant to:

  • Sales support functions
  • Phone based customer support
  • Computer based order processing
  • Complex product lists
  • Inventory management
  • Receiving and resolving customer questions and concerns
  • Maintaining customer database and history
  • Producing reports

Qualified candidates will offer a wide range of skills and experience to include:

  • 3-5 years in customer service roles
  • Previous sales support experience with direct customer contact
  • Managing support for multiple people with competing deadlines
  • Excellent written and verbal communication
  • Strong listening skills with excellent organizational and analytical problem-solving skills
  • Computer savvy – Word, Excel, Outlook, SAP type programs
  • Ability to motivate teams and simultaneously manage several projects
  • Engaging and professional presentation
  • Organized, focused, and team oriented

We offer competitive pay, and a comprehensive benefits package designed to support your well-being and work-life balance. Full-time associates are eligible for health benefits starting the first of the month after 30 days of employment. Our benefits include four medical plans, two dental plans, vision coverage, company-paid life insurance, voluntary life insurance, short- and long-term disability, flex spending accounts, and telemedicine services. In addition, you'll enjoy vacation and PTO time accrued with each pay cycle, with a vacation carryover/payout option at year-end, 9 paid holidays, and a 401(k) plan with company match contributions.

If you're a qualified candidate with a strong drive, work ethic, and commitment to excellence, we encourage you to apply today. Visit www.precisionaviationgroup.com and select the Careers tab at the bottom of the page to get started!

EOE/Vets/Disabled

Apply