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Online Customer Service Jobs in Decatur, GA (NOW HIRING)

defi AUTO, LLC

Customer Service Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Customer Service Specialist The Customer Service Specialist is responsible for managing a high ... online banking account needs, including password resets. * Order copies of checks/payments as ...

HB Travels

Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

Comfortable using online systems and digital tools (training provided). * Previous experience in customer service or hospitality is helpful but not required. What We Offer: * Flexible remote work ...

defi AUTO LLC

Customer Service Specialist

Atlanta, GA · On-site

$20/hr

Position Summary The Customer Service Specialist is responsible for managing a high volume of ... online banking account needs, including password resets. * Order copies of checks/payments as ...

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All JobsOnline Customer Service JobsOnline Customer Service Jobs in Decatur, GA

Online Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do online customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online customer service in Decatur, GA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.
What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Customer Service jobs? Cities near Decatur, GA with the most Online Customer Service job openings:
Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,075 per year, or $18.3 per hour.

Customer Service Representative

Classic Collision Inc

Atlanta, GA • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Classic Collision rating

6.8

Company rating: 6.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

189th of 363 rated vehicle maintenance

Job description

Customer Service Representative
Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
Please come and join our team!
Why Choose Classic Collision?
  • Paid Weekly
  • Continuous Training
  • Supportive Team Culture
  • Company match 401K
  • Medical/Dental/Vision
  • Paid Time Off – 6 Paid Holiday
  • Rewarding Work
Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.
Responsibilities
  • Explain and educate customers on repair process on a high level, including insurance claim information and processes.
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
  • May assist in customer communication throughout the repair process.
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
  • Follow up on all DRP assignments present and past to maintain sales for the center.
  • Maintain DRP logbooks and Enterprise ARMS daily.
  • Secure proper payments
  • Assist with reconciling invoices to payables report daily and monthly (as applicable)
  • Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
  • Perform other administrative tasks and duties as required to successfully meet the needs of the business.
  • Other duties as assigned.
Qualifications
  • Must be at least 18 years of age.
  • Previous experience in customer service, sales, or other related fields is preferred.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy.
  • Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Behaviors/Competencies
Integrity-Respect and accountability at every level and every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit andsupports everyone’s efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call (450)500-6808 . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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