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Online Customer Service Jobs in Decatur, GA (NOW HIRING)

Sammy Cheezecake

Cashier Customer Service

East Point, GA · On-site

$12 - $14/hr

Provide excellent customer service. * Serve as the cashier and check out customers in a timely ... Accurately record dessert orders by phone & from online order platform. * Experience with Microsoft ...

Long John Silver's

Customer Service

Jonesboro, GA · On-site

$9 - $11/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Sammy Cheezecake

Cashier Customer Service

East Point, GA · On-site

$12 - $14/hr

Provide excellent customer service. * Serve as the cashier and check out customers in a timely ... Accurately record dessert orders by phone & from online order platform. * Experience with Microsoft ...

Long John Silver's

Customer Service

Jonesboro, GA

$9 - $11/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Classic Collision

Customer Service Representative

Atlanta, GA · On-site

$15.75 - $21.25/hr

Customer Service Representative Classic Collision is now hiring a Customer Service Representative ... submit an online application, please e-mail or call (450)500-6808 . This email is listed ...

Aaron's

Customer Service Representative

Atlanta, GA · On-site +1

$14/hr

Assists new and existing customers through the online order process * Answers calls coming into the center pertaining to various customer service issues * Takes complaint calls, documents issues that ...

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Online Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do online customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for online customer service in Decatur, GA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.
What are the most commonly searched types of Customer Service jobs in Decatur, GA? The most popular types of Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Customer Service jobs? Cities near Decatur, GA with the most Online Customer Service job openings:
Online Customer Service jobs near you

Customer Service Representative

Aaron's Family of Companies

Atlanta, GA • Remote

$14/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Customer Service Representative  

The salary for this role is $14.00 per hour*

This role is Atlanta, GA Metro area Remote

This position is for the evening shift 10am-7pm 

HSC Customer Service Associate

You’ll never be bored in this role – Functions as a customer service-oriented salesperson. Processes, modifies, and updates customer information and escalates complaints through communication channels. Successful employees must be able to remain calm when customers are frustrated and have experience of working with computers. Requires multi-tasking abilities by taking sales calls and customer service-related calls, the ability to analyze problems that arise online collecting necessary information to assist customers, and strong knowledge of the applications and tools used to assist customers.

The Details - 

 

What You Need:              

  • Computer skills: Windows applications and typing skills
  • Strong ability to multi-task
  • Bi-Lingual role only: Must be fluent in spoken and written Spanish

What You’ll Do:

  • Processes orders, forms, applications, and requests
  • Maintains a positive, empathetic, and professional attitude toward customers at all times
  • Assists new and existing customers through the online order process
  • Answers calls coming into the center pertaining to various customer service issues
  • Takes complaint calls, documents issues that arise at stores, and emails them to upper management

Additional Requirements:

  • High school diploma or equivalent
  • Sales / Customer Service experience preferred
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of administrative procedures
  • Experience with numeric, oral, and written language applications
  • Product knowledge

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

  • Paid time off, including vacation days, sick days, and holidays
  • Medical, dental and vision insurance
  • 401(k) plan with contribution matching

*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

  

**Benefits vary based on FT employment status.**

SSC - Galleria Remote

Atlanta

GA

Education:nullEmployment Type: Store Support Center

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