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Customer Service Experience Manager Jobs in Decatur, GA

Computacenter

Customer Experience Manager

Norcross, GA · On-site

This role is responsible for service level agreement (SLA) compliance and manages this in ... Experience in negotiating with customers and suppliers. * Able to travel for business nationally or ...

Five Below

Customer Experience Manager

Marietta, GA · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Micro Center

SERVICE EXPERIENCE ADVISOR

Marietta, GA · On-site

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Marietta, GA · On-site

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

BOOKVI

Guest Experience Manager

Atlanta, GA · Remote

$45K/yr

This is not a basic customer service role. You will help manage the full guest experience while also helping refine systems, workflows, automation, and operational processes as the company expands.

Ulta Beauty, Inc.

Experience Manager

Atlanta, GA

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Ulta Beauty, Inc.

Experience Manager

Atlanta, GA

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Ulta Beauty

Experience Manager

Atlanta, GA · On-site

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Eversheds Sutherland

Experience Manager

Atlanta, GA · On-site

$109.70K - $112.10K/yr

Ability to articulate the value of digital marketing technologies in supporting business development and client service efforts within a law firm context. * Familiarity with experience management ...

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Customer Service Experience Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer service experience manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer service experience manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.
What job categories do people searching Customer Service Experience Manager jobs in Decatur, GA look for? The top searched job categories for Customer Service Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Service Experience Manager jobs? Cities near Decatur, GA with the most Customer Service Experience Manager job openings:
Customer Service Experience Manager jobs near you

Customer Experience Manager

Computacenter

Norcross, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Computacenter rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

106th of 203 rated it services

Job description

About the role
The Customer Experience Manager is a role aligned to the US Inside Sales organization and covers our global accounts for business conducted in North America, which manages and delivers product and supply chain engagements for our podium level customers. This role is accountable for ensuring customer engagement and satisfaction and is responsible for overseeing customer engagement and adhering to contract commitments to ensure customer satisfaction for a positive resolution and commercials. This role has the oversight and ownership of the overall customer experience within GTS.
Assigned to the company's leading podium accounts, the Customer Experience Manager leads the Technology Sourcing engagement and is accountable for the provision of complex technology sourcing services across all product lines. This role is responsible for service level agreement (SLA) compliance and manages this in accordance with the specific customer contract requirements.
This role is accountable for escalation management, resolving customer issues, ensuring SLAs are met, service and operational reviews, and management input into contractual change control process. A key part of the role is managing and liaising with customers regularly, as well as the multiple stakeholders across the business.
What you'll be doing
  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Embrace and support Computacenter's mission and core values.
  • Designs & implements contract-specific governance structures.
  • Responsible for oversight of the sales operations lifecycle including quality and accuracy of quoting, contract compliance, purchasing, procurement, invoicing, order fulfillment tracking,
    delivery, and collections.
  • Develops and maintains a partnership-based relationship with the resulting stakeholders on the customer side, as well as ISPs and compliance with regular interaction management of complex
    supply networks.
  • Understands the customer and their business, the relevant customer processes, their organization, and product portfolio as well as their goals and values.
  • Actively manages customer satisfaction, by monitoring KPIs for the proactive management of the contractually owed performance towards the customer, partner, and ISP.
  • Monitors SLAs to ensure they are met or exceeded.
  • Ensures that the agreed reporting system is set up and delivered to the relevant stakeholders.
  • Liaises with colleagues to ensure best practice and continual improvement in delivery of service to the business.
  • Is responsible for the adoption of Computacenter best practice and product related service offerings to ensure consistency of service.
  • Establishes productive internal relationships and networks with Computacenter teams and at Senior Management level to build and maintain strong customer relationships.
  • Initiates or actively participates in change management.
  • Occasional national or international travel to attend client sites or company training or meetings.

What you have
  • Legally eligible to work in the United States.
  • Bachelor's degree in business administration, Business Information Systems, Marketing, or other technology degree preferred.
  • 7+ years of experience in sales operations or administration.
  • Must have a high-level understanding of Computacenter products and services.
  • Solid understanding of the IT market, OEM's, vendors, and suppliers.
  • Experience in negotiating with customers and suppliers.
  • Able to travel for business nationally or internationally as required.
  • Successful track record of developing, managing, and maintaining customer relationships.
  • Experience using Saleforce.com or similar CRM tools is a plus.
  • Strong interactive skills who can demonstrate the ability to build and develop cross functional relationships at all levels.
  • Aware of the need to adapt personal style and approach to meet customer needs.
  • Ability to deal with ambiguity and build effective customer relationships.
  • Participate in collaborative forums across all functions within the organization to create the foundation for achieving strategic goals.
  • Skilled user of Microsoft applications: Word, Excel, PowerPoint, Outlook & other reporting tools
  • Strong written, verbal, and presentation skills

What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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