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Director Customer Service Jobs in Decatur, GA (NOW HIRING)

Elevare Branding

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for ... Complete a service alert for any mechanical and or body damage communicated by the customers

New

Crew Outfitters, Inc

Customer Service

Atlanta, GA

$15 - $16.50/hr

Other duties as directed Qualifications and Skills 2 years Customer Service preferred This job requires a background check to work within the ATL Hartsfield Airport Must be able to lift 30-40 Lbs Job ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA

$13.25 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.25 - $18.50/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.75 - $18.75/hr

Answer basic product questions, provide store information, and direct Customers to specific store ... Be a champion of the products and services offerings, and inform, educate, and promote offerings to ...

VML

Associate Director, CRM Analytics

Atlanta, GA · On-site

... Services, Global Digital Experience Services, Global Marketing Services and, most recently ... As an Associate Director, CRM Analytics, you will help lead measurement, reporting, testing, and ...

Adecco US, Inc.

Customer Service

Marietta, GA · On-site

$18 - $18.50/hr

Adecco is currently assisting a local Customer in their search for Customer Service position in Marietta GA This is a great opportunity to further your existing skills as a Customer Service while ...

Adecco Colombia S.A.

Customer Service

Marietta, GA · On-site

$18 - $18.50/hr

Adecco is currently assisting a local Customer in their search for Customer Service positionin Marietta GA This is a great opportunity to further your existing skills as a Customer Service while ...

Long John Silver's

Customer Service

Jonesboro, GA · On-site

$14.50 - $19.75/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.

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Showing results 21-40

All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Decatur, GA

Director Customer Service information

See Decatur, GA salary details

$38.1K

$120.4K

$191.8K

How much do director customer service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director customer service in Decatur, GA is $120,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What does a director of customer service do?

A director of customer service oversees the customer service department, develops policies to improve customer satisfaction, manages staff, and ensures service standards are met. They analyze customer feedback, implement training programs, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What is the highest position in customer service?

The highest position in customer service is typically the Vice President or Director of Customer Service, responsible for overseeing the entire customer service department, setting strategic goals, and ensuring customer satisfaction. In some organizations, executive roles such as Chief Customer Officer or Chief Experience Officer may be the top leadership positions related to customer service functions.

How much does a director customer service make in the US?

A Director of Customer Service in the US typically earns between $80,000 and $150,000 annually, with the median around $110,000. Compensation varies based on industry, company size, experience, and location, and often includes bonuses and benefits.
What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What are popular job titles related to Director Customer Service jobs in Decatur, GA? For Director Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Decatur, GA look for? The top searched job categories for Director Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Customer Service jobs? Cities near Decatur, GA with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $120,419 per year, or $57.9 per hour.

Customer Service Representative

Precision Aviation Group

Atlanta, GA • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO®) business model.
Our Customer Service Representative position is a terrific opportunity to support Sales for a dynamic, fast paced, entrepreneurial company. Ideal candidates will enjoy and have experience relevant to:

  • Sales support functions
  • Phone based customer support
  • Computer based order processing
  • Complex product lists
  • Inventory management
  • Receiving and resolving customer questions and concerns
  • Maintaining customer database and history
  • Producing reports
Qualified candidates will offer a wide range of skills and experience to include:
  • 3-5 years in customer service roles
  • Previous sales support experience with direct customer contact
  • Managing support for multiple people with competing deadlines
  • Excellent written and verbal communication
  • Strong listening skills with excellent organizational and analytical problem-solving skills
  • Computer savvy - Word, Excel, Outlook, SAP type programs
  • Ability to motivate teams and simultaneously manage several projects
  • Engaging and professional presentation
  • Organized, focused, and team oriented

We offer competitive pay, and a comprehensive benefits package designed to support your well-being and work-life balance. Full-time associates are eligible for health benefits starting the first of the month after 30 days of employment. Our benefits include four medical plans, two dental plans, vision coverage, company-paid life insurance, voluntary life insurance, short- and long-term disability, flex spending accounts, and telemedicine services. In addition, you'll enjoy vacation and PTO time accrued with each pay cycle, with a vacation carryover/payout option at year-end, 9 paid holidays, and a 401(k) plan with company match contributions.
If you're a qualified candidate with a strong drive, work ethic, and commitment to excellence, we encourage you to apply today. Visit www.precisionaviationgroup.com and select the Careers tab at the bottom of the page to get started!
EOE/Vets/Disabled
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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