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Online Customer Service Jobs in Decatur, GA (NOW HIRING)

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

... in online customer relationship management database Prepare tax return estimates for in-bound ... service over the telephone Support Tax Preparer staff Ensure adherence to company policies and ...

Premier Rental Purchase

Customer Service

Snellville, GA · On-site

$15 - $18/hr

Responsible for the proper and timely delivery, relocation, service calls, and retrieval of merchandise. Has thorough knowledge of rental (lease) agreements, merchandise, and customer relations.

Crew Outfitters, Inc

Customer Service

Atlanta, GA

$15 - $16.50/hr

As Customer Service Lead, you are responsible in providing an excellent customer experience to all customers in our 2 ATL locations. You will be trained to confidently carry out all Crew Outfitter ...

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All JobsOnline Customer Service JobsOnline Customer Service Jobs in Decatur, GA

Online Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do online customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for online customer service in Decatur, GA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.
What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Customer Service jobs? Cities near Decatur, GA with the most Online Customer Service job openings:
Online Customer Service jobs near you
Online Customer Service No Experience

Online Customer Service No Experience

American Income Life Insurance Company

Atlanta, GA • On-site, Remote

$90K - $120K/yr

Full-time

Posted 15 days ago

Job description

AO Globe Life is hiring individuals who want a flexible, remote role where communication, service, and growth all come together.
In this position, you'll connect with individuals who have requested to learn more about available benefits. Your role is to guide them through their options, answer questions, and provide a smooth, professional experience from start to finish.
No cold calling. No door-to-door. Just real conversations with people who are already open to learning more.What You'll Be Doing
  • Meet with clients virtually through Zoom
  • Review needs and walk through available programs
  • Answer questions and provide clear, helpful guidance
  • Complete simple digital documentation and follow-ups
  • Attend team training and ongoing development sessions
Why People Apply
  • 100% remote - no commute
  • Flexible scheduling
  • No experience required - full training provided
  • No cold calling or outbound prospecting
  • Clients have already requested information
  • Clear path into leadership and mentorship roles
  • Supportive, team-focused environment
What You'll Need
  • Must be authorized to work in the U.S.
  • Laptop or computer with camera + reliable internet
  • Strong communication skills
  • Comfortable working independently
  • Coachable and motivated to grow
About AO Globe Life
AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, veterans, and associations nationwide. The company operates fully remotely and focuses on long-term growth, development, and service.

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