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Customer Experience Associate Jobs in Decatur, GA

Colorwave Inc

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

Customer Experience Associate (CEA I) The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication ...

STORD

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Stord, Inc.

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Stord

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role ...

Nourish

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our ...

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Mashburn LLC

Associate, Customer Experience

Atlanta, GA · On-site

$14 - $19.25/hr

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide exceptional service by efficiently and graciously meeting their needs and expectations and ensuring ...

Mashburn, LLC

Associate, Customer Experience

Atlanta, GA · On-site

$13.75 - $19/hr

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide exceptional service by efficiently and graciously meeting their needs and expectations and ensuring ...

Apply Early

Mashburn, LLC

Associate, Customer Experience

Atlanta, GA · On-site

$13.75 - $19/hr

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide exceptional service by efficiently and graciously meeting their needs and expectations and ensuring ...

PNC Bank

Client Experience Associate

Roswell, GA

$13.25 - $18.50/hr

As a(n) Client Experience Associate within PNC's Roswell 92 & King organization, you will be based ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

CADY

Customer Experience Leader

Alpharetta, GA

High School diploma or equivalent required (Associate's or Bachelor's degree is a plus, but not ... 5 years of customer service or support center experience required. * At least 1-2 years of ...

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All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Decatur, GA

Customer Experience Associate information

See Decatur, GA salary details

$10

$18

$24

How much do customer experience associate jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer experience associate in Decatur, GA is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.67 per hour, depending on experience, location, and employer.

What Is a Customer Experience Associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges Customer Experience Associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

What does a customer experience associate do?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is CSR a good entry level position?

A Customer Experience Associate (CSR) role is often considered a good entry-level position because it requires strong communication and problem-solving skills, and provides experience in customer service, sales, and conflict resolution. It typically involves training on customer management tools and can serve as a stepping stone to higher roles in customer support or management.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. However, stress levels vary depending on the work environment, workload, and individual coping skills, with some roles offering training and support to manage pressure.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Decatur, GA? The most popular types of Customer Experience jobs in Decatur, GA are:
What job categories do people searching Customer Experience Associate jobs in Decatur, GA look for? The top searched job categories for Customer Experience Associate jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Associate jobs? Cities near Decatur, GA with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, and 10% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,629 per year, or $18.1 per hour.
Customer Experience Associate

Customer Experience Associate

Colorwave Inc

Atlanta, GA • On-site

$15.75 - $21.25/hr

Other

Posted 12 days ago

Job description

Customer Experience Associate (CEA I)

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving. CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

What You'll Do:

Client Support & Responsiveness

  • Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)
  • Acknowledge and triage incoming requests quickly to ensure timely engagement
  • Communicate clearly and professionally in all client interactions
  • Provide consistent updates to clients through resolution

Case Management & Execution

  • Manage assigned cases from intake through resolution using established processes
  • Accurately document, categorize, and update cases in Salesforce
  • Follow SOPs to resolve standard and well-defined client issues
  • Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

  • Follow established workflows, SOPs, and guidelines consistently
  • Maintain accurate and complete case documentation
  • Ensure attention to detail in all client communications and system updates
  • Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

  • Partner with internal teams as needed to support case resolution
  • Ask questions and seek guidance when navigating unfamiliar scenarios
  • Contribute to a positive, professional, and accountable team environment

Learning & Development

  • Build foundational knowledge of systems, workflows, and client needs
  • Actively incorporate feedback to improve performance
  • Develop problem-solving skills and confidence in handling cases independently
  • Progress toward managing more complex cases with less oversight

What You'll Need:

  • 2 years in customer support, client experience, or a related field
  • Experience in a fast-paced, client-facing, or supply chain environment preferred
  • Familiarity with CRM or ticketing systems preferred
  • Comfortable working across multiple tools and systems

Apply