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Customer Service Experience Manager Jobs in Decatur, GA

Aaron's

Customer Experience Manager

Atlanta, GA · On-site

The Customer Experience Manager will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while ...

Five Below

Customer Experience Manager

Hampton, GA · On-site

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Hampton, GA · On-site

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Micro Center

SERVICE EXPERIENCE ADVISOR

Marietta, GA · On-site

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Marietta, GA · On-site

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

Ulta Beauty, Inc.

Experience Manager

Mcdonough, GA · On-site

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

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Customer Service Experience Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer service experience manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer service experience manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and strategies.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and experienced legal professionals. These positions typically require advanced skills, extensive experience, and often involve demanding schedules or significant responsibilities.

Is CX a good career?

A Customer Service Experience Manager role is a viable career path that involves overseeing customer interactions, improving service quality, and leading support teams. It requires strong communication, problem-solving skills, and familiarity with customer relationship management tools. The field offers opportunities for advancement into leadership positions and specialization in areas like user experience or client relations.

What does a customer experience manager do?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to ensure customer satisfaction and loyalty.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
What job categories do people searching Customer Service Experience Manager jobs in Decatur, GA look for? The top searched job categories for Customer Service Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Service Experience Manager jobs? Cities near Decatur, GA with the most Customer Service Experience Manager job openings:
Customer Service Experience Manager jobs near you
Customer Experience Manager

Customer Experience Manager

Aaron's

Atlanta, GA • On-site

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Aaron's rating

6.1

Company rating: 6.1 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

35th of 58 rated furniture retailers

Job description

We are BrandsMart - A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job - it is a career with purpose.
Job Title: Customer Experience Manager
Summary:
Under the direction of the Store Manager, has the general responsibility to manage all aspects of the store cash handling operations including cashier tills and deposits. The Customer Experience Manager will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CEM must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.
Duties and Responsibilities:
  • Efficiently and accurately controlling cash handling operations
  • Record till overages and shortages
  • Preparing tills for the following day
  • Preparing bank deposits
  • Making change order deposits
  • Cashier • Operate cash terminals and verify purchase price • Process payments • Clean and maintain cash office • Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management Returns • Knowledge of BrandsMart USA return and exchange policies • Handle all customer inquiries quickly in a courteous and efficient manner • Must be able to provide a solution with minimum supervision • In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center Customer Service • Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner. • Assist customers with delivery related inquiries • Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications:
  • 2+ years cash handling experience in a retail environment
  • High school diploma required
  • College degree preferred

Required Skills and Competencies:
  • Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests, and similar written materials.
  • Basic English language writing skills for completion of orders, request (intercompany and faxed requests) and other necessary correspondence as may be required.
  • Fluency in spoken English (or another language as may be required for a specific location) for communication with customers and other persons sufficiently to be understood and to be able to accurately comprehend responses.
  • Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of merchandise and quantities as may be required.
  • Ability to grasp and lift or otherwise move goods weighing up to fifty pounds at a distance of twenty feet.
  • Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orders, transfers and customer inquiries.
  • Ability to stand and continuously perform essential job functions with minimal direct supervision for a complete selling shift which can be as much as a ten and one quarter hours, with as much as two thirty minute meal breaks and three fifteen minute breaks.

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.
BrandsMart Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
  • Employee assistance program
  • Employee purchase program with exclusive discounts
  • Physical and financial well-being programs
  • 401(k) plan with contribution matching
  • Paid time off, including vacation days, sick days, and holidays
  • Life and disability insurance
  • Medical, dental and vision insurance
  • Pay on Demand

**Benefits vary based on full- and part-time employment status.
About BrandsMart
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career - our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.
BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
BrandsMart is an Equal Opportunity Employer.
#Indeed-Full-Time

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