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Online Customer Service Jobs in Decatur, GA (NOW HIRING)

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

... in online customer relationship management database Prepare tax return estimates for in-bound ... service over the telephone Support Tax Preparer staff Ensure adherence to company policies and ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

... in online customer relationship management database Prepare tax return estimates for in-bound ... service over the telephone Support Tax Preparer staff Ensure adherence to company policies and ...

ATC Income Tax

Customer Service Phone Rep

Decatur, GA · On-site

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed ... Record accurate notes in online customer relationship management database * Prepare tax return ...

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All JobsOnline Customer Service JobsOnline Customer Service Jobs in Decatur, GA

Online Customer Service information

See Decatur, GA salary details

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How much do online customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online customer service in Decatur, GA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.
What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Customer Service jobs? Cities near Decatur, GA with the most Online Customer Service job openings:
Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,075 per year, or $18.3 per hour.

Online | Customer Service Specialist - Hotel Reservations

Destination Careers

Atlanta, GA • Remote

$30K - $60K/yr

Other

Re-posted 3 days ago

Job description

Job Title:
Remote Customer Service Specialist - Hotel Bookings
 
About Us:
We are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we're here to make booking easy and enjoyable.
 
Position Overview:
We are looking for a dependable and service-driven Remote Customer Service Specialist - Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences.
 
Key Responsibilities:
Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals
Provide professional and timely support via email, phone, and messaging platforms
Offer personalized hotel recommendations using available tools and client preferences
Confirm booking details and ensure accuracy of client itineraries
Handle changes, cancellations, and special requests efficiently
Build positive client relationships through excellent service and follow-through
Stay informed on hotel brands, loyalty programs, promotions, and destination updates
 
Qualifications:
Previous experience in customer service, hospitality, or travel booking preferred
Strong written and verbal communication skills
Detail-oriented with the ability to manage multiple bookings at once
Comfortable working remotely using digital communication and booking platforms
Friendly, proactive, and solution-focused mindset
Passion for travel and helping others plan great experiences
Must be 18 years or older with access to a computer and stable internet connection
 
What We Offer:
Flexible, remote work environment
Travel training and professional development resources
Access to exclusive hotel deals and travel planning tools
Supportive team culture with opportunities for growth
Performance-based incentives and travel perks
 
Work Environment:
This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting.
$30,000 - $60,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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