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Director Customer Service Jobs in Decatur, GA (NOW HIRING)

PGA TOUR Superstore

Customer Service Associate

Kennesaw, GA · On-site

$13.50 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

Qualified Staffing

Customer Service

Kennesaw, GA

$14.75 - $20/hr

Customer Service Representative - Acworth, GA Qualified Staffing in Cartersville is currently looking for a Customer Service Representative for a company located in Acworth, GA! Job Summary Provide ...

New

Qualified Staffing

Customer Service

Kennesaw, GA

$14.75 - $20/hr

Customer Service Representative - Acworth, GA Qualified Staffing in Cartersville is currently looking for a Customer Service Representative for a company located in Acworth, GA! Job Summary Provide ...

New

VML

Associate Director, CRM Analytics

Atlanta, GA · On-site

... Services, Global Digital Experience Services, Global Marketing Services and, most recently ... As an Associate Director, CRM Analytics, you will help lead measurement, reporting, testing, and ...

ST. JOSAPHAT PARISH

Customer Service Rep

Atlanta, GA

$15.50 - $21/hr

Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... sales, director of sales promotions, distribution sales, district sales, field rep, field ...

Walgreens

Customer Service Associate

Kennesaw, GA · On-site

$13.50 - $18.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Kennesaw, GA

$13.50 - $18.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Atlanta, GA · On-site

$14 - $19.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Atlanta, GA

$14 - $19.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Powder Springs, GA

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

New

Walgreens

Customer Service Associate

Atlanta, GA · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Decatur, GA

Director Customer Service information

See Decatur, GA salary details

$38.1K

$120.4K

$191.8K

How much do director customer service jobs pay per year?

As of Jul 22, 2026, the average yearly pay for director customer service in Decatur, GA is $120,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a Director Customer Service job?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a Director Customer Service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the Director Customer Service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What are popular job titles related to Director Customer Service jobs in Decatur, GA? For Director Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Decatur, GA look for? The top searched job categories for Director Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Customer Service jobs? Cities near Decatur, GA with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $120,419 per year, or $57.9 per hour.
Sr. Director, Customer and Digital Platforms

Sr. Director, Customer and Digital Platforms

CRH

Atlanta, GA • On-site

Full-time

Medical, Dental, Retirement

Re-posted 11 days ago

Job description

Sr. Director, Customer and Digital Platforms
Architectural Products Group
Atlanta, Georgia, United States
Job ID: 524074
CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
The Sr. Director of Customer and Digital Platforms is a strategic executive leader responsible for accelerating business growth through digital capabilities, operational excellence, customer-focused innovation, and cross-functional business partnerships. This leader will oversee digital growth strategies, operational performance, digital platforms, customer engagement initiatives, and the execution of scalable processes that improve revenue, efficiency, and customer satisfaction.
The ideal candidate is a collaborative, results-driven leader with deep experience leading a strong digital team with an enterprise mindset, strong analytics, and organizational development. This role requires strong commercial acumen, operational discipline, and the ability to align technology, people, and processes to achieve measurable business outcomes.
Job Location
This is a hybrid position located at our Atlanta, GA corporate office.
Job Responsibilities
Digital Growth Strategy
  • Execute enterprise digital growth strategies that drive revenue, customer acquisition, retention, and market expansion.
  • Identify and implement opportunities to optimize digital channels, customer journeys, and operational processes through technology and data-driven insights.
  • Partner with Sales, Marketing, Customer Experience, IT, and Operations teams to align growth initiatives with overall business objectives.
  • Drive innovation initiatives leveraging AI, automation, analytics, and modern digital technologies to improve customer engagement and operational performance.

Operational Leadership
  • Lead operational strategy and execution across digital platforms, a large website ecosystem, customer operations, and supporting business functions.
  • Ensure operational scalability, process standardization, and continuous improvement initiatives are implemented effectively.
  • Collaborate with business leaders to prioritize initiatives that improve customer outcomes, productivity, and profitability.

Business Partnership & Cross-Functional Collaboration
  • Serve as a trusted business partner to executive leadership and department leaders across the organization.
  • Build strong collaborative relationships that align operational execution with strategic business priorities.
  • Lead cross-functional programs and enterprise initiatives that support organizational transformation and growth objectives.
  • Facilitate alignment between technology capabilities and business requirements to ensure successful execution and adoption.

Financial & Performance Management
  • Manage operational budgets, resource planning, and financial performance related to digital growth initiatives and operational programs.
  • Drive accountability for operational KPIs, service levels, customer satisfaction metrics, and business performance targets.
  • Identify opportunities to optimize costs while improving operational effectiveness and customer experience.

Leadership & Team Development
  • Build, mentor, and lead high-performing teams focused on collaboration, accountability, innovation, and customer success.
  • Develop organizational capabilities in digital operations, analytics, process improvement, and business transformation.
  • Foster a culture of continuous learning, agility, and operational excellence.
  • Create clear development plans, succession strategies, and leadership growth opportunities for team members.

Job Requirements
  • Bachelor's degree in Business, Information Technology, Operations, Marketing, or related field; MBA preferred.
  • 10+ years of progressive leadership experience in digital operations, B2B Commerce.
  • Proven track record of driving measurable business growth through digital strategies and operational excellence.
  • Strong experience leading cross-functional teams and enterprise-wide initiatives.
  • Deep understanding of digital platforms, operational processes, customer experience, analytics, and automation technologies.
  • Experience managing budgets, operational performance metrics, and strategic planning initiatives.
  • Strong business acumen with the ability to balance strategic vision and operational execution.
  • Exceptional communication, leadership, and stakeholder management skills.
  • Experience in manufacturing, distribution, B2B, or complex enterprise environments preferred.
  • Experience with ERP, CRM, analytics, and digital commerce platforms such as SAP, Salesforce, Snowflake, AWS, or similar technologies.
  • Knowledge of AI-enabled business solutions, automation tools, and self-service operational models.
  • Experience leading large-scale operational modernization or digital programs.
  • Experience in leading a team that operates the Scaled Agile Framework (SAFe)

What CRH Offers You
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Building Products (ABP), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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