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Senior Customer Retention Jobs in Decatur, GA (NOW HIRING)

GBG

Customer Success Manager

Atlanta, GA · On-site

Strong ability to manage senior-level and executive customer relationships * Track record of driving customer retention, adoption, and long-term value realization * Experience leading executive ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

A proven history of driving world-class retention metrics; you know how to protect the core ... Peer Interview - 30 min with Sr. CSM * Case Study Presentation - 60 min Assignment * Problem ...

New

Tillster

Sr. Product Manager

Atlanta, GA · Remote

$135K - $165K/yr

Sr. Product Manager - AI & Intelligent Ordering Platforms About Tillster Headquartered in the USA ... customer retention * Define and track AI product KPIs (model accuracy, latency, engagement ...

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All JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Decatur, GA

Senior Customer Retention information

See Decatur, GA salary details

$43.9K

$100.4K

$118.6K

How much do senior customer retention jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior customer retention in Decatur, GA is $100,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $113,700.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

How can I make 2000 a week working from home?

A Senior Customer Retention specialist can increase earnings by working additional hours, taking on high-value clients, or earning performance-based bonuses. Developing strong communication skills, using CRM tools, and demonstrating measurable results can help maximize income potential in a remote customer retention role.

What is the highest paid customer service job?

Senior customer retention managers or directors typically earn the highest salaries in customer service roles, often exceeding six figures, especially in large corporations or tech companies. These roles require advanced skills in data analysis, communication, and strategic planning, and may include bonuses or stock options that increase total compensation.

What is a Senior Customer Retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What jobs can I transition to from customer service?

A senior customer retention specialist can transition to roles such as account manager, sales representative, or client success manager, leveraging skills in communication, relationship management, and problem-solving. These roles often require experience in customer interactions, CRM tools, and a focus on client satisfaction.

What is a senior retention specialist job description?

A senior customer retention specialist is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create targeted engagement campaigns, and collaborate with sales and marketing teams to enhance the customer experience. Strong communication skills and proficiency with CRM tools are typically required for this role.

How does a Senior Customer Retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What are the key skills and qualifications needed to thrive as a Senior Customer Retention Specialist, and why are they important?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
What are the most commonly searched types of Customer Retention jobs in Decatur, GA? The most popular types of Customer Retention jobs in Decatur, GA are:
What are popular job titles related to Senior Customer Retention jobs in Decatur, GA? For Senior Customer Retention jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Retention jobs in Decatur, GA look for? The top searched job categories for Senior Customer Retention jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Customer Retention jobs? Cities near Decatur, GA with the most Senior Customer Retention job openings:
Senior Customer Retention jobs near you
Infographic showing various Senior Customer Retention job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $100,399 per year, or $48.3 per hour.

Senior Support Engineer (X86 Server Focus)

EVERNEX USA INC

Alpharetta, GA • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Location: Alpharetta, GA On-site, 5 days/week
Department: Operations
Reports To: Field & Support Manager, North America
Status: Full-Time, Exempt
Position Summary

The Senior Support Engineer provides advanced Level 23 technical support for Evernexs hardware maintenance services with a primary focus on X86 server platforms across multiple OEM environments. This role supports complex technical issues, contributes to service improvement initiatives, and ensures high levels of operational performance and customer satisfaction.
The position requires strong technical expertise, an analytical mindset, and a commitment to delivering consistent, highquality support. The ideal candidate is openminded, adaptable, and willing to participate in training to expand their skills across additional products and technologies beyond their current knowledge base.
This is a full-time, inoffice role based in Alpharetta, GA.
Key Responsibilities

X86 Server Support & Service Execution

  • Deliver L2L3 technical support for X86 server platforms across OEMs such as HPE, Dell/EMC, IBM/Lenovo, Supermicro and others.
  • Maintain and expand Evernexs supported X86 server product list.
  • Support the transition of outsourced service activity to internal Evernex capabilities where appropriate.
  • Assist in evaluating and onboarding backend support partners and field delivery partners.
  • Take part in the engineering standby/oncall rotation in the future.
Advanced Technical Support

  • Handle escalated technical issues involving X86 server hardware from diagnosis through resolution.
  • Serve as a highly skilled resource for troubleshooting and rootcause analysis.
  • Provide knowledge sharing and situational guidance to other technical team members when appropriate.
  • Support sales engineering requests when assigned.
  • Maintain lab environment for diagnostics, testing, training, and validation activities.
  • Develop and maintain Standard Operating Procedures (SOPs) relevant to hardware service delivery.
Client Satisfaction & Service Excellence

  • Support SLA achievement and response-time targets.
  • Deliver reliable, consistent service to strengthen customer retention.
  • Communicate clearly and professionally with clients, partners, and internal teams.
Teamwork & Cultural Alignment

  • Uphold Evernex values including Ingenuity, Trustworthiness, Knowledge Sharing, and Professional Confidence.
  • Demonstrate flexibility, initiative, and strong collaborative habits.

Required:

  • Two-year degree or 3+ years of relevant hardware, field service, or enterprise technical support experience with multiOEM exposure.
Preferred:

  • Bachelors degree or 5+ years of progressive enterprise hardware support experience