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Contract Customer Service Jobs in Decatur, GA (NOW HIRING)

GPC - Genuine Parts Company

On-Site CSR

Austell, GA

$14.75 - $20/hr

  • Medical

  • Retirement

  • PTO

May adjust non-contract customer pricing to meet the demands of the customer based on competition ... Customer service and communication skills required. Ability to multi-task and time management ...

Genuine Parts Company

On-Site CSR

Austell, GA · On-site

$14.75 - $20/hr

  • Medical

  • Retirement

  • PTO

May adjust non-contract customer pricing to meet the demands of the customer based on competition ... Customer service and communication skills required. Ability to multi-task and time management ...

Genuine Parts Company

On-Site CSR

Austell, GA · On-site

$14.75 - $20/hr

  • Medical

  • Retirement

  • PTO

May adjust non-contract customer pricing to meet the demands of the customer based on competition ... Customer service and communication skills required. Ability to multi-task and time management ...

Openwork, LLC

Customer Service Rep

Norcross, GA

$15 - $20.50/hr

Contract to hire opportunity Click on Apply Now to be considered for this Customer Service Representative job in Norcross or you can visit our website openwork.com to search for other opportunities ...

Overhead Door

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Job Info Job Identification 4454 Job Category Customer Service Posting ...

GWC Warranty

Customer Service Representative

Norcross, GA · On-site

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative APCO Holdings partners with dealerships across North America to ... Answer questions about coverage, contracts, and claims from customers, dealers, and repair ...

Dollar Tree

Customer Service Associate

Conyers, GA · On-site

$12.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Please note, this is not a contract of employment and may be modified to meet evolving business ...

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All JobsContract Customer Service JobsContract Customer Service Jobs in Decatur, GA

Contract Customer Service information

See Decatur, GA salary details

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How much do contract customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for contract customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

How does a contract customer service role typically integrate with full-time teams, and what can applicants expect regarding communication and collaboration?

As a Contract Customer Service professional, you'll often work closely with permanent team members, participating in regular meetings and using shared communication tools to ensure consistency in customer support. While you may be brought in for specific projects or to cover peak periods, your input and responsiveness are critical to maintaining smooth operations. Expect to collaborate across departments, handle escalated issues, and contribute to team goals, even though your tenure may be shorter. Clear, proactive communication and adaptability are key to succeeding in this dynamic, sometimes fast-paced environment.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and dynamic work environments. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective fulfillment of contractual service agreements.

What is a contract customer service job?

Contract customer service jobs are positions where individuals are hired on a temporary or contract basis to handle customer inquiries, resolve issues, and provide support for a company's products or services. Unlike permanent employees, contract customer service representatives work for a specific period or project, often through staffing agencies or as independent contractors. These roles can be remote or in-person and may offer flexible hours depending on the employer's needs. Contract positions are popular in industries with seasonal demand or for companies needing extra support during peak times.
What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Contract Customer Service jobs? Cities near Decatur, GA with the most Contract Customer Service job openings:
Contract Customer Service jobs near you
Infographic showing various Contract Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service Representative Specialist

Genuine Parts Company

Austell, GA • On-site

$15.50 - $20.50/hr

Other

Medical, Retirement, PTO

Re-posted 13 days ago

Genuine Parts Company rating

7.2

Company rating: 7.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

223rd of 416 rated retail wholesalers

Job description

SUMMARY:
Under minimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures. This role handles situations that may require additional research depending upon customer response. The CSR Specialist has extensive knowledge of the company's products and services or industry. This role ensures customer expectations are accurately determined and are fully met. The CSR Specialist develops and broadens relationships within customer organization to fully understand needs and wants. The CSR Specialist functions as the inside half of the sales team to ensures transactions are error free, and provides guidance and technical advice to less experienced Customer Service Representatives.
JOB DUTIES
  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). Due to experience & training, may handle the most complex inquiries.
  • Relates to all technical customer support activities within the business, call center, field, and business processing. Performs various business support activities including identifying, enhancing, and following specific processes and procedures to maximize the efficiency of the business. Serves as a Subject Matter Expert on one or more technical products.
  • Proactively generates sales by actively promoting Motion's products to existing customers. Responsible for selling Motion's products and services by understanding customer needs and meeting their requirements.
  • Influences Motion's Gross Profit through negotiating the sale price and purchase price within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
  • Responsible for maintaining effective relationships with current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $25,000 per line and $50,000 per Purchase Order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
  • Determines the most cost effective method to fulfill customer orders.
  • May handle customer returns.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Provides coaching, guidance and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs; especially technical expertise in a particular specialty.
  • Performs other duties as assigned.
EDUCATION & EXPERIENCE
  • Typically requires a bachelors degree and three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
  • Reliability, organization and attention-to-detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Strong negotiation skills.
  • Specialty product knowledge from previous warehouse and inside sales experience required.

PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER:
This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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