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Customer Service Manager Jobs in Decatur, GA (NOW HIRING)

Sprouts Farmers Market

Service Manager

Atlanta, GA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Roswell, GA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Tucker, GA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Atlanta, GA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Atlanta, GA · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

ML Property Group LLC

Service Manager

Atlanta, GA · On-site

$32 - $37/hr

The Service Manager partners with the Community Manager regarding oversight of all maintenance ... Customer andQuality Focus: Consistently working for his/her customers and the company; cares about ...

New

AREY Group Management

Service Manager

Atlanta, GA · On-site

$27 - $32/hr

Service Manager Lofts at Mercer Atlanta Atlanta, GA AREY Group, LLC At AREY Group, we're not your ... Train maintenance staff for technical, safety, customer service and general team skills in ...

EquipmentShare

Service Manager

Conley, GA · On-site

$70/hr

We're hiring a Service Manager at our rental facility in Conley, GA , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Spectrum Search Group

Service Manager

Atlanta, GA · On-site

Build a culture of accountability, safety, and customer service * Conduct performance reviews and provide ongoing feedback * Ensure appropriate staffing levels to support seasonal demand Manage ...

New

Asbury Automotive Group

Service Manager

Atlanta, GA · On-site

Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...

EquipmentShare

Service Manager

Conley, GA · On-site

$70/hr

We're hiring a Service Manager at our rental facility in Conley, GA , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Decatur, GA

Customer Service Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Decatur, GA?

The most popular types of Customer Service jobs in Decatur, GA are:

What are popular job titles related to Customer Service Manager jobs in Decatur, GA?

For Customer Service Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Decatur, GA look for?

The top searched job categories for Customer Service Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Service Manager jobs?

Cities near Decatur, GA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.

Service Manager

Atlanta, GA • On-site

Sprouts Farmers Market
Retail • 10K+ employees
Learn more about Sprouts Farmers Marketexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Sprouts Farmers Market rating

6.9

Company rating: 6.9 out of 10

Based on 831 frontline employees who took The Breakroom Quiz

Job description

Job Introduction
At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink.
Overview of Responsibilities
  • Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
  • Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
  • Demonstrate product knowledge when assisting customers when working with team members.
  • Listen to and resolve customer complaints in compliance with company standards.
  • Champion the activity and results surrounding the customer service surveys and portal.
  • Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers.
  • Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
  • Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.
  • Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.
  • Celebrate store successes and identify/address opportunities for improvement.
  • Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
  • Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
  • Manage team member concerns and conflict through proactive and clear discussions.
  • Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.
  • Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction.
  • Provide and receive constructive feedback and direction for effective communication and collaboration with others.
  • Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
  • Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.
  • Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
  • Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
  • Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.
  • Help build and maintain displays on the sales floor, compliant with company programs and standards.
  • Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
  • Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
  • Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that maycrop up.
  • Flexible to perform other related duties as assigned.

Qualifications
  • Be at least 21 years of age.
  • Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred.
  • Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising.
  • Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness.
  • Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware.
  • Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays.
  • Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally.
  • Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to 100 pounds.
  • Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally.
  • Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant).
  • Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks.

Benefits
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
  • Competitive pay
  • Sick time plan that you can use to support you or your immediate families health
  • Vacation accrual plan
  • Opportunities for career growth
  • 15% discount for you and one other family member in your household on all purchases made at Sprouts
  • Flexible schedules
  • Employee Assistance Program (EAP)
  • 401(K) Retirement savings plan with a generous company match
  • Company paid life insurance
  • Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:
  • Bonus based on company and/or individual performance
  • Affordable benefit coverage, including medical, dental and vision
  • Health Savings Account with company match
  • Pre-tax Flexible Spending Accounts for healthcare and dependent care
  • Company paid short-term disability coverage
  • Paid parental leave for both mothers and fathers
  • Paid holidays

Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.
You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.
Why Sprouts
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
At Sprouts, we're committed to fostering an inclusive, respectful, and caring workplace culture.
Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups:
  • Inspiring Women at Sprouts
  • Rainbow Alliance at Sprouts
  • Sabor at Sprouts
  • Soul at Sprouts
  • Honored to Serve at Sprouts

Together, these groups celebrate diversity and empower our team to thrive.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.
California Residents: We collect information in accordance with California law, please see here for more information.

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