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Customer Experience Associate Jobs in Powder Springs, GA

Mashburn, LLC

Associate, Customer Experience

Atlanta, GA · On-site

$13.75 - $19/hr

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide exceptional service by efficiently and graciously meeting their needs and expectations and ensuring ...

PNC

Client Experience Associate

Marietta, GA

$13.25 - $18.25/hr

As a Client Experience Associate within PNC's East Cobb organization, you will be based in Marietta ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

Posted today

Saks OFF 5TH

Lead, Customer Experience

Woodstock, GA · On-site

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

Saks OFF 5TH

Lead, Customer Experience

Atlanta, GA

The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and ...

Five Below

Customer Experience Manager

Mableton, GA · On-site

$15/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

Five Iron Golf

Golf Experience Associate

Atlanta, GA · On-site

$10/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Strong customer service skills * Upbeat energy and enthusiasm * Positive attitude * Ability to work ...

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How much do customer experience associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer experience associate in Powder Springs, GA is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.05 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Powder Springs, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $36,496 per year, or $17.5 per hour.

Associate, Customer Experience

Mashburn, LLC

Atlanta, GA • On-site

$13.75 - $19/hr

Full-time

Re-posted 3 days ago

Job description

WHAT IS THE BRAND?
Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.
WHAT IS THE JOB?
As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide exceptional service by efficiently and graciously meeting their needs and expectations and ensuring seamless internal operations to fulfill them. As the primary contact for online customers, you are their dedicated sales associate and a brand ambassador with direct impact on the department and company's success. This role is onsite in Atlanta, GA.
WHAT ARE THE RESPONSIBILITIES?
  • Exceptional Customer Service: Provide above-and-beyond, memorable service in every interaction by responding promptly to customers with empathy and clarity, guiding the communication process to a positive resolution.
  • Build Customer Rapport: Quickly establish a connection with customers, showcasing the Mashburn core values to foster trust and loyalty through all communication channels including phone and email.
  • Product Knowledge: Develop an in-depth understanding of our products and services to offer expert advice, enhancing customer satisfaction and driving sales.
  • Customer Service System: Efficiently utilize our customer service platform (ZenDesk) for email and phone communication along with our other platforms, ensuring quick responses to inquiries and regular follow-ups until resolution, building customer trust.
  • Order Handling: Place online orders, investigate suspicious transactions, process price adjustments as needed, and manage out-of-stock refunds and exchanges as needed.
  • Policy Adherence: Follow brand policies and standard operating procedures to ensure proper issue resolution and communication.
  • Cross-Functional Collaboration: Work with various teams (retail, tailoring, design, digital, merchandising) to ensure a consistent brand experience for our customers, resolving issues promptly. Endeavor to create and share new processes to streamline operations.
  • Customer Insight Sharing: Gather and share customer insights with appropriate business areas acting as our internal voice of our customer.

WHAT ARE THE SKILLS?
  • Experience: Previous retail sales or other customer service experience preferred.
  • Passion: Enthusiasm for menswear and tailoring with knowledge of fabrics, fit, and styling.
  • Problem Solving: Driven, resourceful team player with a collaborative mindset and a "no task is too small" attitude.
  • Communication: Excellent oral and written communication skills, with the ability to multitask effectively.
  • Organization: Strong organizational, outreach, and follow-up skills, capable of thriving in a dynamic environment.
  • Customer Attitude: Maintain a positive, gracious, and patient demeanor with every customer.
  • Adaptability: High flexibility and ability to adapt to different customers, with a passion for providing exceptional care.
  • Entrepreneurial Spirit: Enthusiastic about growing with the company and demonstrating an entrepreneurial spirit.
  • Schedule Flexibility: Ability to work a flexible schedule 9AM-6PM, based on business needs, including some Saturdays.
  • Core Values: Reflect the company's core values of Hopeful, Helpful, Hardworking, Humble, Honest, Hospitable, and Nimble.

*Compensation will be based on relevant experience and required skills for the role

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